Chargebee

Pros: Chargebee is a solid subscription management tool with clean reporting and reliable billing automation. It handles recurring payments well and reduces a lot of manual admin work.

Cons: Some features feel more complex than they need to be. Certain updates or changes require extra steps that aren’t always intuitive.

Pros: I really appreciate it allows us to manage multiple entities under a single umbrella account. The structure is clean and intuitive, and it’s surprisingly easy to configure complex subscription setups. The level of customization is excellent: you can easily adapt billing, invoicing, and workflows to match your internal processes without relying heavily on engineering.

Cons: Some advanced configurations can feel a bit overwhelming at first. The platform is powerful, but navigating certain settings requires time and experimentation, especially when dealing with multientity setups or edge case billing rules. A bit more in-app guidance would make this even smoother.

Pros: Top-tier billing platform, highly customizable with robust features, plus responsive and helpful support.

Cons: Lack of full customization (especially regarding Webhook behavior) and the tool’s black-box nature sometimes limits control over processes.

Pros: That it can accommodate a fairly extensive product suite. We have hardware one time fees and software subscription, so it can be a little complex. Chargebee can handle it all.

Cons: Just little things. Figuring out how to add additional functionality. Not being able to charge customers at the end of the month.

Pros: Fix the price up to a certain volume. Coupon management module. Nothing more, it was a mistake to adopt it.

Cons: Broken checkout and subscription management mobile experience. Unreliable reporting. Low quality and slow customer support.

Pros: Chargebee handles all payment transactions and subscriptions very well. Our users hardly see any issues with making payments for their desired plans, and we like the fact that we can customize our plans, pricing options, discounts, and so on.

Cons: The reporting dashboard could be much better. They've also added a few additional reports, which are behind an additional payment. The configuration could also use additional options, such as coupon codes or custom payment links.

Pros: Very mature, high-quality billing software. It comes with a generous allowance before Chargebee actually start billing you so I haven't paid anything yet! Lots of integrations.

Cons: It has loads of potential. I'm a little disappointed that the WordPress plugin was abandoned, Chargebee settling on iframes instead.

Pros: The idea of it doing what we thought it would do for our subscription service management

Cons: Using Chargebee has never been completely positive, but cancelling Chargebee is an extremely unpleasant experience. When it was finally time to cancel our monthly subscription to Chargebee, we cancelled our subscription well in advance of the next renewal, and we were still RENEWED FOR ANOTHER MONTH AFTER CANCELLATION. We brought this to their attention and they REFUSE TO REFUND US. As a subscription box company, we're up-to-date on all of the industry standards, and they are NOT FOLLOWING LEGAL GUIDELINES FOR CANCELLATIONS. Be very aware that setting up Chargebee is also a huge ordeal, they promise that all functionalities will work, but often they are hidden behind paywalls and / or to use them, you need to exclusively use their full platform, which comes at yet a higher price.

Pros: I like that I can access it from my laptop or my phone when I am out of the office for the day. It is also easy to navigate customers and their subscriptions

Cons: It can sometimes be a little complicated when dealing with customers subscriptions and the ability to modify the start date

Pros: it kinda works and the user interface is has an attractive appearance compared to some others

Cons: -rediculously long / incomplete implementation -very high cost compared to competition -poor financial reporting tools -poor visibility / access (too many buttons / pages to navigate to see important data) -poor scalability of account management -weak salesforce integration

Pros: I liked that it simplified revenue reporting, deferred revenue, and allowed revenue projections.

Cons: I didnt like that once a hard close was done on a period, it was not simple to reopen that period - like for audit adjustments.

Pros: I have used chargebee as a consumer, it has been very smooth and helpful when processing online payments and transactions

Cons: I haven't run into any issues with Chargebee

Pros: It's relatively straightforward and intuitive to use

Cons: There could be further capability in terms of customisation of subscriptions

Pros: Fairly easy to set up subscriptions-based charges, as well as one-off charges. Easy to change customer details

Cons: Seems very clunky sometimes, and UI is not the best it could be

Pros: It's very easy to set up subscriptions. There are lots of checks when setting a subscription up so that you can check that everything is correct before sending it live. Checking and resending invoices and understanding credits is very simple which is great.

Cons: Adjusting subscriptions can be difficult. Often we have to cancel and reset up a subscription rather than simply editing the current one.

Pros: The easy of using the organ for a new user

Cons: The over all set of and to speak with customer service

Pros: I like the idea of automated dunning emails and automatic follow-ups for customers. But so far, they haven't worked correctly.

Cons: Editing a subscription is a lot more complicated than other software. I don't like that you cannot easily view a screen that shows paid and unpaid invoices. I don't like that invoices get paid and there are no notifications. I don't like that you cannot enter payment information for a customer. We have fought with customers who previously were on auto-pay to get their information entered into this software. I don't like that once a customer has entered payment details and turned on auto-pay, ALL invoices will get paid once they are created, even if the purchase is not part of the subscription. If a subscription is set for auto-pay and a customer decides to buy training, they should have the option to pay individually. The only way to do this would be to turn off auto-pay every time you run an individual invoice.

Pros: It automatically handled a customer's plan upgrade, ensuring seamless billing without any manual intervention.

Cons: It took me a while to understand all its features and settings, which delayed its implementation into my billing system.

Pros: I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently.

Cons: It is difficult to navigate the setup and customizations when needed.

Pros: Great software to gather customer billing info

Cons: Hubspot/CRM integration is not great, we haven’t been able to transfer all necessary info

Pros: Chargebee Is a billing tool that has effective features. Chargebee is reliable and simple to implement. It has great customer support team.

Cons: I do not dislike Chargebee at all. Chargebee has been brilliant.

Pros: The impressive capabilities of Chargebee has been making it a reliable revenue growth management software. It has been so impressive.

Cons: I like the impressive features of Chargebee. No dislikes for Chargebee.