Rating
4.7
54 reviews
Starting price
$1,200
Per Month
Categories
3
Founded
2007
Employees
60
A comprehensive utility billing and CIS toolkit, our cloud based software is used every day by over 200 municipalities and companies in 3 countries. MuniBilling can be used to bill for any type of service or fee, allows for unlimited rates and tiers, and boasts integrations with automated meter reading systems, accounting packages, GIS software & much more. A MuniBilling subscription comes with access to hundreds of features and workflows, frequent enhancements, and unlimited customer support.
Ad spend / mo
$0
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Paid visits / mo
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(54 reviews)
Excellent
Pros: Assistance and accuracy very hands on and managable
Cons: All good nothing to complain about…….. Personnel is great
Virginia A. · Town Manager · Government Administration · July 7, 2022
Pros: The software is easy to use/understand and efficient. It make creating my utility bills an easier process. The customer service is helpful and very responsive. Everyone I dealt with was incredibly nice and understanding of the situations.
Cons: Integration was a slow and technical process, but that is to be expected. Everything was worked out swiftly that caused little to no issues in the long wrong. Really don't have any negative aspects.
Bryan C. · Utility Billing Specialist · Utilities · February 17, 2021
The customer support service is outstanding.
Pros: The accuracy of the software, it is easy to use and dependable. The programmers are willing to modify reports as requested or needed.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Utility Management Systems | 1 | 2 | Ad |
Domain confidence 99%
Cons: Some of the reports can be confusing, the statement and invoice printing could be improved for customer understanding.
Amanda B. · Solid Waste Coordinator · Consumer Services · January 5, 2021
I would highly recommend them to any company.
Pros: Easy to use, very professional, great support, the total package. We have complete confidence in their ability to handle the important issue of handling our money.
Cons: I really have no cons on this product. They are truly a wonderful one stop shop and very professional.
Mark S. · Founder · Oil & Energy · December 27, 2020
The system integrates with AMR/AMI and Sensus very well. We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully. The best thing about the system is the people the take care of the customers. Systems mean nothing without strong people behind them. The front line person and their ability and attitude reflect on the entire organization and the team at MuniBilling is first class.
Pros: Powerful Adaptable User Friendly
Cons: None.
Mark D. · Utilities · Utilities · October 23, 2020
The processes of collecting readings, preparing bills and adding on payments are now easier and faster call can done within second and minutes.
Pros: the fast pay entry feature, the meter reading app, meter reading review and the search is real easy the account just pop up on screen
Cons: no cons the software performs well and is user friendly.
omowale h. · Director · Government Relations · September 30, 2020
Overall the program is excellent! The conversion team was always helpful even when I had a special request. I would definitely recommend this program to others.
Pros: The overall program is user friendly and easy to navigate.
Cons: It would be great if I was able to move through each account once by one instead of having to go back to the search screen and input another account number. Also, a more detailed user manual would be helpful.
Victoria H. · Office Manager · Utilities · August 3, 2020
Our overall experience with MuniBilling has been okay. The high point of their company is the transition team/account managers. We worked with primarily two individuals [SENSITIVE CONTENT HIDDEN] who was readily available to answer questions or assist with data transfer or data setup issues. Some of those problems were software compatibility issues that required coordination between MuniBilling and other software companies. [SENSITIVE CONTENT HIDDEN] of the company has also reached out on multiple occasions to check on our feedback and how we felt about their service.
Pros: The search engine in the software can be used to find multiple things within an account.
Cons: The customer usage detail is not in easy read format. Needs to be more straightforward.
Jonathon W. · General Manager · Utilities · July 21, 2020
Our community was half way through conversion to AMI by Fathom when they shut down. We cobbled things together while seeking a new billing platform, and switched to MuniBilling immediately following the end of a quarterly billing cycle. That gave MuniBilling less than 3 months to complete and test the transition. Fathom left us with a lot of messed up accounts that we were unable to untangle, and it was costing us a lot of missed revenue. While we still had a few small issues when we printed bills through MuniBilling, the vast majority of the garbage had been magically corrected.
Pros: Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive. We have just completed our first bill run so we still have a lot to learn but our team can operate the platform successfully without days in training sessions or 4" binders filled with processes and screen shots.
Cons: We miss a couple of features from our last platform, particularly the ability to see the meter settings within the account read history. But MuniBilling is always seeking feedback on how to improve the system and their engineering team is looking at modifications to incorporate in future updates. This is not a "take it or leave it" relationship.
Jeffrey W. · Commissioner · Utilities · July 10, 2020
Pros: Easy to use, we needed a new billing company and Munibilling was referred to us. Price is affordable for our small company. Questions are answered in a timely manner.
Cons: There is nothing that we don't like about this program.
Maureen K. · Office Manager / Treasurer · Government Administration · June 17, 2020
My overall experience with MuniBilling has been wonderful. The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need.
Pros: I like the software because it is very user friendly. When I started using the software a year ago I had no idea what I was doing. I have been using it a year now and I very seldom have to call support for help. When I do call for support the support team is very patient, they always guides me through what I have to do step by step, and they explain what I am doing. I love the reports I am able to print out to let me know past due balances and totals year to date. I cannot express enough on how user friendly the software is. The tabs at the top of each page really help you to know where you have to go to make changes.
Cons: There is not anything that I have found so far that I do not like about the software.
Brigette G. · Fiscal Officer · Government Administration · June 4, 2020
Pros: The staff was great at providing any reports we needed and customized our invoices.. We held weekly webinars to make sure we transitioned from our old program to Munibilling was smoothly. The conversion team inputted all our data from the old system so our staff was not tied up for hours during the conversion. I would highly recommend this service to anyone looking for a modern Utility Program.
Cons: I wish the Customer Portal was not such a high monthly fee. I also wish there was an option easily draft ACH files without using their payment processor.
Katrina O. · Clerk-Treasurer · Government Administration · May 14, 2020
[SENSITIVE CONTENT HIDDEN] with the conversions team has been above and beyond helpful with helping to get this program up and running for our client
Pros: The support team is very helpful and patient.
Cons: I would like to see some more report options
Julie P. · Technical Assistance · Utilities · March 10, 2020
Pros: It is a much faster and easier software then my former software. Speed is important when dealing with "upset" customers.
Cons: I can not say I have a dislike, I am only 3 months in to using the software.
Leeann D. · Billing Manager · Utilities · March 5, 2020
Outstanding
Pros: Easy navigation. Easier look up for reports. Better and faster support.
Cons: Some missing reports from last software but Muni staff has been very cooperative in adapting the program to meet our needs.
Kevin G. · Administrator · Government Administration · March 3, 2020
Much easier to use
Pros: The ease of getting support. [SENSITIVE CONTENT HIDDEN] is the greatest. He is very patient and explains things thoroughly
Cons: Nothing. Everything is great so far. So easy to use
Ann T. · Secretary · Utilities · February 25, 2020
[SENSITIVE CONTENT HIDDEN] is AWESOME! Quick response, gets the understanding of why I need something and explains and shows what is already available to see if it will work for me. If it doesn't he gets to work on resolving the issue and getting me what I need. His response and resolution time is top notch!
Pros: still in the learning stage... Customer portal is a very big pro
Cons: still in the learning stage ... Reporting and CC remote issues
Robin W. · Office Manager · Utilities · February 20, 2020
Pros: The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!
Cons: The transition took a lot of very detailed data gathering and review, but this is to be expected when making a switch of this magnitude. However, they staff at Munibilling were so helpful and patient. Any hiccups were fixed willingly and in a very timely manner. I really have nothing negative to say.
Danielle J. · Manager · Utilities · February 4, 2020
Getting water billing completed on a timely basis, thus the ability to increase city's income on a regular basis.
Pros: Very user friendly Timely and very helpful technical support
Cons: Problems encountered when we switched to Google Chrome.
Betty B. · City Clerk · Government Administration · January 29, 2020
We have had a few changes we wanted and they were able to incorporate those for us. [SENSITIVE CONTENT HIDDEN] was extremely knowledgeable and helpful. We set up meetings for certain days for training and it was awesome.
Pros: Many in depth information features for our company that we did not have in our old software They cass certify, print and mail out our bills for us which is a wonderful feature!
Cons: So much information that it has taken us a bit to learn but getting better after couple of months
Becky M. · Controller · Utilities · January 23, 2020
Our former Utility Billing company notified us on November 12, 2019 that they were going our of business with an effective end date of November 30, 2019. MuniBilling worked with us and had our data converted had us up and running on the MuniBilling software on December 2, 2019.
Pros: The ease of use. We have a busy office and having all the appropriate things on one screen for easy access is very important.
Cons: We are still in the very early stages (less than two months) with MuniBilling. There are not a lot of issues with it, mostly just things that are different from the software we are used to. They listen to our suggestions and make any changes they are able to.
Beth C. · Finance Director · Government Administration · January 22, 2020
I requested a new group of customers added by MuniBilling instead of adding them one at a time myself. The team got them entered correctly and on time, with minimial imput. It saved me many hours of work and is greatly appreciated!
Pros: The customer service is very responsive and easy to contact. I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. Great service and good software product.
Cons: The instruction manual could be more comprehensive, or have instructional videos available.
Patricia N. · Office Manager · Utilities · October 9, 2019
I love the fact that anytime I have a problem and call our rep he is on it, and if he isn't available he gets back to me as soon as possible,or someone always try to help, the ease of the software, the fact that customer can pay on line and set up auto pay, the system run quick, i also like i can have more then one session open its helpful when running reports and customer comes in to make a payment
Pros: I can now generated the invoices and put the late fees on and don't have to call and remind someone every month.
Cons: this doesn't applied to me, as of today I have no negative/cons things to say about this software
Deborah E. · MSF/CRF billing Clerk · Government Administration · October 8, 2019
Pros: I most appreciate and rely on the immediate excellent customer support each time I have a problem large or small. Our executive is especially awesome.
Cons: A challenge to integrate with QuickBooks, but we are ironing out the issues.
Kathy D. · Office manager · Utilities · October 8, 2019
We were able to improve our field service thanks to the improved software, excellent customer service reps, and overall improvement associated with MuniBilling's full service option.
Pros: The efficiency and realized cost savings that the software and full-service option from MuniBilling provided to my company, our clients, and the customers we serve on behalf of our clients.
Cons: No cons associated with the software or the switch from in-house CS&B to MuniBilling's full service.
Benjamin G. · Regional Manager - South · Environmental Services · October 7, 2019
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