BILL Accounts Payable & Receivable

Pros: Streamlined processes. Intuitive processes. Customizable integration settings. Ability to track payments.

Cons: Inability to merge original platform set up to unified platform. Process necessary to follow vendor virtual card payments.

Pros: Bill is a great software to keep track of bill payments, AR, AP, customer invoicing and payments, running reports and has great customer support.

Cons: Bill can be costly as it has many additional software's and features that work with it but all are worth the money, Bill is better for larger scale businesses.

Pros: BILL was a great tool for both accounting and bookeeping, as it is what I used for a while regarding payroll from an old company I was with. It was great value for money in that the learning curve wasn't too severe and there were basically 0 bugs or issues. Highly recommend!

Cons: I think the thing I liked least was the customer support wasn't that easy to reach. I had a small bug early in my time using it and had to wait quite a while before getting help.

Pros: Very easy to use and straightforward interface, at least using it as the invoice receiver. I like the organization tools.

Cons: I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots.

Pros: This is a secure, user friendly and fast way to send and receive funds. I used this for the first and was nervous but the accuracy of notifications are amazing.

Cons: In order for me to request a link had to be shared with me first. Maybe this is how the company that I partnered with user it.

Pros: I like that you can chat internally about a bill directly in the platform. I also like that you can view bills by vendor. There's a decent search functionality.

Cons: I dislike that there isn't a way to view PDFs without having to click into a particular invoice. If you could do that, to search for a particular invoice, that would be beneficial.

Pros: You can see the delivery status of paper checks sent out. This is not a feature offered by some competitors.

Cons: A lot of things. If you need customer support for any small or critical reasons, you are at the mercy of whom you're connected to. Expect to spend 10-20% of your work week with BILL support if you decide to use BILL.

Pros: The ease of navigation throughout the software is the best experience for me. This really helps me to be efficient with my time.

Cons: I have an issue with some notification emails. For some reason the tech team hasn't been able to figure out why I don't get notified every time a bill has been approved for payment. This directly impacts my efficiency and can be very frustrating, since I have to do a manual search for the vendor every time.

Pros: Honestly, nothing. We tried using the platform for a simple vendor payment, and even that turned into an unnecessary headache.

Cons: Terrible support policies. We sent a $125 payment to a vendor who appeared as fully set up on Bill.com. When the vendor said they don’t use Bill.com, we immediately requested a reversal. Bill.com wanted to charge a $90 fee to “attempt” a reversal with no guarantee we’d ever get our money back and said it could take 30–90 days. Being charged nearly the entire payment amount for their own system issue is unacceptable.

Pros: Accounting and Bookkeeping, Banking and Transactions, Email Communication, easy to use, Value for Money, can't ever remember needing to contact their customer support

Cons: Paying more for multiple seats of people you just need to approve stuff but don't actually use the software to do work.

Pros: I can get my money reimbursed very easily. I have an option of either paper check or direct deposit. It is flexible and fairly easy to set up the system.

Cons: I don't like how it is starting to implement AI and try to be more than it needs to be. I liked how it used to be simple but it is getting more unnecessarily complicated.

Pros: The ease of setup was great and simple. However after the initial setup, it was mediocre at best. I would not recommend.

Cons: The customer support was very unhelpful, as well as unresponsive in assisting me with information for understanding why my account was closed immediately after processing my first payment

Pros: BILL has been a FANTASTIC choice for our company for our Credit Cards. It has streamlined our spend/expense workflow, integrates with Quickbooks Desktop, etc. It is easy to build and auto codes to the right expense account and class. They also matched our current cash-back rewards program!

Cons: None so far! We've been very pleased with BILL. There were a couple of errors when we first setup our integration, but their customer support was able to figure it out quickly.

Pros: It handles AP and AR in one platform and syncs with other softwares. It highlights it’s features likeAI workflows,predictive cash flow, budget control and 2 way sync.

Cons: Pricing is little high for small businesses. Limited built-in accounting features. It takes more time for processing for payments most of the time.Approval workflow and integration can be complex to set up.

Pros: Low payment processing fees. There are very little pros to using Bill.com and outside of the low payment processing fees, it is terrible.

Cons: BILL Accounts Receivable has the most basic, bare bone features available and it is very apparent that the customer service is outsourced. It creates a lot of additional manual work to upkeep and there is not a lot of helpful reporting. During chats, if your page refreshes (which it does often) or you navigate elsewhere, you have to start the chat all over again.

Pros: The best feature is it's automation. All the AP invoices were automatically processed. It also helped in maintenance of cash flow and timely payment of bills

Cons: The charge was a bit high for our needs. Moreover, faced issues with reporting. There was very little room for customization.

Cons: BILL.com suddenly closed my account after I submitted all required documents with no valid explanation—just a generic “we can terminate anytime” clause. This is a betrayal of trust and shows they don’t care about their customers or small businesses. Avoid this company at all costs. They’ll waste your time and shut you down without reason or recourse. Total disgrace.

Pros: Honestly, I did not have a good experience with the BILL app. I found it frustrating to use, and it did not meet my needs. I’ve deleted the app and no longer require or want their services

Cons: Unfortunately, nothing stood out in a positive way. The app was difficult to use, customer service was unhelpful, and overall it caused more stress than it solved. I’ve since deleted it and will not be using BILL again.

Pros: It’s easy to use and is user-friendly for multiple team members across the company making it a very valuable platform.

Cons: It sometimes doesn’t let you know how many approvals it’s waiting on in this delayed payment sometimes because of it

Pros: Functionality when it comes to paying vendors on time and a straightforward database for all vendors to find payments / invoice #'s

Cons: The customer service is not very intuitive and when it comes to making recommendations for features they are misleading.

Pros: THE FLEXIBILITY OF SETTING UP MONTHLY PAYMENT PLANS. THE IMMEDIATE UPDATES WHEN A PAYMENT WAS DECLINED

Cons: THERE WAS NOTHING I DISLIKED ABOUT THE SOFTWARE. IT WAS USER FRIENDLY THAT EVEN SOMEONE LIKE ME (COMPUTER ILLETERATE) COULD MANUEVER IT.

Pros: Bill is easy to use and the functionality of including different people to review and approve bills is high. Cloud-based means that the work can get done securely from anywhere.

Cons: The sync to Quickbooks Online can sometimes make small mistakes that have to be caught and fixed. This is rare but time-consuming.

Pros: The ease with which you can pay vendors and receive payments. It's secure, easy to enter new vendors/customers, and epayments are a life saver.

Cons: I cannot run some of the types of reports I need to easily find information. There are times when the detail needed, I cannot get with the standard reporting offered.