Red Points

Pros: Ease of use, the dashboard and customer service. The end result and economic impact is a massive bonus.

Cons: I have zero complaints. I have had it be down a couple times so If I had to complain about something, it would be that. But it's back up and running quickly.

Pros: None! They stopped talking to me as soon as I stated that I was upset. I never heard from my sales guy again. I got moved to the manager and they disappeared. They like to still send me bills though. Useless and awful service. Don't sign up!!!!!!!!! They take your money and give you a crappy product. I would give negative 10 stars if I could.

Cons: They are not responsive. They know I am an upset customer yet they just stopped communicating with me, yet they still send the bill. Awful service. You're trapped in a contract and they just forget about you. Useless service. I have better luck searching for things myself than they can find me. Don't waste your time or money

Pros: I like that Red Points is constantly crawling for counterfeits and knock offs, I could never find what they find in a timely manner.

Cons: I think the reporting is under developed, and the clarity of the detection resolution is difficult to find.

Pros: - The clarity of the platform - The efficiency of the AI - The availibility of the Account Manager

Cons: The lack of info when links are denied ; you need to ask your account manager why, which is not possible for all of them when dealing with thousands of links.

Pros: Ease of use is the best aspect of Redpoint's software.

Cons: Overall no complaints. We have see Redpoint's have a significant impact on infringing rollers being taken offline due to their technology.

Pros: The software is one of the easiest to use. Very minimalist, but with all features available. And the Redpoint team is very helpful, very available, and very nice.

Cons: There is no reason to unlike this software, except the efficiency that generate a daily/weekly follow up, but it is also why we apply for.

Pros: Lots of nice features, great customer support and a great collaboration with the account manager. Top quality service overall!!. e

Cons: No Cons yet. We did not experienced any dissatisfaction.

Pros: The UI is well laid out and easy to navigate. All the main functions you will use most often are convenient and simple to operate. You can easily work through a large number of items and generate analytics whenever you need. The software algorithms work well after a short learning period and continue to crawl the net looking for new matches.

Cons: Generating excel files with metrics of my choosing could be easier however this feature sees improvement in updates

Pros: Red Points online dashboard is very simple to use and has strong back-end reporting. It is a very quick process to check daily and approve or remove potential copies of our products that they find. The customer service team is excellent even though they are in Europe and we are in New Zealand - has never been a problem for us. It has definitely helped us in our fight against copies worldwide and is great value for money....FAR cheaper than a lawyer!

Cons: Nothing - it is a fantastic product and service.

Pros: The intuitiveness of the software. It is easy to use and I can easily describe what is needed to colleagues that assist in its implementation.

Cons: Nothing in particular; perhaps the difficulty with removal of utility infringers.

Pros: It is easy to use and is a life saver in terms of time and money. It makes the enormous amount of global online infringements manageable and yearly progress is visible with a few clicks. We include about five different designs and two brand names in the platform, Information is gathered per asset, so progress and success rate can be viewed for specific items.

Cons: I am missing a management report: to easily select information from the platform, which is then combined into a PDF for internal reporting.

Pros: Easy to use for its main purpose; monitoring and removing infringing listings on global platforms. Red Points efficiently scans these platforms and quickly has infringing listings removed. They are constantly developing their service and looking for new ways to improve. The customer service is also great.

Cons: Some of the more advanced tools are not very intuitive and can be difficult to use. All the information is available, and if I have problems I can always ask for help.

Pros: We have been using Redpoints for many years and from the very first day I have been amazed at just how efficient the team are at removing counterfeit posts on platforms we didn't know existed. As a brand owner it is imperative that I protect my brand along with any copyright designs to not only prevent improper sales but to protect brand integrity as I do not want sub standard products bearing my brands name entering the market as it can put others off buying the brand. Redpoints helps take care of all of this.

Cons: There is nothing to dislike about Redpoints. The system is slick, the staff very polite and professional and the counterfeit problem is dealt with in the most pain free fashion for us.

Pros: It is very user-friendly and easy to use. In addition, its not very time-consuming and it allows you to react quickly in case of some one is selling counterfeits, abusing your brand or using your copyright protected materials. So it makes it easier to protect your brand and consumers in a time-efficient manner.

Cons: The search results sometimes include secondhand sales of genuine products, which is very important for us not to "disturb".

Pros: We enjoyed the streamlined interface/UI, responsive team that we can e-mail and get replies from quickly, and a generally quick and painless removal process of infringing content/listings.

Cons: There is a lack of transparency on when/why listings are not removed from online marketplaces. The bots that pull in infringing listings often pull in your own brand's content, so manual monitoring is a must. Listings can also come back online, which I have been told that RedPoints is working on a way to find and monitor this. Until then, if a listing comes back online, it is up to us to find and report it manually.

Pros: The best thing about Red Points is that it is constantly searching the major e-commerce marketplace looking for counterfeit or knockoff items. Once Red Points locates one of these listings, it is incredibly easy, literally the click of your mouse to have the item removed from eBay, Alibaba, Wish, Amazon or any of the other major marketplaces around the world. We spend 5-15 minutes per day on Red Points and it has been a game-changer for us. We no longer have to choose between growing our business and combatting knockoffs, we can do both.

Cons: We love Red Points and do not have any complaints about the system.

Pros: The service/software can be effective - we definitely saw takedowns that could have been damaging to our e-commerce business if the users were allowed to continue selling their products.

Cons: As with any algorithmic tool, it only gets better with input. If you don't have an employee to monitor and give near-constant feedback on the results, the investment (potentially thousands a month) is wasted. We ended up with e-mails from multiple businesses stating that Red Points had been in touch about a violation of our trademarks/patents and the products targeted had nothing to do with our marks and registrations. To be fair, we used a set-it-and-forget it approach to this tool when we should have been a great deal more active with it.