RealPage

Pros: I love how useful and easy it is to use. It helps me keep my work organized and it’s an overall great software.

Cons: I have no dislikes on this software. I highly recommend this software to anyone who is having any second doubts.

Pros: What I liked most about RealPage was security, customer support, performance and speed, tenant management, and small business use.

Cons: What I liked least about RealPage was the property management portion of the software that was implemented.

Pros: The thing I like the most about the RealPage app is it helped me keep different properties organized.

Cons: The thing I like the least about RealPage was it was hard to access one time in the country there was no service to access the app, other than that it is great to use everyday.

Pros: Not sure if it is easier to navigate or if i have just gotten better at navigating. I guess it's like most things the more you use it the easier it is

Cons: I don't really have any dislike. As property managers we are programmed to acclimate ourselves with various programs.

Pros: RealPage provides an entire suite of products for a property management company to utilize to manage the properties, which can streamline processes and reduce overall training and increase adoption of products.

Cons: At times, responses can be slow or the expectations of implementation time frames are not communicated appropriately.

Pros: I like the ease of use. It was an easy platform to learn and I am all about making my life easier. Highly recommend

Cons: There are time the software didn’t sync right away with the other software we use, so I would like it to work a little faster

Pros: I use the LRO "lease rent options" portion of RealPage for our daily unit pricing. I like how it synthesizes the unit prices and details and is always accurate with our Yardi system. I like that you can look at the detailed breakdown prices with different lease lengths!

Cons: The pricing is not always accurate, and it does not have accurate square footage for each unit. It is a bit slow and refreshes and signs me out frequently. I am unsure of what a lot of the main screen means, even after a year of using it.

Pros: The ease of use. I had never used it before and it was very easy to learn. The customer service was great. THe products offered like document storage, integrated resident portal, compliance all great to have in one place

Cons: Using their compliance department was difficult. They seemed to be following from prompts and not well versed in actual property management laws and affordable housing.

Pros: Real Page allows me to email/text my current residents and future residents with ease. It also keeps track of my emails/texts.

Cons: We have to manually remove former residents when it should just integrate with the system automatically.

Pros: I loved how easy it was to pull reports and get a daily pricing. It also filtered the apartments currently available really well.

Cons: Pricing would skyrocket or fluctuate so often it was annoying. One day a unit could go up by $500 depending on how many units have been leased.

Pros: I like the simplicity of the website and thats about all that is good

Cons: There managers treat you like a baby. Then i asked for another manager doesnt read my messages then they blocked my account and removed me from the group. I have invested in this Company and i did not get my refund back nor my commission that i am supposed to get daily

Pros: It consolidates several things into one HUB.

Cons: No customer service. No human beings to interact with whatsoever. You get a buggy and broken platform to work with and access to a chat bot and handful of "training videos". Good luck.

Pros: Great for lead tracking and communication, which is a very important part of the job.

Cons: There is a bit of a learning curve and it can be more difficult to teach, but once you get the hang of it you're good to go.

Pros: the visibility of my user status, being able to see all my customers

Cons: learning to navigate the site was a bit tricky but once I learned it its a breeze

Pros: It was user-friendly and they were constantly updating the application to improve their product.

Cons: Although I love that they are constantly trying to improve, constant changes were kind of irritating. I wish they would at least have calls or short videos to walk through the changes they made.

Pros: The help center was my favorite thing about RealPage. While learning to use the system it was wonderful to be able to navigate to the help center to get all my questions answered.

Cons: RealPage was one of the more confusing programs to learn. Once you've learned how to do something it gets easier, but it wasn't as user friendly as other similar products.

Pros: RealPage has a lot of well formatted bulk settings. This enables property management workers at larger sites an easier way to complete daily, weekly, and monthly tasks quickly.

Cons: RealPage is overly compartmentalized. Whil creating a category for everything is a great function, if you manage multiple properties, you will have to select each property individually to access the information of the residents at that site. The issue is that directly competes with their best features - bulk settings.

Pros: Great option for apartments to keep track of all tenants. Super easy integration to send files to collections for over due accounts.

Cons: Hard to get in contact with customer service.

Pros: Nothing at all. They need to offer refunds.

Cons: Their 5 platforms don't work well with each other so it's hard to navigate between them. They need to update their W-9 on their site and stop wasting peoples time by having them submit new ones. You don't know what the PM requirements for insurance are unless you pay $109 to find out.

Pros: The software is pretty easy to use and has all the features that we need.

Cons: Customer is horrible, long hold times, support takes days and even weeks to reply to emails.

Pros: For a decade now, Realpage has been a trusted companion for me. From time to time, there are outages and bugs that have to be worked out, but the wonderful folks at Realpage always get us back up and going in a timely manner!

Cons: As with any software, I guess the only thing would be the outages and freezing up from time to time.

Pros: The colors I guess :/ I don't really have anything that I like about the system. I don't like to leave it as that because it seems like a cop-out, but I truly cannot think of a feature that is in RealPage that I even remotely like or prefer based on my experience with other softwares.

Cons: Everything is more difficult than it should be, navigating the resource library or the platform itself is also difficult, customer service interactions have not been helpful in my experience, vendors do not have positive experiences, and the invoice process includes far too many steps than are helpful or necessary.