Order.co

Pros: I really enjoy how user friendly the system is and breaks down everything I would need to evaluate regarding spending and sourcing.

Cons: Support can be a bit delayed with their responses if an issue comes up with one of my orders. Once I get the response it’s helpful, but usually can take more than a day.

Pros: The user interface and the true amount of cost savings involved! Everything is so easy to find, and the hyperlinks bring up new pages fast as ever!

Cons: Can't say 1 bad thing about it! I have tried tons of Office Depot style competitors and Order.co just knows how to get it done!

Pros: Very easy to navigate, clean UI, and low learning curve. The workflows are straightforward, and it doesn’t take long to get productive in the system. Stable performance. rarely any glitches or downtime.

Cons: The platform feels dated. no open APIs, no webhooks, and limited integration options. It’s difficult to automate anything beyond what’s natively supported.

Pros: Helps streamline across teams, departments and companywide. It is user friendly on both the end user and admin side.

Cons: Not many, we have had a great experience with Order.co and have found the teams we have worked with very supportive and collaborative.

Pros: The automation of orders is great! The deliveries arrive on time and are always well packed. The ordering process is easy once you set up your products.

Cons: The abundance of the packaging materials is a waste. Sometimes the boxes are almost 3/4 empty and just filled to the brim with packaging material. There should be a recycling or reuse option to distribute to the mailing shops in town.

Pros: Easy way for our 200+ unit business to seamlessly order products from a variety of vendors from one log in. easy ability to add products, see our spend on a org or smaller break down, and they are always adding new ways to make ordering easy and want our feedback.

Cons: some UI is clunky, but the team is always open for feedback and working to improve. there are features that are still manual (like bulk changing a product category over all locations) but the support team is a ticket away to help

Pros: The catalog of items is easy to access, especially for frequently ordered items. The site is easy to use and quick to order items. The turnaround time on orders happens quickly from order date to received in studio. I appreciate that it recommends a different item if it is low in stock or previously backordered.

Cons: An upgrade would be allowing the reviewer to decline or remover the specific item as opposed to not allowing the entire order. The staff then has to go in and repeat the entire order.

Pros: Order has everything I could possibly need. I like that it gives me a heads up when something may be out and then shows me another option.

Cons: It can be hard to navigate the website to find what I need quickly. I wish there was an option for categories.

Pros: The Ease of ordering for all of my locations , timely delivery on most occasions - good communication.

Cons: Once in awhile sometimes certain items needed are out of stock, not enough choices to make a different selection.

Pros: I like the convenience and ease of use with Order co. I also like the selection of product available.

Cons: There was some issues saying something was out of stock, but checked directly and it was in stock through amazon.

Pros: I like that Order.co centralizes purchasing and provides clear visibility into spend across vendors. The platform simplifies approvals and consolidates invoices, which has helped reduce manual processing time and improve auditability.

Cons: It doesn’t fully solve for Pacaso’s broader procurement needs—especially around budgeting, forecasting, and integration with financial systems. Reporting can be limited, and it’s still challenging to manage complex vendor relationships or non-catalog orders efficiently.

Cons: Not very user friendly in adding products to the site. Ability to get products from different sites.

Pros: Order.co makes it so easy for my teams to order approved products to our studios! It's also very user-friendly and simple for new team members to learn and manage.

Cons: My only downside is that shipping can take a bit longer for items that normally come quickly through Amazon, and returns are a little more complicated since they have to go through the platform.

Pros: I love the customer support. They are really quick to find out more information on orders that were placed. I love that this is a great 1 place shop for our multiple locations to be able to use easily.

Cons: Vendors and Tracking not being updated on orders. Not having updated tracking for orders makes things difficult to be able to track each order. Would love to have better communication between us and the vendors with having Order.co as our middle man communicating and following up more with the vendors without having to Reach out to support to find out more information.

Pros: I love how everything is in one place. It is easy to add items and track all my orders. I like the updated features and being able to approve orders directly from my email.

Cons: The filter on the insights tab. The date selection isn't straight forward. I think this would be better if you had a simple range selector.

Pros: The ease of ordering, the updates on my order, easy returns, order.co has great customer service and it is all in my order history when I want to reorder. They also have an area where you can make a list of frequently ordered items to make it easy to find.

Cons: There really isn't anything I have experienced that I do not like. The only thing is the search button is a little picky on words. Even if the word is in the title it does not always pick up the item.

Pros: I can manage what my staff orders and enforce some tighter controls. I can also add/delete items that may not be safe for our centers.

Cons: Researching orders can be difficult. It would be nice if the search function had better capabilities.

Pros: Order.co has significantly streamlined our store’s ordering process. It provides a centralized, easy-to-use platform that helps us manage inventory more efficiently and ensures we never miss a restock. The system simplifies the entire workflow—from placing orders to tracking deliveries—saving us time and reducing errors. It also offers better visibility into our purchasing history, which helps with budgeting and forecasting. Communication with vendors is smoother, and the approval process is much faster. Overall, Order.co has brought structure and consistency to our operations, making our supply chain more reliable and our team more confident in managing store inventory.

Cons: I think it's a good service, I like that it has multiple option of product we can order for our store.

Pros: Really appreciate the ease of using the platform. Very convenient and easy to use. Received my products in a timely manner when it is in stock and available.

Cons: I have in the past ordered products that are not in stock and I will receive a notice the order is complete when in fact it is not. However a quick inquiry sent to customer support always results in a prompt response.

Pros: Very good customer service/quick to add products and always finds the best price. Good variety in items

Cons: products are often cancelled/back ordered. lots of emails on shipping/orders. some products not labelled well

Pros: I like that the site makes it a lot easier to create supplies ordes to all of our varies store locations.

Cons: I would like the invoices breakdown to be more detailed on the location and amount by diffrent locations.

Pros: Order.co has been a pleasure to work with. The staff support has been one of the best parts of utilizing Order.co. Knowing that you always have someone to reach out to with issues/concerns is a big benefit. In terms of cost and expense management, order.co really gives the ability to have all our expenses on one platform, which makes tracking our costs so much more efficient.

Cons: There is not really anything that I don't like about Order.co. I have been using Order.co for almost 3 years now with the company I am at, and the management has been a breeze and staff support has been great.

Pros: The cost and expense management tools are the best. Tracking costs has saved us so much money. They recently updated our ability to manage PO's at the retail level, especially when it comes to approvals. Saving time, money, and improving our process management with these boundaries.

Cons: The different categories are not always intuitive. To do some of the more simple daily tasks can be challenging.