Actionstep Legal Accounting

Pros: It's cloud based which is good. There aren't many others. If I could give a negative stars I would. We switched from PC law which had become outdated and unreliable. We switched based on our bookkeeper's recommendation. It has been nothing short of a disappointment. The customer service that had been promised is non-existent. Our bookkeeper who works at a medium sized firm that had switched has confirmed that the customer service has deteriorated significantly in the last year to the point she is no longer recommending it. But it makes little sense. Difficult to navigate.

Cons: Where to start. It's things big and small. For example, the icons that were chosen, presumably to make it easier, don't really make sense. It is difficult to navigate and cumbersome. PC Law had become outdated and unreliable. But it was intuitive. Soluno makes everything more complicated.

Pros: Soluno is very simple to use, I am an Accountant and find it very user-friendly. I will say that the platform is well organized and allows users to do Accounting without too much knowledge. When transitioning one of my clients, I had the opportunity to interact with many customer service representatives. I want to make sure you recognize the Exceptional customer service of [sensitive content hidden] . [sensitive content hidden] went beyond her duties and helped me find solutions to the issues we were having when doing our 1st bank reconciliation. Please let [sensitive content hidden] know that she is very good at customer service. She is friendly and listens to the needs of our company. :)

Cons: I wish financial statement will have more drilling capabilities. This will allow analysis of expenses more practical.

Pros: Conversion process is easy, making sure you have a consultant and soluno staff available to assist was very helpful getting us up and running smoothly.

Cons: the level of customizability needs intervention by soluno dev/staff, but this might just be cloud software vs on prem.

Pros: I find this software extremely user friendly. Easy to make changes and the billing procedure works smoothly

Cons: Only problems I have had in in regards to closing files errors and the time summary not lining up on the final invoices

Pros: Invoices and Billing in medium size firm

Cons: Log in delays and also freezing when finalizing invoices

Pros: it is not difficult getting to know how to use it.

Cons: i still have difficulty login in sometimes.

Pros: The accessibility, organization, convenience.

Cons: I have not encountered any issues therefore nothing to not like.

Pros: I love [sensitive content hidden] and all of the help staff. After 43 years in business, I can honestly say this is the best service I've ever received.

Cons: Printing is somewhat cumbersome with too many clicks on buttons.

Pros: Fairly simple layout for timekeeping and summary of time billed during the month

Cons: Editing and changing time entries is not the most straightforward after they have been posted.

Pros: user friendly and extreme support as i was learning.

Cons: There are still hidden features I am discovering.

Pros: Fairly easy to use, icons are easy to use and understand. Online support is typically fast and helpful.

Cons: There are still many features that are "in the works" that would be beneficial to have now. There are also reporting features that are not available, such as Retainer replenishment alerts.

Pros: It is functional, easy to use and most importantly easy to access from any office site.

Cons: It would benefit from easier access to up to date training videos for all aspects of the software.

Pros: Soluno's interface and ease of use is intuitive and user friendly, especially to people without a specific accounting background.

Cons: I understand a new feature is being rolled out (which I would love) that would allow users to create a template for certain vendors (such as with different prefilled subcategories).

Pros: Extremely intuitive and easy to pick up. Cloud-based program that has never had an outage in my use. Fast and efficient.

Cons: N/A. No critiques of the program. It has been very easy.

Pros: I enjoy using the feature of selecting multiple invoices or dockets individually or all at once. Huge time saver in that regard.

Cons: I still do not understand an easy way to see a client's payment history

Pros: I enjoy the ease of the program I liked that it was full accounting program

Cons: I would like to have more than one window open at a time I would like to be able to pull a GL report with multiple GL's and I would like to be able to pull a billing report that is separated and totaled by each type of law (dept)

Pros: It has features that are easy to hand with.

Cons: The restrictions for users are not customizable.

Pros: It is easy to track and edit time entries. I appreciate the feature that allows you to review and edit bills before they are generated.

Cons: It is difficult to find information about which disbursements have been uploaded to files, undo old invoices, and see what has been deposited into trust.

Pros: The system is very intuitive when submitting time entries, which saves me a lot of time when putting my entries in at the end of the day. I also like that the entries can be edited (for the most part) even after they have been saved .

Cons: One of the problems I found is editing the date if/when I inadvertently save time entries to the wrong date. By going to the heat-map, I can easily edit the date in the entries themselves, but I have not figured out how to change the date. In addition, I would like to keep Soluno running so that I can input my time as I go through my day, but it times out way too quickly, forcing me to log in again--I cannot figure out how to keep it from timing out so quickly. The "Help" feature is not every helpful in finding answers to these issues.

Pros: How quickly and effectively they answer questions

Cons: No complaints really. But, to be candid, this is my first experience running my own accounting software.

Pros: Able to easily manage time entries through the Soluno software solution.

Cons: There is no mobile app for time entries.

Pros: It is very user friendly and has streamlined training and accounting for us.

Cons: There have been a few glitched, as with any new software.