ManageCasa

Pros: So far it has been absolutely awesome and fits our needs for our condominium complex. Great support

Cons: Probably the fact that we don't have a direct representative that we can calls and speak to over the phone for directions as needed. All request are sent through email request.

Pros: its functionality and ability to access on the go.

Cons: Verifying our bank account took longer than expected

Pros: We found their customer service personnel to be nice when they responsded.

Cons: Not intuitive/user friendly. Their response time to resolving issues is poor. What seemed like an easy fix took them two months to respond.

Pros: This software is easy to use and has everything that you need at your fingertips.

Cons: There are no cons with this software everything was great!

Pros: I shopped literally for years to find a payment portal for property owners under 50 doors.I went through training while on a cruise ship with lousy internet. [sensitive content hidden] and his team helped enormously to get my system up and running, despite all my input errors.

Cons: I wish that it would not allow partial payment. I'm evicting a tenant and do not want her logging on to make a partial payment, but it would be very helpful to record her numerous complaints with a time stamp electronically, rather than email.

Pros: The ease of importing all of our data and getting everything set up specifically for our hoa communities. The team at ManageCasa dedicated to our account was instrumental in assisting us in setting up the system and has been incredible.

Cons: I wish we would have heard about ManageCasa sooner

Pros: The best part about Manage Casa is if there is a problem, someone is always available to help solve the problem.

Cons: Would like some more board related features like a voting record.

Pros: We never even got to using the software since the CS experience was ridiculous off the bat

Cons: $80

Pros: The customer support is by far the best! Their response to support tickets is quick. The training is thorough and detailed. The team is friendly and patient. Plus they have videos to help with the process.The templates to download homeowners, transactions, and transactions is really easy to download. The set-up for our property was easy to integrate especially when we had to start from scratch. I like how the properties, vendors and homeowners, transactions are able to sync together. We had to send out a mass email to the homeowners and with adding documents and that went smoothly. They really put a lot of thought into this product and the features.

Cons: The ACH set-up can be tricky for the homeowners that aren't tech savvy.

Pros: Simple to use--intuitive for folks who are not proficient with technologyThe major benefit of ManageCasa is their team of Client Support. Every time we had any type of minor issue, they were very quick to respond and resolve the issue.

Cons: We found no issues to cause us to dislike it

Pros: The price was cheap, the tools seemed good until you used them.

Cons: Manage case is the reality of having a super buggy piece of software deployed matched with terrible support who don't answer phones or chats. We have a lot of properties in our portfolio and only put 4 in, and the difficulty in managing those was never something I could have imagined; terrible experience, you guys need to iron out the bugs and fix the UI.

Pros: finally a software which is easy to use. everything you use is shown and available. on your app, on your laptop or whereever and whenever you need it. you dont need to be a IT guy to handle this software - just use common sense.

Cons: the only thing i can think of: unfortunately there need to be more users so it will be even more efficient!

Pros: The customer service was very responsive.

Cons: The software was unable to meet our needs. Eg: unable to create invoice numbering for tracking purpose and backend information was challenging

Pros: Support and response time for problems has been excellent!

Cons: Being able to use the accounting system with more ease. One transaction instead of 2 or three to complete a transaction

Pros: Online payments available, user friendly, customer service.

Cons: The accounting month end can't be locked; therefore, corrections or adjustments made by staff members don't get recorded as corrections batches. These issues get caught at the time of reconciliation. Application of open balances is not available.

Pros: It being cloud based was so important for us, as we have board members and proprietors who live all across the world. I really have to say that their customer service is amazing. Tickets are always answered and followed up on. They also do good job of onboarding their customers and walking them through the software.

Cons: If you are importing data it is a steep learning curve. We were importing over 6 years of data to so it took us a while to learn how to format the information. Also there is no way to mass delete transactions which is a pain if make a mistake with your mass imports

Pros: I like our Rep [SENSITIVE CONTENT] and his customer service when handling my questions.

Cons: There are constant bugs and issues with the app. Old homeowners are showing up along with present homeowners. Past homeowners are being emailed from the system even though their info is no longer there as a homeowner.

Pros: the conceptof this software is extremely pleasant and for us as CEFINCO the result is very interesting and effective. I like the theoretical idea of ​​ease of use and the fact that one can get detailed reports on the income side of the property and track each of our properties.

Cons: Among the characteristics that can change is access to the manage casa mobile app for Central America and to be able to give the option of a chat boot so that clients can provide information about maintenance or any information about our properties, I consider that the software is very user friendly.

Pros: Ease of use and cost are the first things you notice. It’s a complete package that helps in all factors of property management. The staff is very responsive and they continue to put out new innovative ways to help our business.

Cons: It’s a growing company. There have been some functionality that was limited but they have gone the extra mile to work on those issues.

Pros: It allows us to modernize and streamline

Cons: Whenever there are system updates, it is not communicated well to the customers. After most updates there are problems with accounting reports be changed or not working. However, the team is very pro active in addressing any issues we have had.

Pros: Access to reports, being able to transfer an open in excel spreadsheets.

Cons: Transferring tenants to different units is a very difficult process in Managecasa, takes too many steps.

Pros: The customer care interaction. [SENSITIVE CONTENT] and his team where awesome in taking me through each module. Doubt if I would ever forget that experience.

Cons: The ease of use. The Ui can still be worked on. But all modules interact well with each other.

Pros: The facilities to admin for me and the tenants

Cons: sometimes is slow, but in the phone don`t