Trakwell

Pros: Ease and convenience of reports in one place

Cons: Picture quality not taking pictures. Hard to convert potential sales to sales without taking yourself out of rotation.

Pros: Track well keeps my sales staff honest about the traffic in our showroom. You can’t dispute the actual facts because it’s on camera. The data that Trackwell collects for me is so valuable. I use the reports every day.

Cons: I sometimes have issues doing year to year comparisons on weekends.

Pros: As a CRM system it is easy to input information.

Cons: Cluttered. How can I click on one record and have it expand. Small area to read. When I input a phone number to see if the customer has been here it does not always come up.

Pros: Ease of use, accuracy and our ability to link several platforms for the best customer followup!

Cons: Not much really. We've always had questions and issues dealt with quickly

Pros: How easy the program is to use. Just click on a picture and away you go.

Cons: If this program integrated into profits it would be the best!

Pros: This program is easy to navigate , many options to review different aspects.

Cons: The titles of each category seem a little redundant and not accurate to what they do. More simple listings to navigate would be helpful.

Pros: Ease of use and portability. Ie web based system

Cons: There is nothing I don’t like about trackwell

Pros: Trakwell helps my company track sales and traffic- reasons why people come through our doors.

Cons: the doorbell! sometimes its startling to open the page and it chimes are you- usually when I least expect it !

Pros: Very helpful for the sales staff to know who is with which customers. Also to pull data to help coach the staff.

Cons: Since it switched from Doorcounts to Trakwell there have been multiple problems we are still waiting to be resolved. 1. The calendar doesn't come up to select an appointment date, 2. We keep having customer information and history merge with one another making for poor customer service 3. I don't hear back from Trakwell for support. 4. It only auto populates US addresses. 5. If you edit a customer's information who purchase you still need to fill in potential value. 6. If you write long comments in potential sales, it makes it a challenge to scroll through your contact manager.

Pros: I don't use trakwell much, but as the IT person I do have to investigate issues with Trakwell or showroom cameras. I often need to contact the Trakwell customer support team, and have not once had a bad experience getting support. Reps are knowledgeable, patient and polite, and I have always been able to get ahold of someone moments after calling the support number.

Cons: I wouldn't mind the ability to directly access the camera settings myself for troubleshooting, but customer support has always been able to resolve those issues quickly anyways.

Pros: Details that show for every single client

Cons: I wanted to share some feedback on the new AI system. While the recent updates have greatly improved its performance, some areas remain of concern. The accuracy remains inconsistent, occasionally mixing up items and misidentifying shadows as people in camera feeds, which can be confusing for the team. However, I appreciate the enhancements made to features and details recently.

Pros: The Action Calendar and Contact Manager are my main tools for following up with potential buyers. It makes it so easy to call, text, or email, and schedule how you will interact with the customers.

Cons: Slightly glitchy Floorboard screen when it gets really busy,

Pros: The picture capture is a valuable tool for our business.

Cons: Dashboard functionality could be better.

Pros: The ability to use CRM and customer tracking all in one.

Cons: The up system has flaws, but no system is perfect.

Pros: Trackwell provides an easy to use "door count", with ability to link client photo with contact information.

Cons: Trackwell does not function as a full fledged CRM, linking sales system with in the moment updates.

Pros: The reports are great! They help us count traffic to make business decisions.

Cons: The site is sometimes slow and it can take several minutes to download a report.

Pros: The ability to identify and track customers, learn buying habits and create lists to contact them later.

Cons: Nothing, I have not had any issues with Trakwell worth mentioning.