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Pros: I don't know if this experience exists anymore, however I agreed to a 3 year Price Lock. I have under 10 employees, so it was very economical to say the least.

Cons: Towards the end of the 3 year contract, I tried numerous times to contact a representative about my account and questions I had about going forward. I thought standard questions, basically would the costs change after the contract ended, would there be a new contract to sign, etc. It took me many emails back and forth to finally receive concrete answers. That really soured my experience with Heartland and after my contract ended I went forward with another payroll company

Pros: I enjoy the ease in which to complete payroll, notifications of payroll due dates and the team is very friendly and eager to assist.

Cons: Heartland is effective, however, my company subscribes for self-servicing, so some features we do not take advantage of because our business model.

Pros: Easy access to view my payroll history and information. Can work from smartphone, which is very helpful. Accurate wages calculation and no delay in payment/deposit to my bank account. Overall, I seen a better payroll service/operation after we change to Heartland Payroll.

Cons: Met the expectation that we need after the payroll operation is handled by professional. For me, I have no complaint or dislike with this software.

Pros: Loved he Payroll management service by Heartland that takes over our company's payroll management and provide and excellent service that takes over the processing work and tasks. Our staff can access their payroll information online and check the payroll history easily from phone and computer. It has promote accountability and transparency with how much we are paid and the payment details. The system pay people in time and no more issues with delayed payment anymore.

Cons: For me, I have no complaint and highly satisfied with the system. No more issues with wages miscalculation or payment problem.

Pros: Heartland Payroll is simple and easy to use to onboard new employees into the payroll which really makes payment easier, efficient and accurate. It is easy to set up, manage and maintain.

Cons: I have nothing negative to mention about Heartland Payroll. It works pretty well and perfectly for us and i recommend it.

Pros: Heartland Payroll is a well designed platform to meet needs of businesses of all sizes. Its user-friendly user interface makes it super easy to use and i like how it simplifies payroll processing while ensuring accuracy and compliance.

Cons: There are no complaints yet. Heartland Payroll is a well designed platform that does exactly what it was designed to do.

Pros: I love how easy the interface is to use. I also really appreciate Heartland's payroll support team. They are readily available and have always responded promptly to resolve any questions or issues. Very professional team. I would highly recommend it to all my friends and colleagues. It's been a great experience!

Cons: I do not have any cons. There have been a few features that we wish Heartland Time had available. However, we have not had any issues with Heartland Payroll.

Pros: Heartland Payroll is a great time saver. I like the fact that i don't have to spend hours to calculate wages manually. It's intuitive, great and responsive support team. Also, i like that i can import data perfectly into batches.

Cons: Everything is fine. All the features have met met my expectations and nothing to complain about at the moment.

Pros: The best i like about Heartland Payroll is the automatic payroll and wages calculation to help minimize calculation error. Changing employees new tax withholding data and also updating their new payroll calculation can easily be edited from mobile app.

Cons: I'm really satisfied with the great services provided by Heartland Payroll. There's nothing to dislike about it.

Pros: It is more than just a payroll software, it also cover our business need for human resource software, time & attendance, and payroll processing. Working productivity is boosted after we change to modern timesheets to track billable hours, clock-in and build accurate report for shift scheduling. Tracking employees hours help to ensure worker is paid fairly by their working hours and reduce calculation mistake when calculating their monthly wages. It also help HR to process time off request by simple click either to accept or not accept the request. All this features is on one platform.

Cons: Missing training course for HR to learn about the system. It would be more effective if we can sent our HR personnel for face to face training to learn all about the software and its limitation for a better understanding.

Pros: ease of use, the customer service team is very knowledgeable & friendly

Cons: I'd like to be able to email payroll reports to our accountant without having to download them first. I feel downloading can cause a privacy issue

Pros: The most valuable tools by Heartland Payroll is the automatic payroll and wages calculation to reduce calculation error and make sure every tax, over-time and travel claim is accurately paid. Every employees has their own dashboard that we can view and track payroll payment history, paystub, and payroll information directly from the android apps that we install on our smartphone. For administration view, it saves the operating cost and time as all the payroll management is handled by the vendor and we don't need to have in-house payroll specialist.

Cons: All is good for now. Helpful and knowledgeable customer support to assist us to configure the system or when we have issue with the direct payroll deposit to employees bank account. The price is quite expensive, but the benefits has covers all the cost that we pay to get our payroll management running smoothly.

Pros: I like how easy it is to simplify payroll management. All the data is available on the dashboard to edit info, view data and add employees details. Changing employees new tax withholding data, updating their new payroll calculation can be edited from mobile application. No need to find my work laptop just to update few basic information anymore. We also opt-in for automated payroll management which everything is manage by the system and need no in-house payroll specialist anymore. No more human mistake problem with overpay or overpay.

Cons: The system is too good, I can pinpoint any flaws with their service or system. We rarely get complaint about wages calculation mistakes or delayed payment deposited to their bank account anymore.

Pros: It's quick to use, although not user friendly even with the update.

Cons: So many tax errors I cannot begin to list them. They withhold when they shouldn't, credits with the state sit in the state for months if not years with many emails back and forth, random credits get returned without explanation for unemployment, and after hounding me to do my ERTC, they neglected to file appropriate forms and did not respond to me for months, until my claim fully expired. Thus, I have lost thousands of dollars - and I have received all of one vague apology for my trouble from some random employee.

Pros: Manage your business with this incredible tool. Balance your business' time attendance with this gem. Heartland Retail is what we've been looking for all long. You don't want to miss out!!

Cons: On my part I am a fully satisfied user, I hod nothing about it.

Pros: we used it for years and at the beginning , Heartland provided great service for an affordable cost.

Cons: time and labor was a separate company and cost. support became poor to non existent over time

Pros: One of the standout features is the automated tax filing, which ensures businesses never miss a filing deadline. The system handles both federal and state tax filings, including quarterly and annual tax reports, making compliance much simpler.

Cons: While Heartland Payroll+ offers a degree of customization, certain features, like the user interface or specific HR workflows, might not be as flexible as some businesses would prefer.

Pros: Customer Service, ease of service and prompt help I receive.

Cons: I have no cons to the service. Everyone is great!

Pros: Always helpful, as a new business owner I have made a few mistakes, and every time I all the help and fix it.

Cons: none that I have experienced. I am very satisfied with the whole experience.

Pros: I like the structure of payroll I'm general it has a single point of contact which makes it easy to deal with any issues I also like how easy I can access the payroll data of all staff all the features are great

Cons: don't think any feature is less than the others they are all doing good so far

Pros: Its data encryption software is the best where no one can access the account.

Cons: Its good but its little slow but no others challenges am finding

Pros: Ease of use. l love not having to do the reports every month.

Cons: Did not get training on this system, I think a tutorial would be nice for first time users. I always could call and everyone was very helpful.