Phreesia

Pros: the original service I subscribed to was QeuDr, which was technology that automatically filled cancelled appointments by texting patients who are on the schedule in the future to ask if they would like to come in earlier. Qeudr was purchased by Phreesia a few years ago.

Cons: Horrible customer service and "Gotcha" clause in contract requiring cancellation 60 days before annual renewal date.

Pros: the ability to charge card on file and allowing patients to pay copays and previous balance before setting foot in the building saving a lot of time at check in

Cons: some of the critical information collected via Phreesia is not transferred to Office Practicum as discreet data where it needs to go. Staff needs to interact with documents and PDF files to get the right information where it needs to be

Pros: Phreesia was easy to use when checking patients in and taking patient payments, which is especially important when you have a line of patients trying to check in.

Cons: Some setting were not as user friendly. It was always a hassle to authorize insurance policies when they were not coming up as automatically being verified.

Pros: ease of use for most patients is good. integration with EMR and PM software is a plus. Older patients struggle

Cons: very lengthy. Multiple screens, multiple signatures and numerous questions. Not always easy to find how to proceed to next screen, hard for older patients to manage.

Pros: the portability of the pads, making it easy to use in office. Also the online feature for privacy.

Cons: This app is wonderful to use. No complaints

Pros: Phreesia has many tools that saves my practice time, money and worry. Insurance eligibility, payment assurance and appointment all help our practice keep a full schedule and collect balances. Phreesia has been an extremely valuable addition for our practice.

Cons: Unfortunately no service is one hundred percent and when there is a zone issue, nothing can be done except wait for service to be restored.

Pros: I absolutely loved Phreesia. The intake pad when patients would arrive was very user friendly. We could see how far they had gotten and when they would be done on intake. We could verify Insurance through Phreesia. It would tell us co pays due and balances.

Cons: Some patients would complain that the intake was somewhat lengthy however that could be our practice issue. I know we had added things on there that the Doctors wanted such as psychiatric evaluations.

Pros: The ability to communicate quickly with patients.

Cons: We didn't like the inability to easily send out a broadcast message.

Pros: Not much after putting a lot of effort to make it work (we are talking 3 years)

Cons: Patients hate it, the interface is not good. The link with Office Practicum is lacking, the card reader is antiquated, the customer service is cocky, annoying and absolutely convinced all the reason why something is wrong is your fault. No easy cancelation as they have this day practice of bad software companies

Pros: The support tech was amazingly helpful in implementing the system. It has so many features available, more than your standard.

Cons: There were some things lacking in regards to the payment interface that made it a little inconvenient for our practice and the tablets are a little archaic

Pros: appointment accelerator, works pretty good, some flaws

Cons: was not set up properly and had difficulties using it.

Pros: Improvement in efficiency of collecting patient demographics and medical history, check-in, and collecting payments.

Cons: Interfacing of all medical information into our practice management system. This is because of HIPAA, but would take efficiency to the next level.

Pros: The support we receive from our customer success manager. Always open to trying new things.

Cons: They do not have an estimator tool. Because of this I have to use 2 different vendors on the front end.

Pros: Phreesia offers a convenient and easy to use tool for patient registration and check-in. In summary, the tool is intuitive, with intelligent prompts that incorporating capture of pertinent demographic and insurance information - including clinical screens and necessary forms.

Cons: OCR technology to read drivers license and insurance card images.

Pros: Everything. There is nothing about Phreesia that isn't fantastic.

Cons: Nothing. Their customer service is above all others.

Pros: Phreesia has allowed us to automate our point of service/copayment collection workflow and increased the amount we are collecting on a monthly basis. I also appreciate the Appointment Accelerator feature that has helped us backfill up to 40% of our cancelled appointments.

Cons: Our end users have difficulty at times when they have to navigate patient arrival through Phreesia and through our native EHR.

Pros: The customization, service, and ease of access it has created for our patients to complete forms/registration prior to visit to then allow us more time with the patient. The text option is also a great tool. Phreesia consistently listens to feedback to improve and actually makes those improvements happen, you are not just a number, your voice/opinion matters.

Cons: Integration into EMR is a huge plus and this happens with Phreesia and we like, but the integration into our EMR on the clinical side of things could be a cleaner looking and that is getting really nit picky.

Pros: The sales and implementation team at Phreesia was highly knowledgeable, competent, adept at problem solving, professional, polite, and extremely responsive. The product is very good and stands in the Veradigm platform gap very well, but it was that team which makes the product really shine.

Cons: There are a couple gaps between Veradigm PM and eHR that Phreesia still does not span for us. Not yet, anyway. I suspect it's only a matter of time before the ever evolving Phreesia solution solves the rest of the Veradigm integration issues. I do wish Phreesia payments worked with any credit card reader, but

Pros: The communication and support during implementation was instrumental to our success.

Cons: Not applicable as this point. We have not had any bad experience that would cause me to not like any feature.

Pros: Simple and smooth implementation. They request your consents, logos, and handle the rest. It was a very minimally demanding implementation compared to others I've experienced.

Cons: Nuances related to multi-site implementations required us to get more detailed testing. We missed a few critical customizations (reminder templates, logos) required by locations at go-live that we needed to fix later.

Pros: Ease of use. Efficiency to workflow to our organization.

Cons: Sometimes I didn't know what questions to ask during implementation, but I was able to talk to my Phreesia Sr Consultant and she was able to bridge the gaps.

Pros: communication with the onboarding nad implementation team were very proactive and responsive.

Cons: implantation time , Phreesia had some sort of update which delayed out time line which then interfered with other major projects in the office.