Intiveo

Pros: easy txt with patients, people dont pick up phone call those days but txt right back

Cons: price its expensive compare to other similar companies

Pros: Love the text to patient ease of use. Our patients love being able to text information like insurance info and other questions. It helps not eat up time being able to multitask instead of being on the phone.

Cons: I can't think of anything off the top of my head.

Pros: I cannot imagine working without Intiveo. It saves me so much time. I used to have to call or email every patient to get confirmation. I never knew if my messages were heard or read. It is also great that there is an evidence trail that shows when notices were sent and times for appointments. Patients can no longer deny they were never informed. I like that I am able to test patients as well as not all people are able to answer their phone right away. It is easy to send a message and have them respond when convenient.

Cons: I think it could have a better user manual. I do not like the video format. Some of the written explanations I have received for problem solving have been a little too wordy. It feels like it was written by someone with a lot of computer code language wrote it. I would prefer short and to the point.

Pros: My co-worker and I have loved the ability to text patients. We also greatly appreciate the time we have saved not having to do the confirmations ourselves. The reviews we have gathered as a result of sending out a google link to our patients have been instrumental in gaining new patients.

Cons: Intiveo integrated with both dental software programs we used, Domtrac and Tracker. Ovrall there wsa really not much if anything that I disliked.

Pros: Intiveo is easy to use and we love the 2 way chat option. Appointment reminders work very well and since we use intiveo the productivity of our front desk and the appointment confirmations have improved a lot. Customer service is outstanding. Overall a great product.

Cons: I wish it was more flexible and allowed to disconnect certain features from the appointments when needed. Example, Surveys should be possible to send to a database or individually chosen clients. Forcing these applications to be functional only by linking to appointment types limits the use because one size does not necessarily fits all. The forms add on should be part of the package instead of having an extra cost. Intiveo is a great application but is expensive so charging extra for each new feature that comes up makes it less attractive to use and we decide to keep what we have instead of moving all the process with intiveo. It is a nice option but not that much to pay extra for it.

Pros: I love how customizable the messages are for our field and good customer service.

Cons: Integration that documents messages in patients's WinOMS Chart. Integrated short-call list

Pros: This helps us follow up with patients who might not be happy with treatment.

Cons: Our question could lead to another question-did you have a good experience-yes or no, then if no, why?

Pros: Software is easy to navigate through and syncs to our system saving us the work of having to manually confirm our patients. Customer support is of great help and staff have always provided us with exceptional service and positive attitude.

Cons: The only issues we came across where the reminders sent on Friday for Monday appointments would say "Your appointment tomorrow" which confused a few patients.

Pros: We love the ability to text patients, no one wants a phone call anymore! They can respond when they are busy doing something else!

Cons: Accessing from mobile, and the ability to text/email/phone right from their appt in the calendar would be great when there is a snow day and we need to cancel without being able to access our comps at the clinic

Pros: Intiveo is easy to use, and works great for the needs of our practice!

Cons: We still use Nexhealth (formely Enlive) because we use a fillable PDF for one of the doctors. We will continue to use them for forms until Intiveo can do a fillable PDF form.

Pros: Integration with our booking software has really streamlined booking and contacting patients. What makes the biggest difference is that patients will actually engage with the messages. There are always patients who never respond to calls or emails, and giving them the messaging option means far more patients are actively being taken care of.

Cons: While Intiveo connects well to our patient files, and will note when the software has sent a reminder, it would be beneficial if Intiveo noted in the patients file the messages sent between the office and the patient.

Pros: I absolutely love this system. It has cut down on no shows so significantly. It has allowed my staff to better use their time with patients confirming via text or email. Efficiency has been greatly improved. I highly recommend this service to anyone.

Cons: I absolutely hate that I can't call and speak to someone when I need help or have an issue. Creating tickets and the lack of real person conversations has me considering switching confirmation systems. As much as I love this system I truly hate that aspect of it.

Pros: Quick and easy way to communicate with paitents

Cons: I wish ther is iOS app so that we dont have to login in the PC every time

Pros: Very user friendly. Less no show appointments.

Cons: Nothing, I like all aspects of intiveo.

Pros: Inteveo is very good with reminding patients of their appointments and very good with the two-way interactions.

Cons: I hope it can be live with our booking scheduled appointments.

Pros: It finds patients easily with name / number.

Cons: N/A.Not much to say here. Not much to say here.

Pros: Unlimited free customer support and they get back to us within reasonable time

Cons: Takes a bit of practice to be able to use some features. Not easy to try to change things that have already been set up

Pros: Confirmation de rendez-vous, rappel pour les examens et nettoyage, questionnaire de santé envoyé par courriel, consentement et conseil post-op envoyé par courriel aussi.

Cons: Certains bugs avec le système comme des questionnaires santé non accessible par moment.

Pros: I like the reminders and real time updates and texting

Cons: The texting does not include photos if they are needed

Pros: Easy to use, follows up with confirmations and recalls when my team is tied up

Cons: Hard to customize, online forms don't work, it would be great if the covid screening could be in confirmations

Pros: appt reminders , post operative reminders

Cons: Customer service never emails back or follow s up with my concerns for changes. Frustrating

Pros: Easy to use and a good way to send reminders

Cons: There is nothing I least like about intiveo , everything is good