Microcall

Pros: I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use

Cons: Nothing comes to my mind that i can state as a dislike

Pros: Being able to track calls cradle to grave. And see all aspects of the call

Cons: The user interface is not easy to navigate sometime to get the report you need

Pros: We like the reporting features and schedules. and Customer Service

Cons: We don't like to current website version of Microcall.

Pros: Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business. Very happy with them.

Cons: I like everything. I don't really see any negative about this company. Even installing the program is pretty easy.

Pros: Ease of use and the amazing Tech Support when assistance is required

Cons: Sometimes creating a custom report can be a bit of a challenge.

Pros: I like Microcall's support. They all are VERY knowledgeable about the product and every time I call in, they resolve my issue. So many times, I dread calling support for help, but never with Microcall support. They are AWESOME!!!

Cons: Absolutely nothing. It's an all around great product.

Pros: Microcall is a leader in the in the call accounting industry. An easy to use product, and customer support that is second to none.

Cons: Microcall is a leader in the in the call accounting industry, and I can't think of anything I'm unhappy about with this product.

Pros: It is very easy to navigate. Easy to program.

Cons: Can only enter one MAC address even if the extension is on mulitple devices.

Pros: Microcall's support staff is knowledgeable, friendly, always available and a pleasure to work with!

Cons: Can't think of anything I don't like about Microcall.

Pros: To many things to list. I love the charts, custom reports, real time data, scheduling of reports, most of all the support provied.

Cons: I can't think of anything at this point.

Pros: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning.

Cons: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding.

Pros: Most impotantly its easy to use. It is very tech-accommodating. I like the sidebar they let you use. I utilize the discussion work area consistently in light of the fact that it's a piece of my regular undertaking. I figure more organizations should utilize it for their correspondence.It's really simple to utilize once you see how everything functions. I accept microcall is the eventual fate of correspondences for higher instructions and different areas. Whoever thought about this thought is a virtuoso. At the point when the pandemic hit it is extremely difficult for organizations to speak with one another. It is an extraordinary item for enormous organizations to utilize.

Cons: Once in a while it logs me off the server without my authorization. It logs me off and I don't understand I'm disconnected. Once in a while it runs somewhat slower. In any case, it functions admirably for what I need it to do. I've been utilizing it each and I'm becoming acclimated to it. I think there can be more regions where you can modify your display. There wasn't much about the product that I didn't actually like. I would simply add more highlights for my clients. Perhaps add a website page. Giving the client more control is in every case better for an item

Pros: Their support is outstanding and probably one of the best vendors we work with. Microcall reports are very simple to use that it makes it easy to roll out to managers. Sales team likes the dashboards that provide real-time employee stats. IT uses it daily for troubleshooting and find the cradle to grave searches invaluable. We have yet to find one thing that Microcall cannot do.

Cons: After 5 years of use, we have yet to find a con with this system which prompted me to write this review.

Pros: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic.

Cons: The software itself is a big clunky and the appearance is somewhat outdated.

Pros: Customer support

Cons: It's not free