CampSite

Pros: Nothing sadly. We are a small business, and whenever we needed help they would say we will get in touch at their convenience not ours. That is not the way run a service business.

Cons: They take forever to respond. It really does not work for our business at all. And we have tried to cancel. They are still charging us, and really are providing no service whatsoever. We are very very disappointed.

Pros: I love being able to pull a report, send out a mass email with merge fields so that every parent gets a personalized email and all of the details they need with the touch of 1 button from me. Parents are happier and well informed and it doesn't take much effort on my end to make that experience possible for them.

Cons: I haven't found a flaw yet. When I need to do something that doesn't look possible, I call customer service and they help me find a way to accomplish anything I need!

Pros: What we appreciate most about CampSite is how much time it saves. Tasks that used to take hours—collecting forms, processing payments, and managing enrollment—now happen automatically and without stress. Everything is stored in one place, updated in real time, and easy to access, so our team spends less time on paperwork and more time focused on campers and programming.

Cons: Because CampSite is such a robust system, some modules can take time to learn. The basic functions are initiative, but some of the more in depth modules take some extra effort. There are many features, settings, and customization options. While this may feel overwhelming at first, it isn't at all and most challenges disappear once everyone is trained. CampSite’s support team is excellent—responsive, knowledgeable, and always willing to walk users through solutions. Once staff members are comfortable, the system is extremely efficient and reliable.

Pros: Managing camp - staff, campers and families - was so much easier with all the necessary information right at our fingertips! The whole Leadership Team could easily access necessary information when needed.

Cons: Setting up our specific CampSite was easy as the representatives are really knowledgeable and smart. [sensitive content hidden] was a tremendous help to me! The learning curve takes some time. This was our first summer using the site and once I spent some time using the site it got easier. As the summer continued [sensitive content hidden] encouraged me to use the Support page and it was very helpful. I have the confidence now to try making changes on my own.

Pros: Ease of use; unparalleled customer support; parent portal for forms; reporting features; all in one system. Overall, this is a great summer camp management system - the best out there.

Cons: I would love to see more workflow and automation. It's possible to work around, but not as customizable with workflows as some other CRMS.

Pros: Campsite has been amazing for my administrative needs. It's helped me stay in touch with parents easily and allowed me to finish online registration at record breaking times.

Cons: There wasn't much not dislike about Campsite, I found it's interface to be very easy to use and it's helped me streamline processes.

Pros: The customer service team is extremely helpful and quick to respond to our asks. This spring, they helped us enroll over 200 Campers and even shared customized tutorials to help us import Camper information from Salesforce.

Cons: Some things about Campsite on the user and admin end are counter-intuitive (need to click on Camper profile to see camper forms, they don't show up on the family profile), and need to send individual emails from each family account. On the user end, we work with families who are first-gen and not tech saavy. We frequently received calls asking for support on how to login to Campsite, reset their password, get to the forms section from the login screen, etc.. Although it was helpful to have all their forms in one place, we took a lot of time playing tech support.

Pros: I like how there is a module for every camp task that we need. This way, we can just use one platform for (almost) everything!

Cons: The transportation module is overly complicated, especially for a small day camp. If it is updated to be a lot more intuitive (it doesn't allow for route optimization) and user-friendly, we'll give that module another go.

Pros: The advanced reports that can generate lists of any collected info you'd like, email mass number of families at once based on current and past session enrollments, easy financial management, and the enrollment analytics are a few of my favorite features.

Cons: Certain parts can be a little slow at times. The features are amazing, but processing times on both the administrative and family sides could be improved.

Pros: CampSite makes camp management seamless. It’s easy to navigate, with smooth registration, detailed reports, and great communication tools. As a marketing and communications staff member, I love how effortless it is to keep parents informed and share photos of their children. Anything I can’t figure out is just a quick phone call away—support is always helpful. Highly recommend!

Cons: Though security on our camp management software is vital, I do with their was an alternative secure sign in method that didn't require me to change my password every month. For example, a 2-step verification instead.

Pros: All data is located in one place Customer support is excellent

Cons: Prefer enrollments to all land in order, specific to each location Prefer less lag-time when refreshing for updates, especially for unarchiving

Pros: CampSite is a robust tool and partner in creating a successful camp experience. Everything from the interface with parents during enrollment to financial summaries to communication to family databases, it is an awesome tool.

Cons: The program can do almost everything! Which is great, but there is so much to learn and every scenario lends a twist to managing the software. We've found that some things don't apply to our needs or misses the mark for our unique camp. We've given feedback to CampSite and they are receptive to passing it along to their development team.

Pros: We've been using Campsite since 2015 and consistently the responsiveness of the support team has been fantastic!

Cons: The customer-facing and back-end interfaces are not as easy to use as I'd like but it gets the job done and has for 9 years.

Pros: Campsite provides a robust system for enrollment management, data collection, and information hub for our programs. It is simple to set up a new acquired program in our portfolio alongside existing, and we can see a full history of our accounts, some campers from back in 2017! Campsite's pros for our company is the ease of access for our guardians, form integration, payment processing, and enrollment management. Our team likes the customization of reports and vastness of data collection the most - it helps us to understand what our families are looking for, what they need in each region, and easy access to shift reports through multiple demographic groups.

Cons: For us, our campsite account does hold a large amount of data and users - so our response times can be quite slow if we're all utilizing at the same time. I don't fault campsite as much as our own programs for that. A previous con would have been the external payment processors, but Campsite has since integrated more into their platform - the ability to be able to see those reports alongside normal campsite reports was wonderful when it was live - we hope it comes back!

Pros: All in one program save a lot of time. Emails and communications to customer base is much easier.

Cons: The cost of the system and addons is still very high for a smaller non profit.

Pros: It’s easy to use. I love the customer service reps. They are wonderful, patient and quick to respond when I have a question. Issues are very rare.

Cons: I have no issues. Most of my questions can be answers with their FAQ section.

Pros: Bunking Boards. Custom Reports. Customer Service.

Cons: Can't customize statements. Can't print out usable weekly attendance sheets for manual entry.

Pros: The modules, the advanced reports, the invoicing and billing system, the forms, really everything!

Cons: Nothing really I could say that I like least about CampSite.

Pros: I have been using Campsite since 2015 and am very happy with it. I use it for camper enrollment and staff applications. Both parents and staff give positive feedback about their experience. Also, customer service is excellent. It was very easy to transitition from my previous camp managment software to Campsite.

Cons: Campsite allows parents to create an account and access it year to year so it allows for easy of enrollment for returning families. For new families, the application is very easy to cmplete. For staff, I can accept application, track progess through the screening and hiring process and once hired, I can do onboarding via Campsite. This simplifies my hiring and onboarding. Campsite has a text message feature which allows me to more easily commincate with both camp famlies and staff.

Pros: It is a reliable platform that we have had minimal issues on boarding our customer families onto. It handles many of the trickiest parts of camp registration (medical forms, parent communication, multiple enrollment years) with ease. Working with their support is also a pleasure to walk through any questions or concerns we have. In our experience they have always been incredibly prompt.

Cons: That the modules don't all interface -- specifically, we have a custom activity form that does not help us to popular the program module, which makes for a lot of manual work. It can be cumbersome for first time users, and the admin side notation abilities do not have enough permission levels -- we'd like people to be able to view but not add, or to add but not delete, but its all or nothing. We have to use a separate platform for groups/conference registrations, but would love if they someday could be integrated. The current offerings are not robust enough for our needs.

Pros: Very easy to understand they have everything you need for your camp.

Cons: There is nothing negative I can say about Campsite

Pros: I haven't used CampSite for that long but have had an excellent experience so far. CampSite automates so much of what we used to do manually which increases our capacity to provide a service we believe in and grow. I wanted to write a review at this stage to express how helpful their support team is. The onboarding process was interactive. The system is refreshingly usable for our staff and users so far.

Cons: The text editor doesn't work seamlessly with the rest of CampSite although it does get the job done.

Pros: I like how the platform is easy to navigate through different dashboards from Campers to Staff and then over the Admin and the Conference & Events dashboard. I love that you can adapt most features on the platform to better suit your needs such as custom forms, custom medical questions etc.

Cons: I wish there were more features and customization available under the Medical Dashboard.