Jackrabbit Swim

Pros: I use this app to manage my kids swim classes. The app makes it easy to pay for classes and mark when my kids will be absent. It’s also a great way for the company to communicate with us.

Cons: There isn’t anything that I don’t like about the app. It’s easy to use and easy to navigate all the different areas.

Pros: Responsiveness of support staff is extremely quick. Whenever we have an issue and we reach out to support, we get an immediate response.

Cons: Support does not work with swim team management. The California Law chip reader is also not applicable. Apply pay would be nice to use. Additionally, some features, such as the new calendar, are implemented too early before completion.

Pros: The ability to create classes months out and the easy way to copy the classes.

Cons: The new calendar, the original calendar is much easier to read and build classes in.

Pros: Easy to maneuver through the system comfortably

Cons: There is nothing that we did not like about the system

Pros: Very well organized and easy to use interface.

Cons: Some pages are outdated (aesthetics) and can be overwhelming.

Pros: I like how many different things I can keep track of.

Cons: I wish it was easier to do private lessons with this software.

Pros: It’s very easy to get help if need me and the fact that they listen and apply updates to help with the issues we come across.

Cons: It’s not a user friendly when trying to access the website from your smartphone. There’s a few options that don’t actually work when you try to use your phone’s internet browser instead of your computer’s internet browser.

Pros: The features and updates seem to be a direct result of user feedback. The constant trainings and webinars are amazing and truly over-the-top customer service. The community is great and Jackrabbit does a great job of using community as a resource.

Cons: It's a lot for someone new to learn and with multiple ways of doing things, it can be a little overwhelming - BUT the support Jackrabbit gives more than compensates for this.

Pros: I like the weekly calender, gives a great snapshot of the schedule for a week

Cons: Opening mutliple windows, need an app for sure

Pros: The display of classes by week, day, room, instructor, class type, etc. It makes scheduling so easy. Self check in is also amazing. The staff portal gives our coaches access to the information they need.

Cons: We were hopeful that the "appointment" upgrade would allow us to schedule administrative tasks but it doesn't. Additionally we would like to see an integration to export to ADP payroll.

Pros: The customer service is wonderful and continual improvements are made based on feedback.

Cons: Wish we could customize payment options more to our specific programs

Pros: Overall I think the data model has a lot of thought put into and the searchable help database is very useful.

Cons: The interface can be confusing and overwhelming at times.

Pros: The organization between admin, teachers and families

Cons: The character count on ‘notes’ That I cannot add more than 1 skill at a time

Pros: It can handle multiple types of classes and allows us to bill customers each month through recurring payments. It integrates with our website, so class availability is updated automatically.

Cons: The user interface has way too many buttons and is very difficult to navigate. Simple tasks such as moving a student to a different class requires way too many clicks. Additionally, the Staff Portal show all the classes even if there's no one enrolled.

Pros: The calendar! Hovering toggle over class prompting class details to pop up.

Cons: Skill editing options. A bit confusing to check skill progress that's assigned to the class, versus skill being assigned to a kiddos profile. Downloading individual PDF pages, to send progress reports to families without having it include the progress of the whole class.

Pros: Being able to Chat with humans to help solve a probity would take me hours to figure out. Very disappointing the hours have been modified to start so late. When admin get work done in the am before classes start

Cons: JR is a very powerful system to the point where you can’t not pull simple information from one module ie students to another transactions. You have to kick a lot of reports out to create simple reports.

Pros: I like classic user interface used for Jackrabbit. Jack rabbit is also good for scheduling classes and allowing self check in.

Cons: I don't like like the new UI changes. I also dislike the lack of data tracking within jackrabbit.

Pros: Software is very user friendly and easy to use. Very quick and efficient program

Cons: What I like the least about Jackrabbbit Swim is that it often logs you out and makes you re login.

Pros: Easy to schedule make ups, look at availability through calendar, easy to send emails / template form emails

Cons: I do not like the new dashboard. Please bring back the classic version!

Pros: I love how easy the software is for me to use as a manager, I love the reports, I love that my instructors can log on and see their classes. I love there’s a place for my instructors. I love that my waivers are signed automatically.

Cons: My only con is that in the off-season in order to not be billed for a lot of customers I have to manually go in and move my database over to a lead, my other con is my client’s find it hard to use from their side

Pros: I like that you can have your classes all set up there along with payment options and set discount options.

Cons: It's not very intuitive. Figuring out how to set up rules and class building almost always looking through tutorials.

Pros: It does all of the basic functions needed to run my swim program.

Cons: The system is difficult to navigate, requires too many clicks to accomplish a task - for example, just to vie the calendar at a particular location it requires multiple steps to access the calendar, change criteria, click the location, click enter before the location calendar comes up. The overall UI is slow and cumbersome. The email system produces low quality emails and it’s too difficult to add an attachment.