SmartRec

Pros: Very easy to integrate for developers. The API documentation is fairly robust. The recommendation system is also extremely useful.

Cons: The pricing model may drive away smaller businesses, and teams with limited budgets. The system is also complex especially if you're new to using smart rec.

Pros: The online store was a good option and generally easy to use

Cons: It is not integrated into a website so you need two different platforms

Pros: From the initial inquiry to full implementation, the Amilia team were excellent throughout our experience. They provided excellent guidance and support at every step of the way. The software itself is user-friendly, both for our backend operations and for customers. We've received positive feedback from customers about how simple and seamless the booking process is. Additionally, Amilia offers a wide range of features that were crucial to our decision. We needed to manage multiple locations, incorporate a calendar, handle eCommerce, and more—and Amilia provided a solution for each requirement.

Cons: The only downside we've encountered is that tickets cannot be refunded directly, only credited back.

Pros: I like that someone can do their registration and input their own information as well as sign forms. I like that once registered we are able to do the attendance based off of the registration. I also like that is shows how many spots are available when registering.

Cons: The system is very difficult to use. After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). We stopped processing payments with Amilia. Also if you have to stop payments or make changes it is very difficult to do. It's not just cancel and done. Lastly my customers found the installments confusing. It shows the yearly payment. in my industry some people do charge monthly what we charge in a year. I would work better to have installments listed as monthly instead of annually. Also don't like you have to sign up for a yearly contract. We are just stuck with the service if we are not happy. Lastly credit card fees should be deducted when the transaction happens instead of being invoiced at the end of the month.

Pros: The customer service and their willingness to adapt the product.

Cons: Not being able to choose your own credit card processor.

Pros: Registrations are easy for members and ADMINS

Cons: Sometimes it's hard for our business to understand how it works/

Pros: I really enjoy that Adult and Youth Programs can be accessed through the same interface. It’s such a big help for organizations managing both programs at the same time. I also love the organized home page that lets you see the most recent registrations, merchandise orders, and more. Setting up programs is fast and straightforward, with everything conveniently located in one spot. Gathering data for rosters is fantastic, although the medical form feature could use some improvement.

Cons: $7a

Pros: I love the user interface and how easy it is for people to navigate on the back end.

Cons: That creating an account doesn't finish the registration. That there is no team or schedule creation feature, and no communication feature.

Pros: Its great for programs that are one time programs such as camps, drop in classes etc.

Cons: I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist. Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process

Pros: Fonctionnalities Friendly users Good support team

Cons: Pricing by trade for non lucrative organisation

Pros: We love how it integrates class registration and facility bookings with our CRM, Salesforce.

Cons: We would like cancellation policies to be able to be applied to facility bookings and for renters to be able to edit/cancel bookings themselves online based on the policy applied. We would also like membership status to be applied to facility booking renters as we can do for Activities. We would also like the ability to send a "hidden" link to studio/facility bookings in the way we can send a hidden link for an Activity. We would also like the ability to block a client from renting, putting a "do not rent" on their account if behavior or financial matters need to be addressed.

Pros: Le compte-client rassemble toutes les informations dont nous avons besoin et permet au client de conserver ses documents au même endroit.

Cons: Le processus de la boutique n'est pas 100% intuitif pour le client et demande d'offrir de l'assistance.

Pros: Smart Rec is an amazing experience. Easy to use and follow.

Cons: I did not like how members can't find it easier to access.

Pros: The connection between activities and the calendar is seamless. Data is easy to pull and manipulate. End user experience is easy and friendly. Customer support is very helpful and resolute. Any bugs or issues (of which there are very few) are resolved quickly, or updates provided on a regular basis.

Cons: Not having language translations outside of English and French. Not being able to mark attendance as tardy (not just present or absent). Not having as much control/manipulation of the private lesson module.

Pros: User-friendliness, aesthetics, response-time, customer service

Cons: Lack of reporting capabilities, repetitive information required during purchases, capabilities around mass editing, ability to toggle memberships to different categories in the middle of the month, ability to retain payment information attached to a users account

Pros: The simplicity of the program and being able to make it easy for my camp directors

Cons: Reporting section needs to be able to show over a longer time period

Pros: I liked how easy and convenient it makes the registration and payment process for online activities. Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now, everything is in one place and I can do it from the comfort of my home.

Cons: I don't like the fact that not all activities offer a refund option in case of cancellation. This can be inconvenient if something unexpected arises and I cannot attend an activity that I have already paid for.

Pros: Its very user friendly and easy to use and navigate. would recommend it any day.

Cons: Can be more detailed what to record and when

Pros: The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries. From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these exchanges have been of top quality. If a staff member doesn't know the answer to a question, they promptly provide one.

Cons: Unfortunately, the software currently doesn't offer a map view of our campsites, which would allow our guests to choose the perfect site for them based on its location in relation to amenities such as restrooms, showers, dump stations, office, etc.Moreover, it would be highly beneficial for campgrounds like ours to have a simple and user-friendly calendar that shows the available cabins and campsites. While the current facility calendar provides information about what is already booked, it's not the most efficient way for our front desk staff to convey information to walk-in guests about available sites and buildings.

Pros: Amilia's user and administrator interfaces are extremely user-friendly and easy to navigate. The software has many amazing features to streamline all your operations into one software. The customer service is top-notch, and the company is always working on making improvements and enhancements to the platform!

Cons: Coming from a system that was nearly 20 years old, the initial implementation process was challenging for some users, but that is to be expected with learning any new software.

Pros: Depuis maintenant plus de 10 ans que j'utilise Amilia (maintenant Smart Rec), j'ai vu évolué cette entreprise positivement, toujours à la recherche du meilleur pour leurs clients. Des formations sont données pour les utilisateurs qui en ont besoin, un soutien client est toujours accessible, une communauté est créée pour nous soutenir tous.

Cons: Nous devons parfois faire quelques manipulations pour arriver à nos fins, surtout chez les listes de présence pour les camps de jour.

Pros: The customer service is first rate. Whenever we have a question or concern the Customer Service team is always available to give a quick answer to any issue we have.

Cons: We are very happy with the software and do not have a what we like least.