Jumbula

Pros: Fast, responsive customer service, always helpful, friendly, and open to feedback, suggestions, and continuous improvement!

Cons: A bit tedious to generate the custom reports we need. It would also be great to have a chess tournament data extraction feature.

Pros: The value of the product for price It was easy to build off of the templates Jumbula provides It's easy to gather data Really like the waitlist feature for camps

Cons: Learning curve while navigating and figuring out what all the tabs mean Can only use stripe, not a direct bank account for funds

Pros: They've always been prompt to answer any questions I have and routinely add features to enhance their service. The user interface is intuitive.

Cons: There a minor differences between titling your program class or before/aftercare. Sometimes it's not easy to tell what the differences are, but this is pretty minor.

Pros: The platform is straight forward and very easy to use on the administrative side and for participants

Cons: I have nothing negative to say. Any questions I have are always answered thoroughly and a solution is always provided.

Pros: Very affordable. Jumbula is very customizable to what we have needed for our registration process. It seems like the developers have thought of everything.

Cons: Jumbula is designed to allow flexibility by the user. If you want someone to set everything up for your organization, try a different program. You will pay much more though.

Pros: I appreciate their customer support team, since Jumbula has so many functionalities it can be hard to know what certain things mean and do, and the people on the customer service team are very helpful in walking you through how to do things - especially the live support from actual people (not AI)

Cons: A bit buggy and not intuitive to navigate - there are a lot of words with vague meaning (or icons like an eye for) to denote very specific things in ways that are really not intuitive and there are some programming features that don’t make sense (for example when I program certain registration forms, if someone registered for more than one class it defaults to a different registration form instead of the one I programmed, unless I change it on for every program - why would this need to be a different form?)

Pros: Jumbula has been a helpful platform for managing our homeschool programs and registrations. What we appreciate most is its affordability compared to other systems, especially for organizations that are still growing and need to be mindful of budget. The registration process is straightforward, and the ability to set up payment plans has been essential for our families. It allows us to offer more flexible payment options, which is important for accessibility in our community.

Cons: There are some areas where the platform could improve. Certain features, like automated reminders and reporting, are not always as intuitive as we would like, and sometimes require manual follow-up or workarounds. A more streamlined user experience would make a big difference.

Pros: The easy to follow set up explanations. They have a fast responding help email. Very precise and to the point detailed response.

Cons: Little bit of a learning curve. Took a little extra time to figure out how to find the correct options I wanted to input into my registration.

Pros: My small business has been in operation for 3 years now and I've always felt supported through my inquiries about the functionality and capabilities of the Jumbula platform. The support team is highly responsive, and I've witnessed them actively make changes to their system based on my feedback about ways to improve. I love how easy it is for families to register once they've established a profile, and the mobile app now provides easy access to pertinent camper/family contact information while I am out running camps and away from my laptop. Their reporting has significantly improved too!

Cons: There was a significant learning curve with building camp sessions, organizing seasons, and tracking the information that I deemed necessary at the time my small business was being established. The app was a bit hard to navigate at first, but I am more comfortable after lots of practice. There is still room of improvement with providing options for families to sign their kids in and out with a camp-based program. The way that aspect of the platform is currently designed seems to cater more to afterschool care and similar programs who see the same roster of families for weeks or even months at a time.

Pros: What I liked most about Jumbula is their incredibly responsive customer service—it’s reassuring to know that quick, reliable support is always available when needed. The platform itself is very robust and flexible; if you’re creative, there’s so much you can do with it. While it’s clearly tailored for youth and childcare programs, it’s also easily adaptable for adult programming, which gives it the feel of a diversified portfolio of programs in one system. The new sign-in and attendance collection features are a game changer and have made a big impact on our day-to-day operations. Overall, I really enjoy the system and everything it offers.

Cons: At times, the platform can feel a bit challenging to navigate, but this improves with familiarity. Once you learn where things live, the system becomes much easier to use and very powerful.

Pros: It's a great platform to manage our afterschool programs and summer camps. It has made it easy for parent to register and allowed us to track registered children and efficiently manage our programs with good reports.

Cons: I wish the registration process allowed parent to be able to register for our after school program and in one order select all the days they want their child to attend. Instead now they have to register each day individually. The initial learning curve is a bit challenging, but once it's learn its easy to manage and update

Pros: $88

Cons: Like any platform, Jumbula is not perfect. There are some technical errors that pop up from time to time. However, the support team is very responsive to issues as they arise. In my dream world, I would love to have a system that integrates with our CRM.

Pros: It is easy to use, the price you pay is very reasonable for the high quality product you are getting and it covers everything I need it to do for our programs.

Cons: Sometimes it wasn't as user friendly for parents as I would have liked. They either had issues with doing registration or couldn't figure out how to do certain things.

Pros: What I liked most about Jumbula is how easy and intuitive it is to navigate. The platform is user-friendly, well-organized, and makes managing registrations quick and efficient.

Cons: What I liked least about Jumbula is that the user interface looks a bit outdated and unpolished. It feels somewhat basic and could benefit from a more modern, professional design to improve the overall user experience.

Pros: Customer service is quick and most tickets get resolved quickly. Software can be mostly customizable to your business needs.

Cons: Software and portal can be clunky for customers especially those who are not tech savvy or intuitive. Often customers misinterpret how to make a change correctly to their payment information.

Pros: Customer service has been responding promptly with helpful answers. Integrates easily with our website. We really like how the software has a mobile app and that we can assign different permission levels without overcomplicating it. We've noticed general improvements in the last few months.

Cons: The admin dashboard can feel somewhat clunky, but I know they’re working on updates, including the new Next-Gen Jumbula Dashboard. The registration portal already has a more modern look, as shown in the website screenshots, compared to the backend. There’s a bit of a learning curve, but overall it’s manageable and learnable.

Pros: Short learning curve and lots of support. Jumbula makes it easy to hit the ground running and start collecting registrations.

Cons: Missing some customizable features, made suggestions to Jumbula and they are working on implementing.

Pros: Jumbula is constantly improving their product and take client feedback seriously. Jumbula has helped streamline our process and centralize our operations.

Cons: There is still room to improve their apps for mobile devices. The family facing platform is okay but could use some usability improvements. Parents still don't seem to know how to navigate and where to do things.

Pros: Jumbula transformed our work flow from simply taking customer payments to a full-blown class management and customer payment focus. It integrates with our website and is pretty intuitive to figure out. We also use Jumbula for payment processing, which has saved us money and enabled us to easily access financial reports.

Cons: You currently can't take one-off payments for individual items unless you create an invoice that is linked to a class and ask a customer to pay the invoice. We're hoping this improvement is coming in future releases.

Pros: Ease of posting new online classes. The app has been very helpful for our organization to access sign ups quickly.

Cons: I have had difficulty at times figuring out some of the functions, but I have always been quickly helped by sending an email asking for assistance.

Pros: Jumbula's billing flexibility, attendance features, and reporting are very easy to use at a fair price.

Cons: All great so far! I would say that there are no real donor management features, which is one of our needs, but we will use a separate system.

Pros: Great for our non-profit. Allows us to put our services out there with a system that is easy to use and customizable to our needs!

Cons: no complaints! at this time, there is no service that we cannot accomplish - so we are very happy with the solution.

Pros: Jumbula has streamlined our registration and student information management. It has been an easy learning curve, and there are plenty of helpful resources and online video tutorials to help navigate the platform.

Cons: Sometimes the information from the browser platform did not match perfectly to the app versions, but updates have been made over the last year to make the information more consistent.