Sawyer

Pros: Easy to use for daily tasks and simple setip

Cons: Nothing, it works as it should, all the buttons and screens display what should be there and no added or unnecessary information.

Pros: Easy to navigate. Clear and concise. Accuracy is a must for me. Your reports are always accurate and timely.

Cons: I am very pleased with Sawyer's services. No complains.

Pros: I absolutely love the ease of using Sawyer. We have a team that inputs the information when students register for camp. That information is very crucial to a successful camp. I like that all I have to do is check my participants in and then check them out each day. I also like that it allows the parents to contact me if necessary and vice versa.

Cons: I have no complaints to report as I love everything about Sawyer.

Pros: - Very user friendly on the customer facing side. - The interface on both the customer and admin side is clear and pretty easy to navigate. - I love the ability to copy classes and semesters to more easily duplicate past schedules. - Class widget is convenient, especially with recent updates.

Cons: - Appointments can only be made with minors, not adults, and they do not support small group appointments. - Reporting features could be clearer/more accurate, we've had issues with bugs causing inaccurate financial reports. - I wish there was a way to download registration reports for select classes all at once; the semester-wide registration report includes students who already withdrew, and going class by class is tedious and time consuming. - Class attendance can only be viewed for one student at a time instead of seeing full class attendance across multiple instances. Also no option for attendance records for adults? - I dislike that store credit/gift card balance is locked behind a higher subscription tier. This seems like a basic feature that should not be paywalled. - No way to mass edit activity information currently.

Pros: It is flexible in the option of weekly registrations and can be integrated with the teachers' roster.

Cons: It does not have CRM integrations or more complete profiles for tracking students or families. Additionally, orders processed by families must allow for late start in prorating and start date selection.

Pros: easy to use for providers. Helps with finding new customers

Cons: I would improve the calendar function, is not easy for parents who always ask providers the dates of classes.

Pros: Everyone at Sawyer was super helpful when I was first getting set up. Very easy to talk to, clear & concise communication. I couldn’t have opened up my studio classes without all of their help. The reports helped me tremendously when I was doing my taxes.

Cons: It is expensive for a business as small as mine. Some months it’s difficult for me to be able to cover the cost of the website plus my rent. I wish I could afford to pay for the Parties option. I think a lot more people would have been booking parties this whole time if they could have done it online. Just recently, after I create an activity, unless it’s brand new, I am unable to add more images to the activity when I try to edit it. It just uploads a solid black image

Pros: The reporting tools we have access to and how we are able to break down different information we look at monthly.

Cons: When creating a new class it is difficult to go back in and edit required information and make changes in general.

Pros: Great people to work with to get set up. Clean, easy to use interface on the client end. Fast responses when minor issues popped up. Reasonable price for the ease of mind of having a well-organized booking system.

Cons: Widget is very glitchy on phones and freezes while scrolling. It would be nice to be able to change Sawyer terms like "semester" to "quarter" or other terms that fit what I'm doing more appropriately. It would be nice to be able to separate and group classes for different customer groups more easily.

Pros: I love the flexibility in the scheduling.

Cons: I would like a more efficient way to see when we have waiting lists, would love if that were listed on student schedules and on class rosters. I also would love if when you click "upcoming", the first day of classes would pop up if we were not yet at that time block (example, when checking in May for September classes).

Pros: It is user friendly and the customer support is great.

Cons: I haven't experienced any cons so far. We do not use all the features.

Pros: Customer service is great. Most aspects of the portal are easy to use. I also love the fact that they know their clients.

Cons: It would be nice to have a way for parents to pay through their bank account so they and we are not charged a service fee. For a small business like ours and for our families, every little bit makes a difference.

Pros: Customer Support and help. They are always available to help and address our concerns and special requests in a manner I have not experienced elsewhere.

Cons: Although their software is extremely versatile and they continue to improve it, it does not offer me (a one-man operation) the precise, simple, user friendly, efficient flexibility. However, they have offered me several alternatives to customize they services to my individual needs.

Pros: It is so easy to use and I appreciate all the helpi hot yo set it up

Cons: Nothing at all. I have been in business 39 years and wish I had done this years ago

Pros: I like the way it looks and functions. It's super helpful for our small company to be able to centralize all of our customer info, rosters and class listings.

Cons: It's pretty pricey. I know that I would spend a lot in admin to pay someone to do all of the work that the platform does, though. I do hope that it doesn't get more expensive. We will consider building our own registration system into our website if the price continues to climb.

Pros: The interface has strengths, easy to use but plenty of idiotic limitations

Cons: After a month, they “informed” me yhey would be adding a $2 fee for every transaction for their R&D efforts. Which is absurd, prices already are so high and they charge a fortune for their service. Also, they marketed other similar businesses via email to MY customers for birthday and special events. Places customers had been to once, they got emails once they were back on Sawyers radar. Onboarding customers is terrible. Work for your customers. Plenty of glitches too. Sawyer is out for 1 business, and that is themselves. Not you.

Pros: We currently use Sawyer but are reconsidering our options given a massive issue.

Cons: We are a membership-based studio, and Sawyer allowed multiple members to continue renewing their memberships for MONTHS without flagging that their card on file could not be charged. It doesn't appear that Sawyer notified the members either. We only discovered this issue when we did an audit to see why we were missing funds. Now we have to have difficult calls with multiple members and attempt to collect back-owed membership fees going back months. Sawyer should notify a business and member IMMEDIATELY if a charge on a card doesn't go through. This is ridiculous.

Pros: The ability to set up events for automatic online registering and not having AR at the end of the summer, or at the end of a semester.

Cons: Inability to speak with someone, without buying some annual package. Why not offer technical "spot help" for a flat fee per instance? My IT guy can be reached almost 24/7 and he does alot of things over the phone or via remote connect to my laptop for $20 to $100 per whack.

Pros: It got me up and running fast. It is a really solid product.

Cons: I like the entire product; I do, however, wish they added a way to keep track of the acutallly content of class ( cirriculum ), and profile pics of students.

Pros: One of the things I really like about Sawyer is how it saves your previous submissions for Class Notes. I use Sawyer for review sessions and letting parents know what the class was about and often times, I reuse lesson plans, so Sawyer saving previous submissions is really useful.

Cons: One of the things I would change about Sawyer is that in the previous submissions, it changes the format and puts it in one big paragraph. I wished it kept the format of previous submissions, but it's really not that big of a deal.

Pros: Very easy to enroll parents and process payments.

Cons: Color on the widgets should be optional.