Campspot

Pros: I like the way the system is easy to learn and operate. It’s also easy for people booking online. They do seem to be working on new features all the time. The customer service has been amazing! They have been so helpful every time I can’t figure something out in my own!

Cons: I do wish they would add a feature list where you see all the options to enter number of adults, children and pets, all visible in a row. It would save a lot of asking later and people then being upset because there is a fee for pets. Also a drag and drop feature on the grid would be super helpful.

Pros: When it works, it's fine. Not outstanding, but fine. It'll get the job done for now but don't expect anything outstanding.

Cons: It has too many glitches that pop up every couple of months. If you contact support, they'll give you answers that you've already provided, stating that you've already done what they suggested in emails before their lame solution, answering emails, plus sending them four videos. They do not understand English very well. I've become increasingly frustrated with their low reading comprehension. I wouldn't recommend them. I'm switching to a more reliable software that has been around for far longer and has a better rating. The rating here is not trustworthy, given my experience dealing with them over the past two years. Their idea is "It's cool!", not what will work best for those who use it daily for their work.

Pros: Ease of integrations to other software. Onboarding help with Peter made a huge difference

Cons: Little difficult to learn the program - it's pretty robust and has a lot to it

Pros: Very user friendly, developed just for campgrounds unlike a lot of other systems, super support staff; it has been a lifesaver for us and my only regret is not joining sooner than we did!

Cons: Would like to be able to alter some features to support our cancellation policies with regard to weekly and monthly rentals; would like to be able to create our own reports.

Pros: The zip code finder and I honestly can’t think of anything else.

Cons: The speed and the way it recalculated the rates unasked. The inability to check out guests when they left was very inconvenient as you couldn’t re-rent the site. Every problem was blamed on internet history. Also lost the ability to even search for prior guest by the time we left.

Pros: Complete monitoring of every aspect of our RV park's interaction with guests.

Cons: I did not find the ability to Access payment information, including guest name, amount, unit #, dates and status of completion of payment, for each payment made, in csv format, for import into QuickBooks, within Campspot's program.

Pros: Easy to manage bookings and has great integrations and other features. Glad they have a training database and certification program

Cons: It takes a bit of learning and can be difficult to set up on your own without doing quite a bit of digging/learning. Customer service/support can also be lacking at times. Customers sometimes have difficulty understanding how to book by site instead of entering in their whole group at once when searching for dates

Pros: I have been very pleased with the communication from Campspot. There are emails letting us know what is coming, industry highlights, etc. Everyone was helpful when onboarding. All of the features are easy to use and support is always either already provided for a phone call away.

Cons: I do not like the monthly fee. When I onboarded there was no monthly fee and that was what was attractive. Now, however, there is a fee. Don't like!!

Pros: Widely used platform that is easy to use on both the user and administrative side. Simple interface that allows easy management and modification of reservations.

Cons: I wish it had a rating/review system where happy campers could share their experience for future campers to review.

Pros: We didn’t have the ability to take online reservations before using campspot. It has completely changed the total number of guests we have.

Cons: Nothing! Everything has been very seamless and Customer service is outstanding.

Pros: Many campers use campspot already and had a lot of accounting

Cons: Very hard to operate not user friendly every detail is difficult

Pros: We purchased a campground that was using index cards for reservations. 1 hour after implementing Campspot, we knew it was the best decision ever.

Cons: Fees for seasonal sites and if I have to help one of the campers that aren't comfortable with online reservations, I get charged when I have to manually enter in for them.

Pros: Easy to use and navigate. Some areas you have to go back and forth in between transactions...

Cons: Not enough space to send messages to in-house guests. Should be able to void an electric meter read posted to an account.

Pros: it's pretty easy to change dates or rates if necessary.

Cons: if we have to more the dates to the following year, you cannot do it. if it's a year out.

Pros: Campspot is very easy to learn. Very user friendly even for beginners.

Cons: I do not have anything that stands out at this time.

Pros: Campspot has many great features that help our campground out. From ease of online booking, to reservation management, add-ons (golf carts, packages, etc) campspot is overall a great system to use.

Cons: The software can sometimes be buggy when it comes to billing and invoicing but rarley does it require customer support from Campspot. Most of the times, we are able to quickly correct the issue.

Pros: How easy and friendly Campspot is to learn and use

Cons: Nothing I think it’s all great easy to use helpful tutural

Pros: Love how easy it is to use. Dynamic pricing, guest info, pre arrival and post arrival communication

Cons: No activity schedule for shuttles. Cancellation can be cumbersome

Pros: The ease of navigation, pulling precious guest information and simple to update guest information

Cons: The glitches of being kicked off and internal glitches of screens not working correctly

Pros: We love being able to see all reservations at once in the grid. We use the housekeeping feature and it has been great for availability for guests.

Cons: Refunding continues to be somewhat of an issue. We would like to have the choice to not have a refund go directly to house credit.

Pros: Allows me to know how many are coming to camp

Cons: nothing at this time that I can think of

Pros: Campspot provides a platform to effectively and efficiently manage our campground. It has truly been a 1-stop-shop for us. We can now provide customers with an easy, online booking experience, complete with pictures and descriptions of each site, pavilion, and amenity we have to offer. Administration is a breeze whether it's editing reservations or customer profiles, adding additional amenities or sites, uploading new site rates, or changing rules.

Cons: As with all software programs, updates are a must. However, I have had a bit of trouble with certain updates changing the program to the point that I needed to call support for assistance.

Pros: I made the decision to switch to Campspot after almost 20 years of using another reservation system. Campspot had a number of features that were not available nor integrated into the reservation system I currently used. I had excellent assistance during conversion and the database from my old system was easily brought into Campspot.

Cons: I think that the reservation cancellation process is confusing in terms of how to return money to customers.