Rating
4.6
89 reviews
Categories
2
Founded
2015
Employees
110
Funding
50K
Other
Campspot Software is the leading campground management and reservation system. Our cloud-based platform allows park operators to book more online reservations with ease in real-time. Revenue-driving and time-saving features such as dynamic pricing, housekeeping, contactless check-in, e-signature, integrated POS, recurring guest billing, flexible business rules, reservation grid optimization, automated reporting, site lock fee option, interactive map creation, custom gift cards, and more.
Ad spend / mo
$8K
230 paid keywords
Paid visits / mo
4,349
Organic keywords
184,426
Organic visits / mo
115,661
Authority
52
10,087 ref domains
Creatives run
100
as Northgate Resorts
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
Running 17 ads on LinkedIn as Campspot - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Campground, RV Park & Marina Reservation Software advertisers - the validated angles to copy. See the niche →
(89 reviews)
Poor. The above description pretty much sums up my dealing/non-dealing with Campspot. That was after calling the Wautauga Dam campground directly. Of course, no one answered there and their voicemail was full.
Pros: Pretty pictures with views of the water, pavement, trees, picnic tables, water faucet, campers, and motorhomes.
Cons: 2 different Campspot maps showing different availability. When I called I was transferred to a live person, only to get another recording.
Sally S. · Personal · Hospitality · January 30, 2026
Our campground has used Campsot for 5.5 years. Support was great for the first few years, and we were really happy with the software and customer service, but over the last 2 years especially it has declined completely, to almost zero support. It has been a shock for us and our staff, and quite nerve wracking not having assistance when needed. On average when we email the support line it is a 5-7 day response time and then if we get a response it is barely helpful, and the thread is dropped by the support team, with no proper answers or follow up. As a small business when we need support it is critical to our business as all our bookings flow through Campspot. We are beyond disappointed and shocked with the lack of customer service. The price of Campspot keeps going up but the value keeps going down. We don't need that much customer service as we are quite familiar with the software, so feel we don't ask for much so it is disappointing and unsettling.
Pros: Easy to use software for our campground (85 sites), online bookings relatively simple for guest use. Staff find it easy, simple learning curve.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Campground Management | 1 | 2 | Ad |
Domain confidence 95%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
Camping in Acadia National Park, ME: 10 Best Campgrounds in 2026
Explore Acadia’s Coastline and Natural Beauty. Book Your Campground Stay with Campspot. Browse and Book Campgrounds, Tent Sites, RV...
https://www.campspot.com
Camping in Mackinaw City, MI: 10 Best Campgrounds in 2026
Explore the Outdoors with Campspot's Easy and Convenient Booking Platform
https://www.campspot.com
Glacier National Park, MT: 10 Best Campgrounds in 2026 - Campspot
Explore Whitefish, Montana's Natural Beauty. Book Your Campground Stay with Campspot.
https://www.campspot.com
Camping in Watkins Glen State Park, NY: 10 Best Campgrounds
Explore the Outdoors with Campspot's Easy and Convenient Booking Platform
https://www.campspot.com
Camping in Yosemite National Park, CA: 10 Best Campgrounds
Explore the Outdoors with Campspot's Easy and Convenient Booking Platform
https://www.campspot.com
Cons: Customer service is terrible, 5-7 day response time, if we do get a response, it is not complete/helpful, and we have to draft same question/emails again. We have lost trust in Campspot that if we need help or assistance with any kind of set up, issues, it won't be there for us. The price goes up every year and the customer service (which we really need only a few times/year) has declined completely. We pay thousands/year for this software and the value is no longer there for us with this lack of support. We don't need support often, just with our seasonal set up, and this year especially we have been ghosted when we have reached out with some basic set up questions.
Becky P. · Campground Owner · Hospitality · January 28, 2026
I appreciate the great people that are always there willing to help! It makes it all worth while! Customer is top notch in my opinion.
Pros: I like the way the system is easy to learn and operate. It’s also easy for people booking online. They do seem to be working on new features all the time. The customer service has been amazing! They have been so helpful every time I can’t figure something out in my own!
Cons: I do wish they would add a feature list where you see all the options to enter number of adults, children and pets, all visible in a row. It would save a lot of asking later and people then being upset because there is a fee for pets. Also a drag and drop feature on the grid would be super helpful.
Mar E. · Manager · Hospitality · August 4, 2025
Not good. I don't recommend them at all. Far too many glitches, pass the buck onto you customer service.
Pros: When it works, it's fine. Not outstanding, but fine. It'll get the job done for now but don't expect anything outstanding.
Cons: It has too many glitches that pop up every couple of months. If you contact support, they'll give you answers that you've already provided, stating that you've already done what they suggested in emails before their lame solution, answering emails, plus sending them four videos. They do not understand English very well. I've become increasingly frustrated with their low reading comprehension. I wouldn't recommend them. I'm switching to a more reliable software that has been around for far longer and has a better rating. The rating here is not trustworthy, given my experience dealing with them over the past two years. Their idea is "It's cool!", not what will work best for those who use it daily for their work.
Anonymous User · Manager · Hospitality · July 13, 2025
Very good so far. I am a new campground and I am thrilled with the booking software and the ease of add ons.
Pros: Ease of integrations to other software. Onboarding help with Peter made a huge difference
Cons: Little difficult to learn the program - it's pretty robust and has a lot to it
Diane G. · Owner · Hospitality · March 7, 2025
It has been great; highly recommend to any campground/park, big or small
Pros: Very user friendly, developed just for campgrounds unlike a lot of other systems, super support staff; it has been a lifesaver for us and my only regret is not joining sooner than we did!
Cons: Would like to be able to alter some features to support our cancellation policies with regard to weekly and monthly rentals; would like to be able to create our own reports.
Christy H. · GM · Hospitality · March 3, 2025
Campspot started out fine with needed improvements etc. Then the improvements became more important than the actual maintenance on the program. The system slowed to the point we replaced all of our computers to no avail after support blamed our internet provider and history. We even had the internet provider come out and check our system which was fine. After we gave notice we were moving to another company they decided we really were having issues they needed to address. But it was too little to late (about a year).
Pros: The zip code finder and I honestly can’t think of anything else.
Cons: The speed and the way it recalculated the rates unasked. The inability to check out guests when they left was very inconvenient as you couldn’t re-rent the site. Every problem was blamed on internet history. Also lost the ability to even search for prior guest by the time we left.
Wendy B. · Manager · Recreational Facilities and Services · September 19, 2024
Very good. What wasn't provided, we were able to work out through combining multiple reports
Pros: Complete monitoring of every aspect of our RV park's interaction with guests.
Cons: I did not find the ability to Access payment information, including guest name, amount, unit #, dates and status of completion of payment, for each payment made, in csv format, for import into QuickBooks, within Campspot's program.
Timothy K. · Employee · Hospitality · August 27, 2024
I enjoy using CampSpot and it has made management of my Camp more seamless. I can easily view and adjust bookings or add new options/pricing
Pros: Easy to manage bookings and has great integrations and other features. Glad they have a training database and certification program
Cons: It takes a bit of learning and can be difficult to set up on your own without doing quite a bit of digging/learning. Customer service/support can also be lacking at times. Customers sometimes have difficulty understanding how to book by site instead of entering in their whole group at once when searching for dates
Natalie R. · Customer Service Specialist · Recreational Facilities and Services · June 27, 2024
Great! There are so many reservation software options out there and you can't make everyone happy but I have no plan to switch!
Pros: I have been very pleased with the communication from Campspot. There are emails letting us know what is coming, industry highlights, etc. Everyone was helpful when onboarding. All of the features are easy to use and support is always either already provided for a phone call away.
Cons: I do not like the monthly fee. When I onboarded there was no monthly fee and that was what was attractive. Now, however, there is a fee. Don't like!!
David B. · Owner · Recreational Facilities and Services · April 26, 2024
Campspot has significantly increased our revenue. We previously used a different camping reservation system and we've seen a 20x increase since switching to Campspot. It's been far more popular than we expected. The Campspot team has been excellent to work with. Very responsive, friendly and helpful. We couldn't be happier with them. They also seem to be constantly improving and adding more features. Working in the software industry, it's refreshing to see software built by people who have real industry experience and know what is needed.
Pros: Widely used platform that is easy to use on both the user and administrative side. Simple interface that allows easy management and modification of reservations.
Cons: I wish it had a rating/review system where happy campers could share their experience for future campers to review.
Curt R. · Vice President Board of Directors · Hospitality · April 24, 2024
A++++ I’m so glad I switched to campspot to manage my campground!
Pros: We didn’t have the ability to take online reservations before using campspot. It has completely changed the total number of guests we have.
Cons: Nothing! Everything has been very seamless and Customer service is outstanding.
Austin W. · Owner · Hospitality · April 18, 2024
Pros: Many campers use campspot already and had a lot of accounting
Cons: Very hard to operate not user friendly every detail is difficult
John G. · Admin · Computer & Network Security · April 16, 2024
Exceptional from onboarding to what I think may be a stupid question, they are always there to help.
Pros: We purchased a campground that was using index cards for reservations. 1 hour after implementing Campspot, we knew it was the best decision ever.
Cons: Fees for seasonal sites and if I have to help one of the campers that aren't comfortable with online reservations, I get charged when I have to manually enter in for them.
Jennetta E. · Owner · Hospitality · April 4, 2024
Customer service is outstanding...especially when the phones are answered in a timely manner!
Pros: Easy to use and navigate. Some areas you have to go back and forth in between transactions...
Cons: Not enough space to send messages to in-house guests. Should be able to void an electric meter read posted to an account.
Becky R. · General Manager · Hospitality · November 17, 2023
Camp spot is not hard to use. There is some things you can do.
Pros: it's pretty easy to change dates or rates if necessary.
Cons: if we have to more the dates to the following year, you cannot do it. if it's a year out.
Noreen M. · customer service supervisor · Hospitality · November 6, 2023
Pros: Campspot is very easy to learn. Very user friendly even for beginners.
Cons: I do not have anything that stands out at this time.
Marissa R. · Head Housekeeper · Recreational Facilities and Services · November 3, 2023
I use campspot on a daily basis at our campground. I use it to make and edit reservations, process transcractions in POS and reservation billing, and deal with add-ons.
Pros: Campspot has many great features that help our campground out. From ease of online booking, to reservation management, add-ons (golf carts, packages, etc) campspot is overall a great system to use.
Cons: The software can sometimes be buggy when it comes to billing and invoicing but rarley does it require customer support from Campspot. Most of the times, we are able to quickly correct the issue.
Hugh C. · Park Safety Staff · Hospitality · November 2, 2023
Happy easy to use even my students had no difficulty in learning it and booking
Pros: How easy and friendly Campspot is to learn and use
Cons: Nothing I think it’s all great easy to use helpful tutural
Christine S. · Office Manager · Hospitality · November 2, 2023
Pros: Love how easy it is to use. Dynamic pricing, guest info, pre arrival and post arrival communication
Cons: No activity schedule for shuttles. Cancellation can be cumbersome
Peter G. · Owner · Hospitality · November 2, 2023
Happy with the ease of booking and modifying. Easy to navigate and read.
Pros: The ease of navigation, pulling precious guest information and simple to update guest information
Cons: The glitches of being kicked off and internal glitches of screens not working correctly
Angela M. · Office Assistant · Recreational Facilities and Services · November 2, 2023
Overall we're happy! Once we were trained fully we were happy with the overall functionality of the program. It is easy for us to use and easy for our customers to use.
Pros: We love being able to see all reservations at once in the grid. We use the housekeeping feature and it has been great for availability for guests.
Cons: Refunding continues to be somewhat of an issue. We would like to have the choice to not have a refund go directly to house credit.
Lela F. · Owner · Hospitality · October 30, 2023
I am pleased with your system. It is easy to learn and to teach to others
Pros: Allows me to know how many are coming to camp
Cons: nothing at this time that I can think of
Veronica F. · commissioner · Non-Profit Organization Management · October 30, 2023
Pros: Campspot provides a platform to effectively and efficiently manage our campground. It has truly been a 1-stop-shop for us. We can now provide customers with an easy, online booking experience, complete with pictures and descriptions of each site, pavilion, and amenity we have to offer. Administration is a breeze whether it's editing reservations or customer profiles, adding additional amenities or sites, uploading new site rates, or changing rules.
Cons: As with all software programs, updates are a must. However, I have had a bit of trouble with certain updates changing the program to the point that I needed to call support for assistance.
Sara P. · Administrator · Government Administration · October 30, 2023
My experience with Campspot has been excellent. Overall, the software is easy to use, and their customer support is second to none.
Pros: I made the decision to switch to Campspot after almost 20 years of using another reservation system. Campspot had a number of features that were not available nor integrated into the reservation system I currently used. I had excellent assistance during conversion and the database from my old system was easily brought into Campspot.
Cons: I think that the reservation cancellation process is confusing in terms of how to return money to customers.
Gregory P. · Owner/Manager · Recreational Facilities and Services · October 25, 2023
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