CampLife

Pros: The product is very user friendly. Camplife provides several options as far as ways to get around the site. You have a grid option or a map view.

Cons: I don't think I would change anything. Camplife has everything we need to get the daily, weekly, monthly and seasonal tasks completed with ease.

Pros: We needed more customizable features, which is why we went with CampLife. It feels like every month it becomes easier to create custom rules, and custom rules using new criteria, because developers are continuing to refine the system and come up with more options. When the pandemic hit and everything needed to be changed, they were on it, offering features I hadn't even thought of in order to help us all out. But really, the customer service is where it's at. They are always warm and friendly, and they complete fix it tickets really quickly.

Cons: I wish the system could interface with Square POS, but they do have a store option; we're a large campground with 2 stores, a cafe, and an events team, and it would be nice if Camplife could interface with other platforms. For example, we use Square and Fareharbor, and I'd rather pay those fees to Camplife so we could work from one system that allows our guests to charge things to their site (meals and cafe, admission to events). Also, we need a few customized rules that involve equipment types, which you can't yet do on Camplife--hopefully soon though, I think they're workign on it. Oh, and it would be great to be able to embded images on different aspects of the cofirmation emails or on the directions to the sites; I asked about this around 9 months ago but I don't know if it will become an option.

Pros: Ease of use is the most important thing especially when you are training new people.

Cons: So far I haven't found anything I don't like. When I run into an issue the help desk is quickly on it to accommodate what I need.

Pros: The availability and quality of the customer support team

Cons: The timing of the automatic update schedule

Pros: I like the amount of reports that I have access to. I like that [SENSITIVE CONTENT HIDDEN] has been so helpful is steering in the right direction and patient with me.

Cons: Credits are not the easier to transfer from one invoice to another.

Pros: I, like our staff, are able to reserve campsites, cabins, golf carts, and pontoon boats from any location in the park. It works for me and I am very needy at 74 years old. Forgot to mention accept payment too. All the rates, which are different for each venue are easily programmed. In my case, Camplife support knows that I am needy and assists me for the final pricing. Customer support is superior. Our park is 1,300 acres requires massive maintenance and support. It is superior to be able to speak with a human that is knowledgeable with Austin Lake RV Park and Cabins. On line reservations are there too. I am appreciative of the customer accounting that goes to the guest upon reservation and the pre notification of up coming reservations and the follow up after departure.

Cons: I use the positive and any "least" is mitigated to not be a" least" with customer support directly.

Pros: Being able to see the grid and know what sites were booked or open. The ease of making the reservation and the immediate email that goes out to the guest is great. Easy to train others on the system. Easy for our guests to make the reservations online is a bonus! The mobile check-in and the text messaging were an awesome addition! We have had so many of our guests love these features. Wish there was a different kind a message to be sent to our parks when they use the mobile check in that lets the park know they have checked in.

Cons: I am still finding things that I wish the system could do, but it doesn't seem to be a road block. When something comes up that I am unsure if the system can or cannot do, I send an email to support and they let me know if it can be done. They will ALWAYS speak with someone else (usually the Rules Team) to see if it can be done if they are not sure. 9 times out of 10, they have bee able to accommodate any changes I have asked for. So this is a difficult question to answer because if I haven't liked something, they always found a way to make it work for me.

Pros: It is an easy enough program to learn, very reliable and makes managing a campground effortless. It is easily customizable to the needs and specifications of your property. They are constantly upgrading the program with new functions to better help you manage your business. I cannot stress enough the AMAZING customer service. The staff are so friendly, prompt and they are able to adequately answer any questions you may have.

Cons: We started right off the bat with this program so there were things we had to figure out how to operate. Any single time we have had a question, the customer service team has helped us.

Pros: Uptime (little to no downtime); cloud based, means I can assist staff and guests from most anywhere. CampLife support (chat, email, phone) are outstanding, cheerful, helpful and quick to respond. We attribute significant revenue gains to Camplife....even in this COVID year.

Cons: Availability inquiry for guests doesn't show that sites ARE available IF they are willing to move during their stay.

Pros: What I like most about this software is that it is super easy to use. There is a grid and map page to check people in. You can quickly make reservations and change them if needed. You can view the people checked in, in a few different ways (by date, listed by name, by park map). You can also easily do invoices and take payments right through the program.

Cons: There is not much that I don't like about this. I can't really think of anything negative to say.

Pros: They are always advancing and listening to their customers, very user friendly!

Cons: There are a lot of report so it can be difficult to find the ones you want. But once you do you just mark it as a favorite so you don't have to find it in the future.