CharmHealth

Pros: Charged per note rather than monthly. Able to customize the appointment note, store documents to send to patients.

Cons: Electronic controlled substance prescribing did not renew properly. Support completely ineffective. I have spend the past 3 months calling, emailing, chatting w/ AI- hours of communication to get this resolved. Mistake after mistake from Charm's engineers resulted in over 3 months of severe disruption to my practice. Ignoring requests, not emailing or calling back when I was told they would and still no appropriate response to the 3 months of disrupted service. No accountability, responsibility.

Pros: All the integrations within the EHR that are available to help streamline workflow. Ease of use and setup.

Cons: It seems that patients cannot view their whole patient summary, only part of it. If patient is uploading documents, should be able to do without hitting ok to share.

Pros: Easy to use and customize, love the integration with FullScript. In theory, I also love the integration with Quest labs.

Cons: Having trouble with Quest integration that no one can help me troubleshoot, the telemed provider is expensive and not reliable (connection is never stable).

Pros: I used to like the product a lot more than recently. Liked the online scheduling until they had issues with their capcha constantly causing problems for patients attempting to book so they now call the office which is exactly opposite of what we want out of online scheduling.

Cons: Customer support is terrible. Based out of India and takes more than 3 days to get help. Then the responses are mildly helpful at best and do nothing to actively fix your issues. Even when speaking with a supervisor about my login issues recently they showed zero concern about how it affected my practice and didn't seem to want me as a client at all.

Pros: price is great compared to other EMRs but you get what you pay for..

Cons: Customer service is practically non existent. IF you need them and call they 10/10 times can't help and will tell you to email support which takes 24-48 hrs for a response. I have been locked out without access and noone could fix for several days.

Pros: Fully customizable templates for evaluations and therapy. It does have a ton of analytics which was nice.

Cons: Not streamlined at all as far as client flow goes, not created for therapists, the documents had odd subsections that you could not change. All of the options in settings for the EMR were heavily MD/PCP focused, not SLP.

Pros: user friendly and multiple features with transparent pricing. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. Easy setup and plenty of how to videos available on YouTube.

Cons: Support could be a tad friendlier and engaging

Pros: For reference, I am a solo practitioner - so I do everything myself. I know how to set up a hyper efficient clinic and I know clinical workflows from both the physician and admin ends. I am also a full-stack web developer, so I know code and I know tech. I have done deep dive evaluations of most of the EHR's designed for small practices and functional medicine. Overall, Charm is one of the most flexible and customizable EHR's out there, and for a tiny fraction of the price, and it is the one I have used for 10 years. I was an early adopter (I think I signed on in their first few years). I have watched the platform grow and improve (though some parts have gotten worse). If you are willing to put in the time to customize your experiene you can do a lot with templates and questionnaires.

Cons: $8d

Pros: As far as EMRs go, as a solo provider this is a good option. It's affordable and fairly easy to get up and going. It's pretty bare bones, but I've liked it FAR more than Simple Practice, which I found to be so clunky I've switched to Charm.

Cons: The customer service!! You can only contact support via email, and it takes at least a week for any reply. They are NEVER proactive and if you don't know to ask every single minute detail in advance, it won't get done. It's been infuriating and after four months seeing patients, I still haven't been able to bill insurance, all because of Charm!! It has been AGONIZING every step of the way.

Pros: I like the appointment reminders feature and the integration ease for websites to enable self-booking for patients.

Cons: No ability to line graph GAD-7 or PHQ-9, which is obnoxious.

Pros: For the most part, Charm is user-friendly and easy to navigate. They have lots of settings to help customize your setup, and it has worked well for both the providers and administrators in our practice.

Cons: Messages are not searchable, so old messages among members get easily lost. The invoices tab in the billing page should allow more space for billing-related notes for each patient.

Pros: Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams. We've had an excellent experience with claims and reimbursement working with their billers, RCM.

Cons: Charm occasionally has small bugs, and the specific team assigned to resolve can sometimes take a while to respond to the inquiry. If their investigation doesn't find any issue, there isn't much follow up-- I wish that they would schedule a virtual screenshare to see the issue happen in real time and help resolve user issue.

Pros: They customer service and IT people are excellent. They take the time to listen, teach and resolve.

Cons: I feel like the analytics could be more robust and I have learned at Charmalot that it is being worked on.

Pros: How easy I can get billing done for the practice.

Cons: I can’t get timely answers from support. When I do get an answer, it doesn’t help.

Pros: Charm is user friendly and the support staff has been great.

Cons: Knowing how to access all aspects of Charm. As a new user, It wasn't easy to navigate where to go to get help.

Pros: I enjoy being able to have access to multiple facilities, and the ability to customize appointments, encounters, and pt portal/demographics. Charm is also very user friendly.

Cons: We are a high volume clinic, needing a more personalized scheduling system. Ex: Max patients scheduled at one time, staff break time block offs where no one can be booked, switching patients to each facility from their appointments page.

Pros: Free, good support, relatively user friendly, customizable

Cons: There is nothing specific I like least about CharmHealth

Pros: Charm is easy to use. The EHR supports clinic work flow.

Cons: We needed to customize reports and charm team was helpful

Pros: Access to analytics and metrics promotes realtime awareness

Cons: Print size is too small where the catogorized menus are

Pros: I liked the calendar. It made finding patients and daily appointments easy. I also enjoyed that you could filter it by location or provider to get the most use out of it.

Cons: I disliked that it did not integrate easily with some of the products that we used and we had to upload somethings by hand.

Pros: It is easy for my collaborating MD to sign my charts. Ability to have multiple locations.

Cons: The customer service sucks! It takes them forever to address tickets. The erx and EPCS set up has taken more than 4 months for me. I trialed another EHR and I was set to go in a week. They seem pretty nonchalant about ehr issues.

Pros: The options to customize it to your liking is flexible.

Cons: Untrustworthy with taking money from you account.

Pros: CharmHealth was very easy to set up and get started in terms of cost and customization. You can change things as you go and add on features the need arises. You don't need to pay for things you don't need. Customer service is easy to reach and responsive. Calendar and payment are built in, so you don't need different contracts/payments or programs to set up with and interface.

Cons: I wish the note was more customizable and labs autopopulated. I would love to use dot phrases because they are much faster than setting up then clicking through to get the right template. I wish I could design tables/flowsheets (ie to compare DXA over the years) that I could pull into the note.