PracticeSuite

Pros: I like how it gives you options for your medical bills, easy to find records. The help team are so helpful and very pleasant.

Cons: I don’t like how it is using AI, I know that this is the new thing and the way forward but I just don’t think it’s all there with PracticeSuite.

Pros: The communication from PracticeSuite. They answer questions quickly and work hard to fix any issue that comes up.

Cons: It can be very complex when working in billing.

Pros: We love the reports in Practice Suite as well as the user friendly platform. We are able to upload paper eobs to payments and working rejections and denials are easy too.

Cons: It would probably be the EHR because so many providers like other ehrs and they get connected to Practice Suite for the billing side. I also wish there was a way to attach medical records to a claim for worker's comp. We use another PM system that allows us to attach medical records and send electronically. It's a very nice feature.

Pros: many features and ease of use attracted us to this prodcut

Cons: After a couple years, they start to nickle and dime you. they will change up the contract. Every encounter over 450, they will charge you EXTRA for each encounter. This will drive up your cost massively. They will do this without even a phone call to discuss. You will see your cost double, triple. When you call for help, they ignore. Now we will have to spend money and time to move away. Extremely unethical

Pros: It was fairly easy to use and the tech support people were very nice.

Cons: Pricing and their billing practices in general. FYI-The prices this website shows are less than half of what they really charge. Completely disorganized billing practices. They can't keep track, constantly double billing and charging for accounts that had been closed for months. I had my credit card on file with them, and they wouldn't charge it for six months and then would charge it all at once. They sent several invoices per month, some with a random client or two on it or a set-up fee (large fees for this BTW, like 2K for EHR) for a client from six months ago, which might be on more than one invoice, etc., nearly always wrong. The software itself has some snags, especially if you ever make a mistake. For example, if you put in an amount applied to deductible by mistake, you can't delete or change that. You have to contact support. The reports are bad, although there are hundreds of them, and if you request a change, it could take 6 months to be implemented.

Pros: Nothing! Navigation is difficult. A lot of previous information regarding suburbs, States, is missing. Finding existing patients is not easy. Entering patient information is complicated.

Cons: Most things. Entering patient info. Billing the various options, Medicare. Health Funds. Not possible to scan documents directly to a file. General day to day use is too complicated. Previous Smartsoft was very user friendly.

Pros: The efficiency of sending patient statements, checking eligibility, easy way to process payment. There are some many functions.

Cons: There are some cross over issues with insurance duplicating when changed in Elation. Some people get frustrated if they can make one large payment, and have to give credit card information more than once when paying multiple accts. Some of the graphics aren't as users friendly in the beginning until your get it all down.

Pros: Right from the beginning the practicsuite stood out with its interface ease to use and layout. Customer service and onboarding has been amazing experience. Highly recommend

Cons: Sometime too many steps for each thing but I understand this also gives more options in the long run to do things.

Pros: The software is very easy to use and train on. They have a great self service help center that will walk you through most things.

Cons: It’s difficult to customize patient reminders, when they go out and patient forms.

Pros: not much to say about it at this time.

Cons: Does not do as promised. We are a medical billing company and continue to have issues.

Pros: This product is visually appealing and the functionality is outstanding. It is easy to use and navigate. The support is excellent as well.

Cons: Reporting is customizable but can be made easier. There could be easier connection from the reporting directly linked to individual patient charts/records.

Pros: User friendly - coming from the dental world to the medical world -

Cons: Nothing with the software - just trying to figure out medical all together

Pros: What I liked most about this software was the ease of use and how it integrated everything into one system.

Cons: The cost is a bit much when there are companies that offer it for free.

Pros: This is very cost effective for a small business starting out. You can use it strictly for billing and scheduling only, which is what we needed to start with.

Cons: Not super easy to figure out on your own. Training is super important and kind of hard to find. You have to have the information perfectly entered to avoid problems such as the 4-digit addition on ZIP codes.

Pros: Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.

Cons: Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read. Some of the reports could be better.

Pros: Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful. Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs.

Cons: $79

Pros: The customer service at Practice Suite is amazing. If you have any issues, support is able to help you immediately. The updates are done during the weekend or late hours which is great.

Cons: I don't have any complaints about this software. Anytime I have run into something I am not familiar with I am able to call or put in a ticket and my concerns are handled very quickly. I have worked with an agent on specific questions which is nice to have the same support person and gain a business relationship.

Pros: Ease of use and accessibility to information and staff

Cons: None

Pros: Ease of use, ease in training others to use the system.

Cons: Nothing really

Pros: Great customer service very helpful with the setup and very user friendly. Cost effective.

Cons: None

Pros: They are working daily at improving and updating the functionality and making it even easier to use. The constant staff support is a huge plus.