HARMONY Medical

Pros: Harmony is very user friendly! It is very explanatory when learning the system and is simple to navigate if you manage to get lost. I never have any issues with entering information about patients to their charts and can always fine what I'm looking for with ease!

Cons: The only downfall is not having a payment portal attached to the main system.

Pros: Seems to work well from a provider's perspective

Cons: I can't change my schedule (which may be a clinic limitation, not a software limitation), sometimes it quits randomly

Pros: Easy to use. Easy to move stuff at times.

Cons: Alot of duplicate stuff. It would hang up a lot.

Pros: I like that it can be accessed through a browser and that the e-scribing is efficient and easy to track.

Cons: I don't have many issues with how I use it. I am not a provider so I don't have templates or documentation.

Pros: The site is easy to use and is simple to navigate

Cons: It can glitch sometimes and sometimes will take time to reload

Pros: The team at Harmony are kind, and helpful individuals who work closely together and can be reached easily when needed. Each individual has their own specialties. The same team who helps prepare & implement the new EMR are the same who come in to train, and the same you communicate with moving forward.

Cons: Providers have found the entry of clinical documentation to be extensive and confusing. Training new providers takes more time than expected. There are features that we wish to use but are not able to without additional purchase. The development team is continuously working to better the the software. I hope in the future the clinical (Azalea) and the PM sides of the EMR come together more so we the financial/ledger data can be shared on both sides.

Pros: The best part of Harmony is the customer service that comes along with it. From the sales team, to the install and the continued support, everyone has been amazing. They are extremely responsive to questions, regardless of how many times I ask. They have been able to customize all of the features we have requested and have been able to walk us through the process to change from a third-party billing company to in-housing our own billing. They tailored each training to fit the individual needs of the trainee and have demonstrated extreme patience in dealing with our staff who are not computer savvy.

Cons: Because we were changing from a third-party billing company to utilizing the Harmony system for billing, we did have to make changes which slowed payments. This is something anyone who is changing services should be prepared for.

Pros: Es un programa muy bueno pues la eficacia que tiene para la facturación y la rapidez es asombrosa no solo por el software si no también porque el soporte técnico es rápido y eficiente y de verdad conocen el producto que ofrecen.

Cons: Seria mejor si tuviera mas funciones debido a que unas veces le faltan algunas que si implementan otros muy reconocidos softwares.

Pros: The ease of scheduling a patient, and following the patient throughout their visit.

Cons: Office staff says our 2 programs don't interact with each other. A change made in our EHR, should automatically populate in Harmony, but it doesn't.

Pros: Harmony allows us to bill effectively and efficiently. Their support members are knowledgeable and longterm employees whom not only know the product like the back of their hand, they are dedicated to assist to use it in a customized manner to each practice. The practice management system is easy to use and understand, as well as a tool we use to keep us all organized and on top of it all without the cumbersome time wasting alternatives.

Cons: The Patient porthole is not appropriate for mental health, so the constant workarounds re: such has been frustrating but definitely manageable and the Harmony team has encouraged us and works with us with any augmented system/policy/practice we have decided up best for our specifications.

Pros: I love that any information I need to look up is right at my fingertips. It is very user friendly.

Cons: I feel that some of the reports don't show exactly the information I need to see, but Harmony is great about helping find the correct report or customizing reports for what is needed.

Pros: The software is very easy to use and navigate.

Cons: The software is constantly asking for a verification code when logging on from different computers. It also takes awhile for some of the features to load.

Pros: Easy customizable software , excellent VERY prompt customer /tech service

Cons: The scheduling although easy to use if difficult to see

Pros: editing templates as compliance standards change has been a critical issue and something that is quickly and well accommodated for with this system. We have always been able to trouble-shoot and connect with Harmony staff to remedy issues quickly. We are impressed with the provider type diversity Harmony offers as it is equipped for a wide variety of provider types for if/when we chose to diversify our practice

Cons: The software is lacking some of the features present in the larger EHR networks--in this we feel that Harmony is always available to improve their system and their leadership team is always available, something we would not have with a larger EHR, in addition the cost is manageable whereas a larger system would be more expensive

Pros: Ease of use, customer service is excellent, response time to concerns is quick - within hours

Cons: lack of synchronicity between EHR and PM

Pros: Customization-- Whenever we needed a change to a template, a report, a modifier added, a location code added to identify a specific code from another location with the same code--no problem.

Cons: I truthfully can't identify one thing that I don't like. Whenever we have had a problem --Harmony has been more then willing to work with us to find a solution.

Pros: The software is easy to learn and use. Harmony was able to customize the software to our needs.

Cons: Not really a con, but it would be helpful if Harmony was able to interface with other EMR's.

Pros: LOVE this. honestly the less amount of customization needed when entering notes, the better and more detailed the notes are without even noticing it. work smarter, not harder!

Cons: nothing i did not like. i can change everything how i want

Pros: The user is very practical and very simple to use it for the first time. It does a lot more than appointments to keep patients 'capitals and enter the payment from the insurance paid for patients' responsibility. I did not take much time to get acquainted with the software and navigate through it

Cons: My wish is that the system certain record details such as when you enter payment it may give you the option of writing to all dates of the services of an insurance company, which is a taker rather than to enter one by one, while It is possible

Pros: The support staff is very accommodating and respond when called. Harmony tries to tailor software to suit your needs.

Cons: The cost of software rises every year. However, Harmony tries to work with you to keep costs down.

Pros: The Harmony Medical Practice Management system is efficient for scheduling and billing, and the support staff at Harmony are very helpful whenever questions arise. The SOAPware documentation system is easy to learn and is simplistic for our mental health outpatient practice.

Cons: The biggest issues are when the system goes down and is not available, but the Harmony support staff are always available and address these issues right away.

Pros: Very user friendly and easy to navigate through the appointment book, posting charges and payments, I love the alert program. Has benefited much with repeat customers who have been sent to collection.

Cons: Inability to post 2 payments in 1 transaction. Inability to block a provider's schedule a week at a time. Can only block a day at a time.