athenaOne

Pros: Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues. It’s the best option and value for the money with excellent security and 24/7 customer support.

Cons: That I didn’t discover it before wasting time using different appointment managing tools with little to no security regarding my information.

Pros: athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place.

Cons: The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times.

Pros: I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice. One of the standout features for me has been the automated billing. It's such a time-saver! I no longer have to stress over the small details or chase down payments. Everything is handled smoothly, and I can focus more on my patients instead of paperwork. Another highlight has been the claims management feature. It keeps everything organized and helps minimize any errors. I appreciate that I get regular updates, which gives me peace of mind.

Cons: I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful. Overall, while I appreciate the functionality of athenaOne, I just wish their customer service could keep up with the rest of the platform.

Pros: Highly customizable to your needs. The macros feature is create for routine tasks. The template creation is great.

Cons: Has great features but they are complex to implement (such as coding templates). It is also very structured and only one task can be completed at a time, which is time consuming.

Pros: I liked that Athena included everything you would need in the software. It was not the simple version, you were able to do everything from the same software.

Cons: I did not like how athena outsourced quite a bit. Billing was outsourced, so trying to get anything answered on that in was a nightmare.

Pros: I am able to schedule my appointments and talk to my doctor. It is very convenient and easily accessible.

Cons: A lot of times I’m am not able to see many options for appointments but when I called directly, I have more options.

Pros: I like that Athena is fairly easy to navigate. It has all medical records and appointments and a chat to speak with providers which is super helpful.

Cons: I feel like it is SUPER outdated. Seems like the whole app/website could use a revamp and I still don't like that there is no way for other providers to have access.

Pros: Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems.

Cons: There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful.

Pros: Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows.

Cons: Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey.

Pros: I like how athenaOne centralizes patient information and simplifies documentation, scheduling, and billing in one platform.

Cons: Some workflows feel overly complex and require too many clicks to complete simple tasks. The system can be slow at times.

Pros: Security, user interface, messaging, and customer support is very Helpful at times, but over all is a good EMR system.

Cons: Sometimes Athena does not Alert the provider when no pharmacy is available to send any prescriptions.

Pros: I like Athenaone because it allows me to have access to my doctor/patient information at all times. Its great

Cons: I use Athenaone for a few of my doctors, and most of them allow me to message them through the system, but others do not. i wish is was consistant.

Pros: There have been some updates to Athena that have made an already user friendly software that much more user friendly. Everything is in one place and I don’t have to search for anything.

Cons: The only con is that some of the exams that I do aren’t matched up to the codes depending on what I pick but it is an easy click to add what I need.

Pros: I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments, Messages, My Health and Test Results" make it very accessible even for people that have difficultly using/understanding technology, like my mom. Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages. Overall, I have not encounter any bugs or issues and it makes things like paying bills very easy. It's also convenient that test results and medical records(including shot record) is accessible in one system

Cons: One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary. However, there is an option in settings that allows you to enable, still it does feel a little tedious. Furthermore, the initial setup process at first was confusing, however, it was still manageable.

Pros: What I enjoy most about Athena is the ability to have my billing, schedule, and chart open so I can multitask and complete my day to day work.

Cons: What I least like about Athena is how it takes a while to open anything and, at times, it will freeze when trying to open the documents needed.

Pros: AthenaOne is very quick with posting test results and visit notes so that patients can review and consult with their provider about them.

Cons: I personally have not come across any issues to report negatively about. Which is good, as this strengthens the trust I have in the application.

Pros: AthenaOne offers strong clinical workflows and helpful automation for routine tasks. The integrated scheduling, charting, and billing features work together smoothly, which reduces administrative burden and keeps patient visits moving efficiently.

Cons: Some parts of the interface can feel cluttered, and certain tasks take more clicks than expected. Reporting tools are powerful but not always intuitive, so it can take time to learn how to generate the data you need. Also, it's expensive!

Pros: Ease of use is great with this doctor office Based company. I love that I can go back and read the doctor’s notes print any doctors excuses? I need and review my bills and pay them all from the same platform.

Cons: I love every single thing about Athena one it is great. Please don’t change anything. Keep it the same.

Pros: Athena does have all the bells and whistles for a private practice EMR. It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily.

Cons: If you have a problem you need to solve or you need help with any of the features Athena offers you have to create a case with the CSC. The CSC is not helpful, asking one question takes anywhere from 10-30 min to solve if it gets solved, a lot of the times they have to escalate it to the internal team and get back with you in 7-10 days. Also all of the CSC is hired over seas so their English is horrible and half the time you cant understand what they are saying.

Pros: The system has major performance issues every week. The start complains about functions that do not work properly.

Cons: There are too many buggs that require fixing. Every week my practice experience major slowness and functionalities that do not work.

Pros: Appointment scheduling and user interface is of the highest quality with this product. I appreciate the efficiency of improvements and how quick & easy it is for customers to utilize the online version of the appointment scheduling and the customer support that is offered is fantastic.

Cons: At times, the bugs and issues with website improvements can be rather cumbersome. At times, it did take quite a bit of time for the bugs and issues to be rectified.

Pros: The practice management software is fairly good. It is not as fancy or slick as a lot of other programs but this probably allows it to function more quickly over slower internet connections.

Cons: Horrible billing. Holding claims. Never following up on claims and then just stating that it's not their responsibility. They do not forward communications that the Medicare auditors and recovery agencies send to the Athena billing address in Maine. This is a recurring problem.

Pros: Convenience for customers, how the interface looks like, How fast can I find necessary information and so on

Cons: Nothing . Maybe because I didn’t use it as much as I need to find minuses but everything was really good