Hello Club

Pros: Quite easy to use to administer users and to make bookings. Quick to do the basics. The product is constantly improved and support is really friendly and helpful (not that I have needed it recently).

Cons: Some aspects are a bit obscure so as we are fairly infrequent users I make notes about these issues.

Pros: Member management, court bookings and event calendar all integrated makes it great. Reduces admin considerably by allowing members to self serve. Access control and lighting sytem integration is fantastic, work well for casual play when the facility office is closed by simply using a pin.

Cons: Minor usability issues with the kiosk for checking in to play.

Pros: The process is easy and implementation is easy.

Cons: Developing on an mobile friendly app is important.

Pros: Great cost effective system to manage our club training schedule, payment and attendance.

Cons: Native App would be great. We've had to help members set up using favourites. Reporting could be improved.

Pros: Admin hours went from 15/wk to about 3/week because of all the things it does automatically or very quickly.

Cons: We need a bit more finesse in the booking aspect because of the nature of our business

Pros: Its super user-friendly for both members & administrators! The support team were really helpful with setup / answering any questions. They are friendly & quick to respond.The switchover from our the Clubs old system to HelloClub was very easy to do & we had very little issues incurred by members of the club.The members find the booking & membership renewal is very simple, and the administrators find it easy to make amendments, set up events, keep track of everything etc.

Cons: Just that it was missing league functionality really but that gap is going to be plugged soon with the Friendly Manager merger so the Club is just waiting for that :-)

Pros: Access controls on mobile. Look and feel quite nice. Support very good

Cons: Access models and membership type overlaps are too complicated

Pros: My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.

Cons: We really required some kind of league management, but this will be rectified in your merger.

Pros: Hello Club has had a positive impact to how we run our club and made just about every aspect easier.

Cons: I feel reporting and statistic could be improved.

Pros: We use Hello Club mainly for managing our membership base. It is really friendly to use and easy to learn on the fly. The support is helpful when I can't work things out myself. Support also listens when I have suggestions on how to improve things and over the last few years, have made some changes due to our discussions.

Cons: Lots of function that we haven't used and are unlikely to use. Simplified versions best suit the Club.

Pros: HelloClub has played an integral role in managing the membership of our outdoor club. Two years in and we're still learning how best to implement all the features for what we need. We're so glad to have HelloClub! -- Silverthread Outdoor Club

Cons: We're having a tough time using the various email groups and getting accuracy in those lists. Also, it would be nice to see a history of the emails / newsletters sent out.

Pros: From a management perspective it assists the club management.The fact it is mobile friendly for members/administrators is a major plus.Overall with the web side it all works well and had no valid complaints except for the constant complaint highlighted below.

Cons: $7c

Pros: Ease of use, features are easy to find and format

Cons: restriction features such as removing and adding players. under certain booking types. new event replaces old event and no option to change old event before replacing.

Pros: Ease of use, efficiency and effectiveness

Cons: Student attendance counter for easier promotions

Pros: Membership management, payment management, and booking system

Cons: No, it was fine to integrate. This is nit picking because this box is making me write more than 40 characters , but the family membership is confusing for users. Eg family primary, family partner, family junior etc. We got people being too confused so scrapped it and manually loaded in family discounts. If there was a different way that users could make family groups without having to see it was a diff membership type (Other than senior monthly etc) that'd be helpful.

Pros: Very easy to get operational and simple to administer. Looks good, can be customised, and has significantly reduced club administration time

Cons: Would prefer easier ways to filter /group people on an ad hit basis rather than having ti create specific groups

Pros: Hello Club removed the majority of the frustrations that we had a managing membership as a company. It went from being and overwhelming administrative role to being something that looked after itself. Members can manage their own memberships and sign ups and it reduced administrative handling.

Cons: Some of their event functionality is still to come and we are looking forward to when it does. There are a couple of little functionality things that pop up but the team have been really responsive and often update based on feedback.

Pros: Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.

Cons: Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.

Pros: It works exactly how our club works and the support is fantastic.

Cons: The waitlist system for an event is not yet well developed.

Pros: It works easily for administrators and members alike. It's intuitive, we rarely get comments from members which I take to be a good sign because, if they had any complaints they would be raised very quickly!

Cons: We would like to be able to tweak the system in small ways e.g. to include family discounts on membership fees and to automatically calculate pro-rated membership fees for membership periods which are not one year.

Pros: Staff on hand to answer questions is very helpful.

Cons: Some features are updated but that affects other features in the process. Without consultation this can be a bit of a nuisance.

Pros: Taken away all the frustration and admin time we had keeping track of our 1000 plus members

Cons: There is nothing that we miss when making the switch to this software