Intergy

Pros: Ease of scheduling appointments and calendar

Cons: The check in and check out schedule view

Pros: How easy it is navigate patient's charts.

Cons: sometimes when updates happen, it runs a bit slower then usual.

Pros: user friendly didn't have a lot of steps to do

Cons: in radiology we didn't use the software as much as others no way to check patients in and out so that everyone logged in could see

Pros: All forms are detailed and easy to use. They are regularly updated following the basic requirement from vendors.

Cons: take many step to complete all section to be able to see them recorded

Pros: $8b

Cons: Implementation was one of the worst experiences. Our health center used a Greenway EHR system called Success EHS that Greenway discontinued and we were forced to the conversion of Intergy. Go-Live day was so bad that we ended up using paper chart notes for about 2 weeks. Most likely, a practice using Intergy will need a "super user" because some of the workflows are difficult to perform for the average user. You will need to come up with your own training plan for new employees. Although they have training videos, almost all of them are out of date. The billing process needs a major overhaul.

Pros: Interface for biller is cool easy to step a new practice

Cons: Sometime you face a little issue during the practice report pulling rest everything is working fine

Pros: I don't work in the application so I do not know. My role is infrastructure.

Cons: Performance. Our environment is large with almost 800 concurrent sessions and Greenway has been struggling for years to make this software perform. The docs are not happy.

Pros: The ability to be able to use this software for all aspects of medical practice. electronic medical records, scheduling, claims scrubbing, claims submission. You don't need any other software with this to run your practice smoothly. You can learn this hands on. I was able to use this with very little training. It is hands on learn as you go.

Cons: Sometimes you run into bugs and the program shuts down, however this could be a network issue and not software.

Pros: The software is fairly intuitive. It has a lot of features.

Cons: The canned reporting is severely limited. To make up for this Greenway sells an accompanying software called Practice Analytics. It has alot more canned reports plus the ability to develop your own reports. However it costs additional on top of Intergy, and the database only updates once a day overnight.

Pros: I used to like their customer support. I'm very unhappy with that now considering recent changes they have made. I have been at this practice for 26 years, and have stayed with them through all different entities. The recent changes they have made to their customer support has really compromised their company. Also, it seems like every time they get a good group of people to support your practice, they end up getting fired. I cannot stress how much their customer service has been compromised recently

Cons: I did not have many complaints about the software, it is definitely they customer support and service that has been severely compromised within the past 6 months.

Pros: I use intergy daily and I have never had any issues with it in the 6+ months of use. All is easy to navigate and there are no lags of any sort. The color scheme is pleasing to the eye as well.

Cons: None, I have yet to have any issues with this software.

Pros: User friendly, with excellent support from Greenway Staff. Intergy meets all of our Medical Practice needs with Patient Medical Records, Finances, Billing, , Reports for Management. The system templates can be modified to meet the AAP guidelines, and Insurance Hedis measures. We are very pleased with the Greenway Intergy Software System.

Cons: We have experienced difficulty with meagering charts. If we have an patient put into the system twice, it is tricky merging the two charts into one.

Pros: $8c

Cons: We encounter some issues regarding to set-up for our large multi-specialty practice with multiple sites and providers. We need the ability to have multiple costs centers for a provider but would have to purchase an additional provider user/license for this, which causes other issues. Fee schedule maintenance would be nice to have option to pull the allowable based upon POS.

Pros: The scheduler is very user friendly and easy to learn and use.

Cons: There are many features that have been difficult to learn and use. This system requires lots of clicking of boxes.

Pros: I like the way patient information screen is set up and insurance information and entry.

Cons: The ERA is very hard to read. They layout should resemble and insurance eob more. Posting exceptions can be very time consuming and is user friendly. I think the whole download procedure of era's is confusing. We should be able to pick and choose what we download and when. We should also be able to retrieve a pdf of a deleted payment if we need to and the system doesn't allow it. I find Intergy cumbersome to use with a lot repetitive steps. it is also very unforgiving. For example when doing a patient refund check. If for some reason that check has to be voided or was lost, there is no way to delete/ void the refund and issue another one or put the money back on the account. The work around is to enter a dummy payment and issue a new refund.

Pros: This product can be extremely powerful if you use it correctly. It has the ability to do so many things such as importing and exporting data, professional appearance in notes, etc. It can also be built to each individuals users. This product can definitely help you become paperless if that is the goal.

Cons: Searching for ICD 10 codes can be a little bit more complex.

Pros: there's nothing about this system that's liked

Cons: EVERYTHING! customer service, poor communication, don't feel valued, continuous system outages, oversold as "better than ehs" but it's NOT! ehs might have be an antiquated system, but it at least had esig capabilities

Pros: The ease of scheduling and changing schedule templates.

Cons: It was difficult at first, as I am sure with any new software, setting up the template for our providers. We had a difficult time with the EDI. Greenway always worked with us to correct any problems.

Pros: The customization for the software is intuitive when changes are needed to be made. The favorites for diagnosis for providers are a nice feature as that guides them to selecting good ICD-10 codes. Customization on the back end is easy to utilize as well. The GUI provides most of the information at a glance.

Cons: Reports are not easily exportable to an Excel Spreadsheet which is disappointing and why i ranked as n 8.

Pros: The capability of automatically applying patient payments.

Cons: Most everything has to be done manually, not many bells and whistles or claim scrubbing features.

Pros: I'm over several different areas from precert to refunds, and the departmens in between. Claim control and ERAs made working the denied claims more efficient.

Cons: The collection module for patient accounts. The information is displayed differently then the normal view. It takes time to adjust to the different areas of the box the information is located or even omitted.

Pros: This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none.

Cons: The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture