RENTALL

Pros: Very Bad Customer service. It takes 3 weeks to get a support request resolved. Lot of new bugs and no one seems to be fixing it.

Cons: Horrible support & Billing issues. Software quality dropped drastically within 2 years after moving they moved the support to lebanon

Pros: I signed up for Navotar and was moved to Rentall without notice.

Cons: Support is terrible. Monthly payment is via a foreign company and additional fees were charged by my bank. Outages caused missed reservations.

Pros: It's okay when it works and I have nothing more to say

Cons: issues all the time.... see issues below.

Pros: The things it's SUPPOSED to do. (Bit doesn't.)

Cons: HORRIBLE CUSTOMER SERVICE. AND SUPPORT.

Pros: This company Rentall bought out Navotar. We did not like the switch at all. Thankfully they let us continue to use Navotar until it became obsolete.

Cons: The added more steps and complicated the rental process with the new version. Our site was infected with porn and malware, we had numerous occasions were it was completely down for various reasons. We lost a lot of money at critical times using Rentall during those times as our business is 85% seasonal. Lots of the staff that was with Navotar left after they were bought out. It was very clear that some of the developers have never been on the other side of renting cars.

Pros: At first we liked the relatively affordable price, simplicity and functionality of the platform.

Cons: Despite the company's advertising claims, the platform is completely unsuitable for the scooter and motorcycle rental business. However, Rentall's managers assured us that they could customize the platform for our needs. We spent two years (!), but the customization was never completed. We wrote hundreds of documents and emails, talked to the company's management, and did our best, but in vain. In the end, we came to the conclusion that Rentall simply does not have competent specialists who understand how the rental business works.

Pros: I liked it's pricing and interface. In the demo, it looked like an easy-to-use, turnkey solution for our Tesla rental company.

Cons: However, after paying a 4-figure setup fee, customer support started responding in 3-5 days instead of hours. I would later find out that a few features, like bulk vehicle uploads, aren't even working. Customer support has told me several times now that they would send me a working Excel spreadsheet for it, but it has been over a week now with still no spreadsheet.

Pros: There was nothing I enjoyed about Rentall

Cons: unhelpful customer service, many details were left unclear of how to utilize program and no flexibility to customize anything to my reflect company image

Pros: Writing quotes is quick and easy. Easy to reference previous quotes and change them.

Cons: We are struggling with getting the online booking feature active. We have multiple changes we need to make that a phone call would help but we are forced to do ticket based corrections that with as busy as we are make it tough to finish the edits. Could use a better customer service department.

Pros: It's cheap but in this case, you get what you pay for

Cons: It's cheap, we worked with their support staff for over a year unsuccessfully.

Pros: El sistema parece funcional, pero el que no este funcional y tener que esperar mas de 2 meses sin que terminaran de implementarlo y corregirlo nos obligo a dejarlo.Al día de hoy 21-12-2022 no han retornado el monto cobrado.

Cons: Inseguro, cambiaron nuestras contraseñas sin autorización varias veces2 meses tratando de implementarlo, pero nunca funciono, se envían documentos con 30 o mas puntos que funcionaban mal y reparaban unos y empezaban otros.Atención al cliente lenta y poco amable.

Pros: >> Wide range of option >> User friendly

Cons: >> Outdated >> Worst customer service >> Not ideal for small scale business.

Pros: It is cloud based which I really liked.

Cons: I paid the ridiculous setup fee to try the system. I did not like the feel of it so I decided to cancel. They are still stealing my money on a monthly basis and will continue to do so for 90 days. This is very unethical.

Pros: The basis of the product is great. It has all the features you might want from this kind of software. If it wasn’t for the bugs and lack of customer support it could be great.

Cons: $8a

Pros: It is inexpensive and looks nice on the surface. Loaded with features but lotst do not work.

Cons: There are so many errors in the software it's hard to find where to start. The invoices don't calculate tax or the sub total properly, the payments section does not calculate the invoice totals properly, causing the agreement to stay on "pending payment" or cannot pay at all. The rental agreement does not populate the fields properly.

Pros: No one co operation same error coming again and again only they doing temporally solution hard to contact them

Cons: very bad wrong calculation we have to calculate manually and keep the record otherwise we cannot run the business

Pros: Dashboard, Vehicle status, Customer information, and agreement.

Cons: About reports some are not friendly to use

Pros: This software is making reservations much more easy.

Cons: We drop the cars off (resorts, hotels, etc.). It is not possible to fill in the location.

Pros: Ease of use, price is fairly reasonable, all facilities work perfectly, customer friendly staff.

Cons: New Development is perfect but too many bugs

Pros: It has potential but some things still need to be smoothed out. This is mainly with the Rentall Software that is still in a Beta, but they don't tell you that.

Cons: After finding the software was very buggy in Safari I tried it in Chrome and it still had some issues. Setting rates is very clunky, especially when getting into Holiday rate. When asked for a refund a few days later due to the software not working, they denied it. Then, after making sure they knew I wanted to cancel, with [SENSITIVE CONTENT] personally saying he'll take care of it, my credit card was charged again 5 days later and still no notification of my account being closed.

Pros: I really didn't get much time to use the software because it took so long to get everything set up

Cons: Most of the customer service folks were kind once I finally got ahold of them, but I wouldn't say they were helpful in most cases.

Pros: The interface is easy to navigate. I can teach anyone to use the platform.

Cons: At times, the software is not responsive.

Pros: It’s simple and easy. Dashboard is vibrant.

Cons: It takes 6-10 seconds after click to change page. Tax amount is not accurate. Could be faster.