Housecall Pro

Pros: I started using Housecall Pro because I wanted online scheduling. This was a very important feature that worked effectively.

Cons: It has many features that are useful. It’s a full contact management software program with invoicing, scheduling and tracking clients.

Pros: Decently priced and you get a lot of options for what you pay! Customer service is spot on! Never had to wait more than a few mins. Very few system issues or failure due to bugs and coding issues! Easy to schedule clients and get invoice and payments done! The time it takes to process payments is so important for me as a small brand they offer same day payment transfers. Offers multiple different security features for log in and more!

Cons: How much you pay additionally for extra functionality for like price books, crm software, camera usage for photos of job sites.

Pros: Customer support is really good. We had good training and I could always get a response if I had any questions. Being able to schedule and take payments all in one place is a huge asset for me as I don't have time to juggle multiple softwares in the field.

Cons: Housecall Pro is a little more expensive then some of the other softwares to get into. I used them with a different company, but have used another software for my own business. I like Housecall Pro more, it's just not quote in the budget right now.

Pros: Housecall pro is very simple to use. Not much training is needed when you want to teach someone how to use the system. Easy scheduling, quick to access customer data base and reports are easy to pull.

Cons: The reporting features are not the greatest.It is very easy to pull reports however getting the data you actually want can be a task. You have to export excel files and do a lot of sorting and filtering to really get the data you want.

Pros: I liked how we can send customers messages. And how we can charge customers the deposit and payments through the invoicing option

Cons: Their prices are a little bit to high compared to other softwares and they charge for every extra thing on top of that

Pros: The interface was very user-friendly. It had a lot of the features we originally wanted and was easy to use.

Cons: Not customizable enough for our business. Customer service got worse and worse. They began to take away or charge more for the features we were used to having.

Pros: The interface is easy to use, allowing service providers to manage schedules and customer info efficiently.

Cons: Some users mention that the pricing can be a bit high for smaller businesses, though the value may justify the cost.

Pros: Housecall Pro is consistent when it comes to reaching out to you for purchasing the latest product, however they are non reachable when you have an issue

Cons: I was promised a $100 Gift card for attending a Zoom call and not only held up my end but purchased a plan for the second time. I have yet to receive a gift card and I have been told by every department someone will reach out to me this week - That was 2 months ago!

Pros: We love using HCP in our office it has streamlined so many processes for us. We use it for billing, scheduling and vehicle tracking as well as customer tracking. Their customer service is great and timely as well as being a good value for the cost.

Cons: Sometimes they implement new features without notice so there is a learning curve sometimes in finding where they moved buttons

Pros: Hard to say, it was not very friendly to me... I had a hard time adapting to the system. I just did not like it

Cons: My setting up. the program offered at the time limited options and it was not a quick set up and go.

Pros: Easy access to customer profiles, ability to run reports on multiple jobs, ability to use bulk messaging to customers.

Cons: Can be limited on creating your own reports, doesn’t automatically calculate commissions which would be an extra feature that would be nice to have.

Pros: I really enjoyed the all in one approach of this software. I was able to manage scheduling, payments and other features very easily.

Cons: I would love to have the ability to customize some of the templates available in the software. Also, the speed of the software is very hit or miss.

Pros: Simple scheduling options for team dispatch, invoice records and invoice quickbooks merging, great for capturing home data about clients

Cons: You cannot have custom schedules for individual staff based on their own availability. Cannot have holiday or

Pros: ’ve been a user for well over five years, and when I first started out with a smaller team and mostly residential clients, Housecall Pro worked very well. It’s easy to learn, the interface is user-friendly, and the CRM and invoicing tools are intuitive. I also appreciate the seamless integration between mobile and desktop versions, which helped streamline operations early on.

Cons: The rollout of new features often seems rushed and poorly tested. Critical, established features break with no warning, and the support team (which is only available via web chat) often isn’t aware of the changes, let alone trained to help resolve them. Support frequently changes hands mid-conversation, making it difficult to resolve more complicated issues. There’s no real phone-based support—only an answering service that redirects you back to chat. The most frustrating trend has been the introduction of new “features” that essentially repackage previously included functionality, which now require additional fees. These business practices have made it difficult to trust the platform as a long-term partner.

Pros: Seeing unpaid invoices outlined in red. Easy scheduling. Loved the private notes section.

Cons: Unable to drag calls on the schedule shorter without rescheduling the call.

Pros: It is customized to the service industries. The app is great.

Cons: The cost is high and all reviews say that support is not helpful after signing up.

Pros: It is easy to build estimates, communicate with full transparency with the team and customer

Cons: I don't really have any complaints with this software

Pros: Ease of use for management as well as technicians

Cons: Easy to function on a mobile device and not lose any features.

Pros: The ease of use and options and endless new items!

Cons: I love it all! There’s really no cons to the program!

Pros: Its focus on service and it communicating with cuatomers thru sms

Cons: Its lack of managment outside service calls and its lack of growth and api intergrations.

Pros: Clocking into jobs and keeping track of hours has never been easier!

Cons: There are occasional bugs while pausing time at a lot

Pros: Housecall pro was very user friendly and had many convenient features.

Cons: Didn’t always sync properly with Quickbooks.

Pros: I like how easy it is to get customer service rep.

Cons: I don't like that I cannot make changes.