Chronicle

Pros: Remote access to our cemetery information has been a dream come true for me. As a volunteer committee, we can now communicate easily about gravesite locations, purchases, and rights of burial. The database and map location can be updated simultaneously and immediately. We are able to send screenshots - with notations - to the mortuary or to the monument company. Or to the family members themselves. This has been a huge benefit to all parties involved.

Cons: The Report function is one I find frustrating to use. I have to uncheck so many categories to get just what we need. And it's not as intuitive to use as I would like.

Pros: I particularly like the mapping and GIS functionality. We tried to create a Cemetery management system in the past using ESRI software. But when I found Chronicle, I realized that its software as a service approach would mean it would be relatively easy to deploy and easy to use. I was also impressed with how Chronicle facilitated the drone coverage of our cemetery and carefully put together the data set.

Cons: Probably the response time over the internet. However this has not been a significant problem. That being said, if Chronicle could improve the response time that would be a good thing.

Pros: Customer support is excellent. They are always able to help me with any issues I may have. They usually offer different options to fix my issue.

Cons: Sometimes there’s a lag in responses due to location differences. But it’s not really that big of a deal.

Pros: I felt that Chronicle offered all of the elements needed to effectively manage our cemetery records and operations plus so much more. We have barely scratched the surface of the platform's capabilities but we hope to make full use of all it's features in the future. It has proven to be an invaluable tool for us and our customers who can now explore and appreciate our beautiful space like never before.

Cons: Honestly I can't say there's anything not to like. There are occasional issues with adapting to the platform from our legacy processes but certainly nothing that is insurmountable or without a simple workaround. We may be in a slightly different position to many cemeteries in that we have only been operating for 25 years and have a considerable amount of development still to take place but Chronicle's team has, and continues, to support us every step of the way.

Pros: Intuitive mapping tools: The visual plot mapping feature is easy to use and provides clear, interactive layouts of cemetery grounds. Centralized records: Digital recordkeeping makes it easy to access and update burial information, reducing errors and lost data. Search functionality: Quickly locate plot records, deceased individuals, or vacant spaces with simple search tools.

Cons: Initial setup: Migrating older records can take time and may require support, especially for cemeteries with decades of handwritten data

Pros: Chronicle has been amazing! Switching to Chronicle has made our customer/cemetery experiences so much better. It is easier for families to find their loved ones.

Cons: We have had a huge increase in families wanting to bury urns with previous deceased family members. This causes a change in the mapping process that can only be changed by Chronicle. Chronicle has been very helpful and timely with these change requests.

Pros: Specifically designed for cemetery management, it has the ability to continually evolve according to industry needs, ideas and expectations. I really like that it is very comprehensive and able to accommodate all documentation and management requirements. Importantly, Chronicle promotes community engagement, allowing record searches, genealogy studies and location of interment sites. Records are no longer locked away with access only available to cemetery staff.

Cons: I would like it to be a bit faster. Sometimes the internet seems slow making it difficult to move from page to page.

Pros: Readily available location of gravesites

Cons: The search button is often slow to load.

Pros: The ease of searching via multiple reference points for plots or persons.

Cons: The inability to register Niche wall plots - But this has also now been addressed

Pros: Relatively user-friendly, good communication

Cons: There was some incorrect information on our maps in the beginning, but it was rectified.

Pros: Simplicity of use and service in initial setup was amazing

Cons: Connecting with the server seems to be slow to edit Need to be able to enter only year for birth and death dates

Pros: They make everything easy , from start up to finish. Communicate well with their customers too

Cons: Nothing . It’s is on good with great service and ideas . Nothing negative to say

Pros: The Chronicle team is willing to work with our cemetery to structure the data and map to our needs. They have delivered on everything they promised.

Cons: They are rolling out updates on the fly so it isn't quite mature yet, but the product keeps getting better.

Pros: The ability to map and locate plots, and to store key records. Also the fact that photos and stories can be added to interments for public view.

Cons: Graphics are a little week on the public page.

Pros: The aerial imaging and attached photos of cemetery graves makes it feel like you are visiting a loved one's final resting place in person.

Cons: Refresh is required regularly when using the search bar

Pros: The cemetery is accurately mapped with the ability to view all relevant documentation relating to an interment in just one click.

Cons: I occasionally find the site a little glitchy

Pros: Simple to use for staff and members of the public.

Cons: We have not experienced anything that we do not like about Chronicle

Pros: Customer support and the development team are amazing. They continually upgrade the software and listen to feedback from customers.

Cons: Absolutely nothing. At purchase, it provided a cost effective method to have mapping and data management but has since grown into a very robust software that has retained its low pricing.

Pros: I really enjoy the usability of the website. It is very intuitive and user friendly.

Cons: I would like to see more accounting features in Chronicle.

Pros: Chronicle is reasonably easy to navigate through. The maps and images are very useful to allow contractors and interested new lease applicants to look at the Cemetery online. We have four cemeteries with each one having their own Curator. Chronicle will allow curators to step in at another cemetery when the need arises. It will also allow for succession planning for the Curators.

Cons: Some of the map image has been compromised because of trees hiding the images. Our biggest issue was that our existing records were mostly paper based and it took a considerable amount of time to get all of our information into a database - this was no fault of Chronicle, but a reflection on the existing management of our Cemetery records.

Pros: Ease of use. No special training required to figure out software.

Cons: Not sure if its Chronicle or our internet speed but when searching for a name is can sometimes take a while for Chronicle to generate the list.

Pros: We are a small Church affiliated Cemetery and when comparing Cemetery software we found that Chronicle's features stacked up impressively against the biggest names and higher priced companies. You can grow into the features you use, implement on your own schedules and it is very easy to learn and use.

Cons: Payments are via credit cards which is difficult for Churches.

Pros: EVERYTHING! Literally everything. The team is amazing! The records that I inherited were horrible! Some things were labeled on a piece of cardboard with white paper taped to it. Coffee stains, penciled in (which was rubbed off over the years). Just names written down on a piece of paper and how many plots were sold. No records at all from the 70's back!

Cons: I'd like to be able to zoom to a grave from different angles or even add grave plots on my own; however, the team said they are working toward that!