Plotbox

Pros: The GPS function on the mobile app, viability of available plots, categorized search, records search function

Cons: My only complaint at the moment is with the mobile app it won’t let you stay signed in and you have to input login info every time

Pros: I like to be able to upload a picture of memorials and contracts on a customer's space. It is nice to be able to see the actual picture.

Cons: When I scan any info into a customer's file, it is only visible in the page I put it in. It is not available on other pages of the same customer's file. It is then difficult to find. We still have n/a showing up on our older pre-need items. I have not been able to "find" the items in our Fees area so that I can correct them.

Pros: This platform has made it incredibly easy to keep everything organized in one place. It's simple to navigate and has allowed us to go completely paperless. Our family sales counselors can now write and manage purchase agreements digitally, which has streamlined our entire process and improved efficiency.

Cons: Transitioning from our old system to the new one was challenging and took some time to navigate. We’re still in the process of cleaning and scrubbing our data. However, the benefits have been worth it

Pros: We’ve been using plotbox for a while now, and it has truly made a difference in our daily operations. One of the features I appreciate most is the mapping functionality... it’s incredibly convenient for our counselors. Being able to view the sections and available spaces directly from the office has streamlined our process and made it much easier to assist families. It saves time, improves accuracy, and enhances the overall experience for both our team and the families we serve. Highly recommend!

Cons: If there's one area I think could be improved, it would be customer support. The team is always kind and helpful when we do connect, but response times can sometimes be slow. It would be great if they could expand their support staff to help speed things up a bit. Thank you.

Pros: Plotbox stands out for its user-friendly interface and overall ease of use. Navigating between modules is intuitive, even for those without a technical background. The search function is powerful and efficient, and the clean design makes onboarding new staff simple and quick.

Cons: he digital mapping feature, while innovative, can occasionally experience bugs or delays in loading, especially when working with larger cemeteries. There have been times when pinpoints or plot overlays did not align correctly.

Pros: I thoroughly enjoy the different modules in Plotbox and how everything links together. I believe things linking together is so important for tracking purposes and making sure all departments are on the same page, whether it's sales, admin, memorial ordering, grounds, and management. I believe this is Plotbox's best feature.

Cons: I believe there are things missing as far as Plotbox filters in certain modules that limit its capabilities to run the reports we need. For instance, we only order memorials once a headstone is paid in full, but we are unable to add a filter indicating when a headstone was paid in full. This would help us effectively prioritize headstones.

Pros: "I like how easy it is to navigate the plots — very clear and self-explanatory!""I love how easy it is to navigate the maps — it really helps when assisting families in locating a loved one."

Cons: One downside of PlotBox is that it can take some time to upload. But I also understand that it's processing thousands of records, and many users are likely online at the same time."

Pros: Prior to using PlotBox, we relied on MSWord and Excel files to manage our diocesan cemeteries. PlotBox allows our staff to quickly and accurately obtain information on deceased records as well as quote and process new sales. Reporting is intuitive and robust.

Cons: The annual billing required a wire transfer - would be much easier if there was a local bank to mail payments.

Pros: The City of Durham has seen significant improvements in the efficiency and accuracy of our day-to-day operations. The platform has allowed us to seamlessly manage burials, plot records, and customer inquiries, all while enhancing transparency and service delivery to our community.

Cons: No Mobile App: The lack of a dedicated mobile app makes it challenging to access or update records on the go. The system isn’t fully optimized for use on smartphones, limiting efficiency for field staff who are away from the office.

Pros: Plotbox has allowed us to go paperless and have everything at our fingertips without having to search through endless files, maps and charts. The ability to have our entire cemetery and plots digitally mapped out while out on the grouds has made a world of difference.

Cons: I am not sure I can give an honest answer for a dislike as I am still in the learning phase and do not wnat to confuse something I may not understand or haven't fully mastered as a dislike.

Pros: It's just brilliant! I love being able to see just how many graves we actually do have, and more importantly, what we have left!

Cons: The mapping and ground proofing was the hardest part, and I underestimated the time needed, to dedicate to that task. It was all fine in the end though.

Pros: The maps, the ease of use of modules, once we have worked out the best way to use them for our business and processes

Cons: Data fix times and ad hoc invoices re pending events issues and no we don't want contracts but would love if ad hoc invoices and pending events would work better.

Pros: EASY TO NAVIGATE YOUR WAY AROUND THE SYSTEM

Cons: FINDING A SITE CAN BE LONG WINDED AS IT DOESN'T ALWAYS TO YOU DIRECTLY TO THE LOCATIOON YOU'RE LOOKING FOR

Pros: The attention to detail and product delivery is second to none!

Cons: There is nothing to report so far, implementation has gone to plan!

Pros: Easy to use and understand, ability to send pictures via e-mail to customers is an extra bonus, it saves going out to a cemetery to take the pictures every time there is a query

Cons: Nothing, everything is exactly what you want on a system

Pros: Plotbox very easy to use for users with even basic computer skills, it is flexible and adaptable for a manager with a little technical knowledge. Uptime is excellent, and customer support involves talking to humans in the UK about a product they know inside out. I handles imported historical data just as effectively as new data created since implementation.

Cons: The very few issues we have found have been minor irritations and have been quickly resolved by technical support, so I cannot think of anything I don't like about it.

Pros: The records are all linked together and you can easily navigate through the information.

Cons: Photos saved to plots do not always show up on Everafter. Seems to be a bit of a disconnect.

Pros: Great people and very helpful. Always available when needed!

Cons: I wish I was in Ireland! They have more fun than we do!

Pros: Responsive support and account management staff

Cons: Lags a bit behind on financial tools (recurring ACH payments), but I know it is currently being developed

Pros: First: the patron experience and ability to find a loved one through EA and be able to see the headstone, pictures, and obit. Second: the organization of the cemetery combined with the drone mapping enabled the additional of many new plots thought to previously not be useable. Third: Uploading contracts and deeds to the owner for quick access remotely.

Cons: Some data fields are strictly locked to only accept a drop down menu field as opposed to a manual entry; such as entering a date.

Pros: Easy to use, you can decide how much or how little information you would like to add. The mapping portion of the software is great, and easy to navigate.

Cons: Somewhat finicky when entering Contracts, if you skip a step it is hard to edit.

Pros: An excellent all round product that does everything we need it to do. The support team are fantastic and always ready to help and advise on any issue in a professional and prompt way.

Cons: It is hard to find a negative but would like to see integration with other industry systems such as Obitus.

Pros: Ever evolving and making improvements. User friendly

Cons: Some part of the application doesn't talk to itself. Different options to make bookings but the results are not the same.