Epos Now

Pros: We have been with Epos Now for 9 years. It has been a great journey with good customer support. The payment processing has been seamless. The product just works.

Cons: There are no cons as far as I am concerned. I just hope that the service continues as is and even offers more in the future.

Pros: The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues.

Cons: Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses.

Pros: Easy to use, great for all kinds of businesses. Wonderful customer service. I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system.

Cons: When we were out of internet due to a storm our Epos would not run without internet for more than 1 day. We had to go old school with paper and calculator.

Pros: I find it very difficult to say there is anything I like about Epos Now after my experience. If I have to, I'd say having a convenient till system and back office available in one solution made the managing sales easier.

Cons: They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled. Epos Now are a very unreliable and completely untrustworthy company.

Pros: Their payment system is well organised, no hidden costs as everything is straightforward. The system is simple and straightforward and has no complications, anyone can use it.

Cons: None as everything is tailored towards making the whole system robust. No loopholes identified so far..

Pros: Easy to use difficult to load stock, worked well when running but never could do end of day reconcilliation

Cons: Almost no customer support, tech support always bkamed our internet which is perfect. Our replacemnt alternative has had no such issue. Company made promises of credits and refunds, nover honoured

Pros: Fantastic service Great syatem set up easy to use A great company and brilliant staff Easy to approach

Cons: Nothing! I have been with Eposn since 2020 and they are briliant. I canot fault them with my persona experience

Pros: Great security and customer support! Very easy to use and has clear instructions when errors are made. Training others to use was a breeze.

Cons: If used daily the screen wears and starts to burn image though in just 4 years use. To replace is much more expensive then the original.

Pros: Sales management es easy to control, information is clear. Reports are very useful and easy to get. In general usage is easy.

Cons: I have to turn off system to "refresh" when I add an item or change costs. It would be better if changes are saved on time.

Pros: Easy to use highly recommended we used more then one year so i preffer to get all kind of bussiness in uk

Cons: Its fully secure , but monthly charges its qute high for small business need to take review other all small bussiness then you understand

Pros: Great Customer Service - quick to respond and very patient Easy to use and understand. Loads more information available than I makes use of

Cons: Understanding the reports - but the information is probably there I just need to send some time on it

Pros: We’ve a very positive experience with Epos Now. The system feels secure and reliable, and it offers great value for money considering the features included. Payment processing is smooth, and the sales management tools make tracking performance easy.

Cons: Occasionally the interface can feel a bit cluttered when we’re first learning it. These are minor and didn’t affect our overall satisfaction

Pros: Very easy to find or add products,change prices, card reader working very fast,very fast to retry a transaction.

Cons: sometimes when you get the same stock with the same barcode, some of the items dissapear, not to often.

Pros: Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy.

Cons: Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not.

Pros: Easy to use best customer service good overall experience good customer support excellent interface best

Cons: Few times it crasheed to add new customer a bit confusing also to add payment tender also a bit confusing

Cons: All good.

Pros: Quik and easy to use . everyone can use with not much efforts. I always love to use it nd also recommed with my friends.

Cons: Some cards not accepted. Need more options to add. American express card not accepted. Rather than all good

Pros: customer support was very important to me because I was not very familiar with POS and I needed a lot of help which they gave me. The setup was easy and it has helped me to keep track of my sales better. It also helps me know what product is selling the best.

Cons: I am still learning the system and the things it can do. The only issue that I can think of is that I use I menu for all my streaming and it will not work on this POS.

Pros: Good and very helpful with prompt service and also i would like to recommend to every one ,very good

Cons: Many times system gets hang in the middle of service and sometimes system doesnt catch proper signal

Pros: Works well for our needs at a great price! When I call (which is not often) for help, the customer support is outstanding. The reports are very useful in helping me run my business. It also cuts down on mistakes on the bill.

Cons: When first setting up our menu, it took a little getting used to the thought process of the program but, that was probably more of a me thing.

Pros: fast payment processing, low rates and good customer service support. every time you call for customer support, you get a human service rather than AI or self-guided FAQs

Cons: The rates could be better, and the till could have more product description features. I feel the Till is more geared towards fast-moving consumer goods compared to the clothing retail business

Pros: The original setup with the Epos Now sales team and the support team setting up the system was satisfactory.

Cons: Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year.