GoTab POS

Pros: Customer Service has been better than any other system we use. The real time change in pricing or wording with menus is one of the best things.

Cons: If I was to be picky, I would say the initial learning is tough because it is so in depth, but it doesn't take long to figure it out. Once you do the system allows you to do so many custom things.

Pros: While I have not yet been a direct user of GoTab, all demos and feature reviews we have conducted have yielded great results. They have a strong solution on their hands. What stands out most is how seamless the experience is for operators, particularly in the back of house. The ability to mark items out of stock directly from the kitchen or communicate with customers in real time is a true game changer.

Cons: Nothing to note so far, as we have not yet had direct hands-on usage. That said, based on everything we have seen, the POS appears to be feature rich, with no gaps identified at this time.

Pros: Guest-Centric, Order-and-Pay Flexibility GoTab is known for empowering guests to order, re-order, and pay directly from their own devices. This reduces service bottlenecks and increases table turns, all while improving the guest experience. Open, API-Friendly Platform GoTab emphasizes integrations and extensibility. Many operators appreciate that it can work seamlessly with external systems, which is a strong differentiator versus closed-architecture POS systems.

Cons: The level of customization available means setup requires thoughtful planning upfront; once configured, however, day-to-day operations run smoothly and efficiently.

Pros: Amazing sales experience. Incredible support and a best in class POS. Speed and efficiency, labor savings, the self service guest tabs!

Cons: Still trying to find something! It truly has been an amazing experience. I always reccomend our neighbors to try!

Pros: The speed of the product, while at Brooklyn Brewery. It communicated the directly to the staff so quick, our beer was delivered in what felt like seconds later.

Cons: The only con is I do still like a location with a print menu, it adds a charm and fun way for a brand to express themselves.

Pros: What I value most about GoTab is its flexibility and guest-first design. From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service. I’ve successfully recommended GoTab to a variety of concepts, and it consistently performs well in high-volume, fast-casual, brewery, and hybrid service environments. The platform integrates smoothly into existing operations without forcing operators to completely rethink their concept, which is a major win.

Cons: Like any robust system, there is a learning curve during initial setup, particularly when operators want to take full advantage of its customization options. That said, this is less a flaw and more a reality of a powerful platform—once configured properly, the system runs efficiently and delivers long-term value.

Pros: I like GoTab's commitment to continued development of the software and hardware solutions. They engaged with us to make upgrades to our software and provide customers with an unmatched experience.

Cons: There seemed to be some growing pains with integrations. But they respond quickly and seem to really want to make problems turn into solutions.

Pros: Easy to use, increasing F&B revenue while enabling service personnel to focus on the customer experience

Cons: Needs more integration with major brands but other than that a really great opportunity for the industry

Pros: Fantastic for food markets. We're able to setup this up so that guests can order from multiple vendors at once on the same digital order. Excellent API to connect to and allows tools like Tenzo for reporting to connect seamlessly

Cons: No major cons, great onboarding team and support. Nothing that comes to mind on what they could have done better

Pros: Working with the team at GoTab has been an excellent experience. Our collaboration has helped our mutual customers increase revenue and streamline operations while driving revenue. Robust reporting, ease of use, and incredible value are all features you can expect from this product.

Cons: It's a complex platform that can be customized to virtually any use case a customer needs. Training is important.

Pros: GoTab POS is one of those restaurant tech providers that truly gets the space that they're serving. Ease of implementation is above industry standard, pricing is reasonable considering the flexibility operators have depending on their use case, and customer support is top notch. They're one of my faves to recommend to operators because they can mold to what your operations need and do it with creativity - rather than most of their competitors who say "this is what we have, take it or leave and oh for xyz it's extra."

Cons: The only thing I could say that I like the least about GoTab is that they rarely hire - but I wouldn't necessarily say that's a bad thing. I just want them to scale with the industry so that they don't get overwhelmed when the world catches on to their magic.

Pros: The easiest to use and most flexible POS system for small breweries. Very straightforward, but flexible, and helps manage a bar and food without the expense or needless complexity of some older systems

Cons: If you're heavily leveraged toward food, there are some more robust options out there. Mostly a negative for full service restaurants who sell little alcohol

Pros: We love GoTab! They are so user-friendly, the support is amazing, and the integrations they offer are awesome!

Cons: I have no cons of working with GoTab. They are supportive, consistent, and we love the relationship we have built.

Pros: The Epson printers, the graphics on the screen, not bad colors

Cons: Inexperienced GoTab team, cannot onboard new accounts, lack of knowledge on how to takeover an existing account, they are only good for new accounts not integrated with 3rd delivery platforms.

Pros: Flexible platform has been able to expand and adapt to our changing needs as a business.

Cons: Transition to a new payment processor when we first onboarded was really rough, but the team has since made operational changes to correct this and we no longer have any issues. Documentation on some new features can be lacking, leaving to a feeling that there are unused elements of the capabilities (e.g. new memberships)

Pros: GoTab is super user friendly, along with easy to both learn & teach.

Cons: Making sure the same items are the same description/photo/etc. Can be difficult with a large team.

Pros: It's ability to innovate and work within our system which is extremely difficult to set-up with 8 different vendors.

Cons: UI, w could use a little improvement to make it more customer friendly.

Pros: Easy functionality and very user friendly!

Cons: Not being able to scroll the menu screen on the managers screen

Pros: Ease of use, customer support, accuracy of guest entered orders, daily reports

Cons: The Cash sales "processor" is difficult to maintain. Limitation of choice of mobile credit card swipers

Pros: Engineers worked to ensure the system would function in our rural, no high speed internet location.

Cons: unexpected outages have happened during open hours

Pros: It's easy to use, easy to add products.

Cons: Slowness of cashing out and starting a tab.

Pros: The POS itself does everything you want it to and sometimes more. Support has been great. They have chat, Call, and email, and 99% I get a quick response, and phone support is almost always answered or a quick call back. We mainly use it for the POS and the KDS (food truck) and for that purpose it is great. I also like the east of Hardware. I was largely able to use my previous hardware (tablets) and the new CC readers they have are much more affordable. This is very useful when doing off-site events

Cons: We have had some issues with the credit card machines freezing up. A quick reset always fixes it but shouldn't happen. Support has been very receptive to helping us fix this.