Regroup Mass Notification

Pros: Easy to use, configure, great support staff.

Cons: I do not have any issues to complain about.

Pros: Connecting with the entire campus population through one medium in a timely manner. The integration from our database system that lists our users (Students, Faculty, staff) to regroup is user friendly, You can create different messaging groups so you can customize who messaging goes to.

Cons: It would be great to be able to do an update of users every night without the manual upload. Maybe that exists?

Pros: The ease of set up, the functions and ease of use are amazing!

Cons: We started with Regroup within the last year and have not had any major issues yet!

Pros: The platform is straightforward, and building subscriber groups was simple

Cons: It is light on customizability and customer service is slow to respond and rarely has the answer on the first call.

Pros: The fact that it will take a single message and covert it to an email, text, and landline phone messages. The reports of noting delivery are also excellent.

Cons: The cost. We are now looking for another source. At the time we choose Regroup, it was the only service that met our requirement of communication across all three platforms (email, text, landline). There are not competitors that offer the same place at a lower cost. The base their price on the number of numbers versus the number of contacts.

Pros: I like that I am able to use the "draw on map" feature to select specific areas I need to send notifications too. I like that I have three options on communication with customers, to be able to call, text and email them has proven to be very useful.

Cons: I have no complaints about the system. It works great for what we need it for and even when approached by other companies we remain with Regroup.

Pros: The ability to highly customize contact groups makes the platform extremely versatile. The system is extremely easy to use. Messages can be sent out quickly in emergency situations from a computer, phone, or tablet. Excellent customer service ensures we always have a real person to call if there are issues or questions.

Cons: User management can sometimes be a challenge. Trying to upload large groups through CSV files takes some work to understand. Managing user profiles within groups and within the system as a whole can sometime get confusing as well.

Pros: The interface (and integration with the Active Directory to identify groups) provides intuitive options for our Communications group to easily send notifications for urgent issues.

Cons: It seems our disabled users in the Active Directory are not automatically deleted from Regroup. We consistently have many more users in Regroup than in the AD and must periodically purge users manually.

Pros: The ability to quickly reach our customers

Cons: Some settings are not intuitive making mistakes possible.

Pros: Ease of use. Regroup is a reliable product.

Cons: Nothing. It works as we expect it to. And hasn't failed us.

Pros: Instant notification to make calls, texts and emails easy to get critical information out to public. Customer support was/is top notch!

Cons: There is nothing not to like! Sending out messages is easy and takes only a couple minutes.

Pros: The ease of use and ability to maintain multiple lists, templates, and messages to engage with our faculty, staff, and student community is excellent. The price point compared to similar services is excellent and the support beyond setup is exceptional.

Cons: The initial setup was tough, and it felt like the team was very much on their own trying to get imports set up to do the things we needed to do.

Pros: It's fairly easy to use and create groups for the various needs of our organization.

Cons: On the mobile app it gets difficult to scroll backwards in the text box to make additions or deletions as a message is created, I guess templates would make it easier.

Pros: The ability to assign different roles to different Admins so they can manage the messages that are important to them. I really like the upgrades were made in 2.0 to make sending messages quick and effortless. Being able to have a group of groups in channels makes setting up the admin authority over multiple groups and sending messages to multiple groups. I have to admit, after working with groups, it took awhile to adjust to channels, but once you "get it" you will be happy.

Cons: We have a few unique situations; we upload a few different files with different data in each. Our IT department is working with Regroup on a solution so that multiple files can be uploaded without updating or changing data in other groups.

Pros: This product is super easy to use! You can use it via app on your smart devices or via computer. You can schedule messages to go out to your groups at certain times. Everyone gets added to the system during orientation and then as managers, we can make smaller groups for our departments. Need a shift covered fast? Send out a Regroup message to reach everyone in your department. You can select phone call, text, or email or any combination of the 3.

Cons: Message size is limited to 160 characters per text. If it is longer that that, the group will get a link to the post. Sometimes I need just a couple more letters!

Pros: Regroup has helped us with making sure that we are prepared to share information in the case of an emergency. We also use the software for weekly communication with all of our staff. Regroup has changed the way we communicate.

Cons: None at this time, I feel that this software has improved our communication.

Pros: It is easy to set up and has multiple ways to interact from an admin or user experience

Cons: For something you hope you never have to use there is still a lot to set up and manage to make sure everyone is contacted if something happens. I wish there was a way to integrate user adds into the new hire process automatically.

Pros: Regroup is easy to access, and a quick and easy way to alert staff when an incident is happening and to use safety protocols to enter or leave the building.

Cons: The fact that new users have to create an account on the computer before being able to log into the mobile app, it would be more convenient to be able to do it all from the mobile app.

Pros: The software is web-based. No more VPN!

Cons: Emails can often be rejected as spam; default voice cannot be changed or slowed down.

Pros: User friendly. Templates makes for quick response.

Cons: Nothing. Question: Is voice to type available or considered?

Pros: Ease of use! Great Support that are available whenever needed.

Cons: Slow to make updates to features. There are a few features that we have been waiting on since signing up and they have been slow to make these updates.

Pros: Regroup has an easy to use user interface. The dashboard has everything on it, even summary of reports. Admins can send notifications from any browser or the mobile app. You have the ability to send to email, text, call, and app in an instant. Just click on New post select a premade template and post. Pretty simple. There are ways to have ready to go customized templates and posts. Reports have charts right on the page to show use and how many received. Setup and installation was easy and anyone could use the software it doesn't take an IT guy to use. Support is also great.

Cons: We haven't had any issues with the system so far. It is fully capable of doing anything we need. There aren't really any downsides, the product is good.

Pros: The ability to manually upload groups that you can pull from datasets. Prepopulating groups allows for quick emergency notification generation. The texting and opt out ability for students is pretty painless. Configuring users for admin level access easy and quick. Training is easy and quick. Support is there. The texting add on /texting carrier is pretty painless to use. There doesn't seem to be an issue using them as a texting aggregate. Best cost from others at the moment, both in text and user count.

Cons: Groups can be overwritten by anyone with admin level access. Count of members in the group reflect existing contact information/contact information doesn't always accurately reflect the manual load. Shared opt out-- if individuals belong to multiple bodies using regroup, opting out of one opts out of the entire regroup platform. Support is not very effective -- long response times. Inability to understand higher level technical questions (importing custom fields). The largest drawback is the inability to mail merge, which cripples the software for customization. There supposedly an update that was scheduled to include this feature, but we had to migrate to a different mass communication system for mail merge.