Infrasys POS

Pros: It is a more user-friendly program than Symphony, has stable system, good support and consultation, and works quickly. Drawing and managing different screens is very easy, and each restaurant is clearly separated. The payment system is easy to use and supports all payment methods for the system. The price is reasonable, and the system's capabilities are excellent. It can be used instantly on both POS machines and tablets without any difficult setup. It's really amazing.

Cons: We have rarely encountered a case that we were not impressed with, as every issue was resolved quickly and professionally.

Pros: The system is highly reliable, scalable, and a strong fit for both small and growing businesses. One of its standout features is the ability to customize the interface and workflows to meet specific operational needs.

Cons: There is a steep learning curve if you are the admin, but once you know how to use the system, it becomes very easy to use.

Pros: Es de fácil manejo y las operaciones diarias se realizan sin contratiempos o errores del sistema. La implementación fue sumamente rápida, con personalización de las operaciones directamente en el sitio.

Cons: La configuración de los cheques en los centros de consumo nos ha tomado muchos tickets con soporte técnico.

Pros: Mainly the customer support, ease of usage and payment processing. When we encountered problems, we called them up and they would reply to us rather quickly and send people over to take a look.

Cons: Maybe the cost of using it, the yearly rate is kind of on the high side. Overall not much of a complaint there.

Pros: In my experience, the technical support team at Infrasys POS responds quickly to resolve any issues.

Cons: I really like the POS system because it is very user-friendly. The payment process is also straightforward, unlike the previous system.

Pros: What i love most about Infrasys POS is that it's easy in terms of mobile use thus easier for Food restaurant Management with the availability of customer support which allows us to direct communicate with the team.

Cons: The time it takes to download a start to end date data. Processing is very slow. Since it takes too long to process a data. Therefore, our time is wasted. Secondly, due to internet or back end factor a check does not gets posted and we have to manually reprocess it.

Pros: Always ready to assist you in any occasion, providing precise help and guidance. The support works quite well and the issues we had have been solved.

Cons: Sometimes some issues cannot be solved immediately but it has nothing to do with the support service, it is just a matter of updating.

Pros: Customer support and Ease of use Every time we have had major issues with our server the staff have been prompt to help. It's an incredibly easy system to understand and teach usage of to new staff

Cons: Our room service system refusing to open as it thinks it needs tables to operate this leads to slow down during service

Pros: The system is cloud base so we do the configures, the menu, the items, etc... easier. The User Interface is friendly with the users. The Customer Support is good.

Cons: The IMO interface is not really good. Hard to modify and no diversity templates for choosing. We can not build a report by our own.

Pros: The system is very stable and reliable, with excellent customer support that responds quickly and effectively. It provides smooth operations for daily business without interruptions.

Cons: Some customization options can be limited and require additional support from the vendor to implement. The user interface could also be more modern and intuitive.

Pros: Good feedback and respond very first respond. Even some of the weekend someone ready support always

Cons: User friendly and good application, easy to create the station setup. To be honest I am never use to do before.

Pros: The system is user-friendly and easy for staff to learn, which helps daily operations run smoothly.

Cons: Sometimes the system can be a bit slow during peak hours, but overall it still supports operations effectively.

Pros: Infrasys Cloud POS is very user friendly and easy to use in the outlet. Menu and item management, table assignment and print management is praise worthy. Report viewing and generating is also very user friendly. Support from Infrasys team takes a little while but once connected they do their job diligently.

Cons: Check Printer is directly configured to the local ip address of the POS terminal with which its connected. If the POS terminal ip changes then check printer needs to be reconfigured. Infrasys team should really workaround for this part. Either make it possible for us to configure directly with the hostname of the POS terminal or tweak something so that there will be no need for assigning static ip for the POS terminal.

Pros: Uso del cloud. Fcailidad para cambiar precios, sacar informes, ..

Cons: El soporte, sobre todo al principio de la implantación y la interacción con el equipo de ventas, donde se nos han puesto muchos impedimentos a diferentes puntos que hemos categorizado como muy importantes

Pros: The Service team are fantastic, I could not rate the installers more highly - they are absolute rockstars. The fact that it integrates so seamlessly with our PMS and other external systems, and is so flexible is brilliant, and being so user-friendly means that everyone is happy.

Cons: The system does everything we could hope for as it stands and does it all well.

Pros: easy to use, good support team , cloud is fast.

Cons: improve ui/ux desgin,maybe can load images for real outlet and put table in.

Pros: much better improvement from the previous that we used to ,its so much convenient and easy to access ,its secure and quite reliable.

Cons: just got problems with opera at the beginning

Pros: - Easy to use - Great integrations with Oracle Opera - Great Installation Team. - Great Customer Support.

Cons: - Some issue with Opera Interface at the Beginning but after few tweaks everything works smoothly.

Pros: I like that it had the option of integrating with our new PMS system that is cloud based, and the assistance I have received from the support team

Cons: creating reports can sometimes be a little bit confusing

Pros: Ability to customise POS display based on user preference. Ease of editing and customising as need be. Creating additional items, menus, drop downs etc are simple to make Cloud based system so updates are quick to go live Ability to switch between outlets quickly and on all devices Utilisation of iPad's which allow for more efficient service Digital signatures

Cons: System limitations with not being able to put in table numbers and room numbers to identify checks and assist with having walkouts Using table setup, we are unable to pay new checks as they come in, we need to send then reopen bill to close which reduces efficiency

Pros: Infrasys support team are very professional and easy to work with. They make sure that they are there when you need them. The system overall is stable and easy to use. The flexibility to change menus in the cloud is added feature specially now most are working at home.

Cons: It will be good if we can make that report available online so that those working from home can access reports and view checks. If Infrasys can work with Oracle to have checkview feature inside PMS, that will be great!