Rezku POS

Pros: I liked how easy it was to work with their staff to set up and use. I do not have a tech background and their customer support helped me understand in my terminology how to use the backend of the system comfortably. As a small business ower, that level of support and reliability has made all the difference in helping me run my cafe smoothly.

Cons: I've worked with the REZKU team for over 3 years and I haven't experienced any complications or bumps in the road. I'm very satisfied.

Pros: Rezku POS is very easy to use. Also, their service team always answers my calls and very helpful. Affordable prices too.

Cons: I can’t think about anything negative at this moment. There was an issue with a card reader and took a couple of weeks to receive a new one. I had to call 3-4 times to solve it.

Pros: What has been most useful over the last year of usage is the flexibility provided through Rezku's product/variant/modifier capability. This allowed us to implement a more sophisticated view of our core products (beer), and track styles, packaging, sizes, and various combinations. The Customer Support team was amazing in helping us figure this out and has been there whenever we needed it (infrequently). Other standard features have worked well and we regularly use the POS at the taproom and remotely at events. We also like Rezku's simple timecard management system for our staff and it ties well with 7Shifts.

Cons: Reporting in Rezku is more oriented towards normal restaurant/bar use cases. While we have made great use of the data model they provide, getting custom reports out that easily show that data is hard. Instead, we have to pull a variety of reports and manually manipulate spreadsheets to get the information we need for analysis and input into other planning , financial, and operations systems.

Pros: Quick and easy customer support solutions for any problem, any time from extremely knowledgeable, personable staff.

Cons: We did not like how long it took to get our menu adapted to the Rezku system, but that was several years ago. We are certain that the process has gotten quicker and easier since then.

Pros: Great tech support people, platform works very well for pizzerias, online ordering component is quite nice, easy to train staff, thorough onboarding.

Cons: Could be better communication from the sales team on things like rates.

Pros: Support is what they say it is: most chats are responded to in under a minute. I haven't used phone calls often, since my issues tend to be "in the moment" and I need to be able to leave the chat briefly. The simplicity of the interface and the ease in which we can add additional devices: literally as fast as you can buy a tablet. $49 subscription for two devises and $99 for 3-5, with me owning widely-available tablets is appealing. They are and have been very receptive to enhancements and intuitive design changes I've requested.

Cons: $7f

Pros: 1. The customer service is so beyond that I have experienced with other POS companies and that wasn't something that I even knew right away. Their support chat has saved me many times in the middle of service when I needed answers immediately. 2. How easy it is to update, customize, and get into the back office. Be sure to download the Back Office App. I like to keep it running in the background for seemless transition and adjustments during service, especially when you are in the first few weeks of opening. 3. It does everything we need, and then some. We are a small bar & restaurant with patio dining too. As an owner that also bartends and waits tables, I can say that with the proper set up of the system, anyone would be happy with Rezku.

Cons: Dislikes, these are pretty nit picky, but still don't love that.... 1. The custom reporting isn't as custom as we'd like, but there are a ton of report options in the exports that can do the trick, just need to do more digging. 2. There is no 'print' button while you are in a live order, you need to hit checkout, then 'reprint'. If you are a quick service/counter service only this won't effect you. But, with a full service bar/ restaurant, it's just an extra step.

Pros: We love the Support!!! We can get to someone quickly when there is a problem and they are all so personable and helpful in getting our issues resolved. The support team is TOP notch! We also love the simplicity of the system itself

Cons: They have great reporting, but their inventory system is a little complicating

Pros: Rezku is the best POS we’ve ever used. They are constantly coming up with new ideas and products to benefit their customers. Very seldom are there any issues but if one shall arise, they are quick to answer the phone and help in anyway possible. Let’s be honest, every pos company is going to have issues. The POS can be customized to meet needs of each restaurant in their own individual ways.they are quick to make changes and updates on the advice of their consumers as well. You absolutely can not go wrong with a support system that is available 24/7 when you work in the service industry!!

Cons: The recent change of cash sales only showing up for the cashier seems to leave out those restaurants (including us) whose servers do not use personal banks. However, Rezku is working on a compromise for this issue.

Pros: I love having the app on my phone; it makes it very easy to change/add products. It is easy to use, and our new staff picks it up quickly.

Cons: Anything we have had that we are not happy with they have helped resolve it quickly.

Pros: Rezku POS saves me money and time while operating my pizza business

Cons: The last card reader wasn’t my favorite but with the new one I have no complaints

Pros: Rezku is easy to maintain and use. Its user-friendly and provides a quick learning curve for staff with intuitive navigation. Provides streamlined order input, modifications, and kitchen communication. Inventory tracking, payment integration, reporting tools, and much more.

Cons: Hardware compatibility. Works best with Rezku provided hardware.

Pros: Full-featured POS system for pizza industry, with excellent customer service, outstanding training videos and documentation, and great online ordering integration.

Cons: Rezku is a smaller, boutique POS firm, so getting product enhancements are a little slower than I would like. On the other hand, Rezku listens to customers, so I am much more likely to get an enhancement from Rezku than from one of the other major players.

Pros: Rezku was very easy to setup. We were able to get started using Rezku after only a couple of hours of set-up time. Learning to use the POS is also very quick and simple. We also loved the fact that there are many "extras" included with Rezku that cost extra or aren't even available with other POS systems. An example of this is ingredient level inventory and food costing. We can determine exactly what each menu item costs to serve using those features and it has been tremendously helpful in keeping our food costs down.Rezku support has been EXCELLENT! There is always someone available via phone or chat to answer questions or resolve any issues that arise .

Cons: Honestly, there is nothing we don't like!

Pros: What we enjoyed the most is the customer service. We have used many different POS systems over the years and Rezku has the best and most reliable by far .

Cons: So far, nothing has been disappointing about the system.

Pros: Super user friendly. Hardware is ios/ipad related. Their corporate customer support is bar none.

Cons: Wifi connectivity is important, but Rezku does have contingency plans in place in case wifi does go out.

Pros: Rezku has the features necessary to build a complex menu for pizza restaurants.

Cons: Rezku is constantly evolving which to leads to growing pains.

Pros: The Rezku POS is a game changer for my business and the way you are able to take orders directly from the table via a tablet speeds up the production in the kitchen.

Cons: I have yet to find any Cons in the Rezku POS system.

Pros: What I like best about Rezku is the fantastic customer support not once have I called Rezku support and not had the phone picked up in less than two rings and a very helpful representative walk me through any issues.

Cons: We call customer by number, so a very large ticket number printed on receipt would be a huge improvement. And when I say large I mean something about 1 inch tall at the bottom of the receipt with a circle around it.

Pros: Everything is wonderful with Rezku. Anytime I have an issue or problem they are there to help and answer questions.

Cons: The only problem I have is in the reports and exports, there is not a description for the reports. It's easy enough to click and view the report to see what it contains.

Pros: Easy to use, setup and maintain. Best of all is the streamlined hardware.

Cons: Secondary system can be slow, connecting to host can get annoying at the worst times.

Pros: Nothing. I can not think of one thing. .

Cons: The credit card system never working and cost me a ton of money

Pros: Easy to set up. And the staff seemed nice

Cons: Customer care was terrible. Everything that was promised to me, was an additional charge, or I was told I would have to pay to develop it. I was told I could transfer my 25K in sold gift cards over....that was a lie. I had to use both the previous software and the Rezku. It was a nightmare and I paid thousands in CPA costs to clean up the mess.