Toast POS

Pros: As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing.

Cons: What I like least about toast POS is that there can be issues with the payment. Sometimes one side don’t speak to the other side which causes issues.

Pros: VALUE FOR MONEY - no extra fees BUGS AND ISSUES - minimal RESTAURANT MANAGEMENT - decent CARD PAYMENT - does the job

Cons: CUSTOMER SUPPORT - have not had to use, so no complaints SECURITY - have not had problems, unsure of how secure platform is

Pros: Toast is best in class not only because of it's commitment to innovation but also the quality of customer service. No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech.

Cons: I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses.

Pros: I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast.

Cons: There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information.

Pros: It was a very easy way to lose $100. They list restaurants, even ones that are not open, so be careful!

Cons: Toast sold a gift card for a restaurant that was no longer in business. They have no customer service for users. None. At. All.

Pros: I like that it is cloud based and from the admin side can be accessed from anywhere, allowing for easy remote work.

Cons: The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions. Als that when viewing an individual check on back end, it is not full screen

Pros: The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. I enjoy that the system will lock out after a period of time of not using it; prevents theft and guest information being leaked. I really enjoy that you can have tap-to-pay as an option; this really helps with efficiency. We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized.

Cons: The only aspect I don't enjoy about Toast POS is that it will have a difficult time communicating with an external software (Roommaster). The company I work for uses Toast POS to charge guests to their room number; sometimes the systems don't communicate and tabs are left unpaid.

Pros: Toast is a user friendly POS for restaurant management. I’m able to access the account on the mobile version when I’m not in house. Customer support is excellent and I’ve never had any security issues.

Cons: The price point for toast is higher than a lot of other POS. They do have the most customizable features which helps justify the cost.

Pros: I've been using toast for seven + years, and the big reason I stick with them, is they are always adding new features. Some, I don't use, but I've always appreciated the new things, along with off line payments when our local provider has issues.

Cons: Pricing. It's not expensive to get into, but they like to add charges ( monthly ) to everything. It adds ups but if it can make you more money, than I don't see an issue with them getting their beak wet

Pros: Software works well and is efficient, if set up appropriately! Hardware is of good quality and works ok.

Cons: Appalling customer service following delivery of hardware. Support is absolutely awful, literally non-existent.

Pros: Ease of use for front of house team members, and guests and the many different features that Toast POS has that can be specified to our needs.

Cons: Support calls can take a long time to get to the right department and have someone know how to fix the issue.

Pros: I love how user friendly toast is. They give options to utilize the service in ways that best benefit our business & how we personally operate.

Cons: I think there is a slight lag from when we get updates & when they actually take place. The amount of updates seems like a lot, however I do appreciate the helpful support team when I do have questions.

Pros: I migrated to Toast POS four years ago and have been very satisfied ever since. It’s a reliable, restaurant-focused platform that covers everything from front-of-house to back-of-house operations. The system is intuitive, stable, and continues to evolve with features that truly support daily restaurant management

Cons: Although Toast POS has improved a lot over the years, there’s still room for improvement in the inventory management features. It works for basic tracking, but more advanced inventory controls and reporting tools would make a big difference, especially for multi-location operations

Pros: ACCESS TO CHECKS AND REPORTS. JUST WHAT YOU NEED ON EACH CELL. WORKS VERY WELL WITH RESTURANT NEEDS.

Cons: I AM NOT A FAN OF THE WHITE SHELL FOR THE EQUIPMENT AND THE STAND. IT SHOWS MORE DIRT THAT IS HARD TO PREVENT IN THE WORKSPACE.

Pros: How user friendly it is for both team members and guests. Transactions are transparent and efficient. I love how small the hardware footprint is.

Cons: The security feature on the setting I have experience with allowed for team members to observe manager passwords and easily exploit.

Pros: Toast is user friendly, intuitive, and simple making it quick and easy for staff to pick up. This reduced training time helps our bottom line and keeps things running smoothly. It also has all the integrations a restaurant would need, DoorDash, GrubHub, payroll, etc.

Cons: The cost was not worth what you get from the software and was much higher than its competitors. While start up cost was relatively low, the monthly fees, hidden fees, fees for every single thing add up and it becomes a very expensive monthly bill.

Pros: It’s easy and excessive to use between multiple platforms and systems. This makes it easy to stresmline

Cons: It’s slow sometimes, causing lag in reporting and getting information g the corporate office, could be worse

Pros: Toast is a great POS software that we are using for both of our venues - its easy to set up and have multiple computers being used at the same time for orders.

Cons: As Toast POS is a newer software system compared the others, the customer service side needs a bit of work

Pros: Toast POS makes our service faster and more structured. It’s solid for daily operations even if a bit sensitive to internet quality. We use it for speed and tracking, it is a good tool for all our sales teams.

Cons: Sometimes it freezes when the connection is weak, and new staff needs some time to get used to the interface.

Pros: The pros is a lot of the sales summaries can be located online which makes it easy to look up specific bills etc.

Cons: I don’t love that the POS can only have on bill open at a time. It makes it challenging for buyouts.

Pros: Functionality, ease of use of the POS and tons of features and options that can be modified to our liking. AI driven campaigns and promos, with real time sales tracking.

Cons: If using multiple restaurants, and one employee works at two of them, the manager even with full access for the first restaurant, it cant make employees changes like wage or permission. That should be fixed by location, because that employee may work different positions with different permission….

Pros: I would use Toast when I was working at my waitressing/bartending job. Toast was such an easy system to utilize. I really liked the layout of the ap and the display of the system. It was very user-friendly and easy to access and read which is important for a fast-paced industry like restaurants.

Cons: I've worked in a lot of restaurants before and have used a number of different POS systems and Toast has always been one of my favorite.