ADP Comprehensive Services

Pros: What I like the most about ADP comprehensive services is the ability for it to manage our taxes owed to each state for us.

Cons: What I like least about ADP comprehensive services is the support portal. I submit a request and every time, they try to call me without asking/scheduling a time first or they send a "secure" message that is really inconvenient to open.

Pros: All of the core services are bundled together and this makes it more value for the money. The employee management is better as well.

Cons: Some lag in timely and responsiveness from the customer service team. There has been some disconnects from one representative to another

Pros: My favorite thing about ADP Comprehensive Services is the time that it gives back to me! Instead of spending time on payroll and compliance, ADP serves as my payroll department. It allows me to concentrate on strategic initiatives rather than the minutiae.

Cons: Some of the custom reports are difficult to set up. It may be more of a user issue though as I'm not the best at that sort of thing.

Pros: I love the HR support ADP Comprehensive Services provides. I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me!

Cons: I dont like having to report our payroll to a third party and then they process the payroll for approval. I like having full control- however we have not had many errors- this is more so just preference!

Pros: $7c

Cons: While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times.

Pros: I like that all tools are in one package, and you do not have to go to different applications to complile information

Cons: That doing implementation, all functions are not set up to completion. Such as: project management & recruiting.

Pros: ADP Comp Services cares about your business and employees as much as you do. They provide excellent customer service for all aspects of payroll and HR whether it is payroll support, tax compliance, HR support, Open Enrollment, etc. The system is easy to ease even for the least tech savvy employees. New features are always being added.

Cons: Any "cons" I had for ADP have been either eliminated over the past 6 years with new features or realistic workarounds. So no complaints here.

Pros: We use ADP Comprehensive Service's strictly for payroll management and tax document dispersant at the end of the year

Cons: There is nothing we have yet to find to "Dislike" about ADP Comprehensive Service's. It is everything we had been looking for.

Pros: We have a dedicated customer relationship rep!

Cons: Some of the modules, such as performance reviews, aren't as flexible as we may like

Pros: There are two areas which we find particularly helpful. Having a dedicated employee assistance line in MyLife Advisors and having dedicated reps. We really appreciate the attention and expertise we get from our team.

Cons: I can't think of any negatives. Whenever I think I have an issue, the team manager is always there to provide clarity, feedback, and assistance.

Pros: Support provided by the staff is outsanding. I am able to get most everything done under one platform.

Cons: Unfortunately the 401k website can be cumbersome to log into as it continues to revert to the other platform. Would be great if it were all one login system.

Pros: Ability to handle most issues through the admin website...

Cons: Cannot find answers to questions on the website...

Pros: Navigating through the panels become easier.

Cons: Why I didn't use them before in my earlier career as a HR Partner

Pros: clear and very effective. contacted totalsource many times and was able to communicate with any representative in detail. Any rep is good. they know what they are doing.

Cons: do no have to clearly state this. sometimes have to wait.

Pros: Procesing payroll is quite easy and I appreciate that tools and resources that are available.

Cons: Would like more Human Resource support, particularly related to salary evaluation. I would also feel more comfortable with automatic reminders related to payroll deadlines. Organization of reports is a bit confusing.

Pros: Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring regulatory adherences and prompt solution.

Cons: Sometimes timing with smart compliance issues but over all is not much of a bid deal.

Pros: They assist when it is needed. The wait time is not excessively long.

Cons: It enables us to complete tasks effectively.

Pros: The thing I like most is all the tools available on learn. I have really utilized this service for my management staff,

Cons: When there is an issue and having to either create a case or work with customer service. It is a hit or miss. The expectation to partake in the resolution can sometimes be unrealistic. For example, I was sharing an employee of mine had an issue and I didn't mind a little back and forth ensuring the issue was understood but it was crazy. Finally, I just said forget it. I have a job that I need to attend to. We will figure out work around.

Pros: Having a dedicated team makes a difference to me versus calling an 800 number.

Cons: Sometimes the team changes and I lose a contact that I have a great relationship with.

Pros: I really appreciate the personalized service I receive. Having a dedicated team that I can rely on and knowing their names adds a personal touch to the experience. Having access to a ticketing system for open issues has been a wonderful feature!

Cons: One area for improvement would be response times during peak periods. Occasionally, it takes longer than expected to get a resolution or update.

Pros: Expert support, streamlined payroll, employee self-service, benefits administration. The platform includes tools for HR, payroll, benefits, and compliance, offering a unified system for managing workforce needs.

Cons: Cost, complexity, customer support and integration challenges.

Pros: The system works well and though I rarely need additional assistance ADP reps are always very knowledgable and it rarely takes more than a few minutes to resolve issue.

Cons: I sometimes have to speak to someone othe rthan my assigned representative.

Pros: It is very easy to prepare the payroll for every period

Cons: Performance for employees Tax and compliance for 2024 they did not send W2's on time