GoCo

Pros: I like the value for your money.The scheduling and time clock and the payroll, it all gives a good learning curve.The security as great as well

Cons: Sometimes, the onboarding can be a little bit confusing, but in the end it helps the employee.There are some bugs and issues that need to be worked out

Pros: [sensitive content hidden] was helpful in payroll. He seemed the most empathetic out of the media of individuals we came across during our turbulent times.

Cons: I’m not able to find anything I like. It’s been six weeks and we haven’t been able to pay the [sensitive content hidden] because they don’t understand how to fix an issue they created with S Corp. tax benefits. I feel like we’ve had to describe tax code and everyone is so stuck in their silo. No one would track down the actual issue until about week four. I’m the COO and I haven’t gotten paid in a month.

Pros: We liked the ability to streamline our onboarding process. Different tasks can be assigned to different individuals, and deadlines could be set. The onboarding process is about the only pro that I can think of.

Cons: Their support is close to non-existent. I have never been able to connect to a live person on the phone. We have had numerous issues related to payroll, scheduling and a myriad of other problems, and they are always days away from a response.

Pros: Automated onboarding gets new employees moving fast, and payroll flows are adaptable, so time tracking, benefits, and documents are all in one place.

Cons: Learning curve bites while creating data maps and workflows for enhanced reports, whereas bug fixes require careful follow-up.

Pros: The onboarding was meant to be easy and effective. It didn’t quite meet the mark and was pretty difficult to navigate

Cons: Adding an editing forms for on boarding staff just employees in general to fill out was a hassle very complicated in the individual field that they require required you to add to your PDF in order to make it affordable form was overly

Pros: The interface is sleek. The team page looks good.

Cons: Payroll is TERRIBLE. The system is constantly giving an error message that you can't fix. You have to wait on GoCo to fix it. Currently, sitting on the phone trying to troubleshoot a payroll that was submitted on 11/1. It's 11/5 and my pay date is today.

Pros: It worked well with our software and met our needs. It did everything they said it would do.

Cons: The software we used changed and we needed to use another company's product

Pros: Onboarding is much easier. New hires complete offer letter and all new hire paperwork. They also have access to all our benefits management. It makes open enrollment simple.

Cons: Customer service at times have been difficult with high turnover. We had numerous reps assigned to us, but they seem to be making great progress. Our rep now stays in touch, has

Pros: Very convenient for a company that employees work on multiple location

Cons: Nothing much to say ,but it only crashes on Android mobile phone which need reinstalling

Pros: Ease of using the platform. The learning tools. The customer servcies

Cons: The time it takes to load pages and add documents and edit is way too slow. 75% of the time.. more like 90% of time when I use

Pros: GoCo has a user friendly layout that is simple to navigate and use.

Cons: Load time on the app can be extremely long .

Pros: Easy to use product! It's very visual and user friendly.

Cons: Integration with our business took longer than planned, but once up and running it was good. It will be helpful to have more nano size training to better understand and get to know all of GoCo's capabilities.

Pros: I like having a customer service team that responds quickly. They assist with customization and education.

Cons: For the end user the interfaces are clunky. It would be nice if things were more one click completion and intuitive on the mobile app.

Pros: Onboarding is simple with GoCo. It took just a few minutes to be completely set up.

Cons: The integrations are understated and should be highlighted more.

Pros: GoCo is user friendly for both admins and employees and has made the open enrollment and day-to-day administration of benefits much easier.

Cons: The reporting features could be better.

Pros: The time off reporting is the best feature for our smaller company and also the onboarding workflows are great for our small company to remember all the things needed to onboard a new employee.

Cons: Trying to get someone to help you with a specific issue.

Pros: How easy it is to find peoples profiles on goco.

Cons: Having to redo a whole application just to change certain files.

Pros: The on boarding is it streamlined. No more copying and having to check every sheet of paper if signed or acknowledged.

Cons: Wish all documents could be started by employees themselves all the time without have to go those the workflow. I would like to be able to have my documents in customized folders.

Pros: There is great customer service that helps you with different things and are able to take suggestions and get what you need. The development team is always coming out with something new.

Cons: It didn't implement with some of the different software we use

Pros: I liked how clear and easy it was to use GoCo. Our employees were able to navigate clearly, trust data, and have a history available for reviews, benefit changes, and pto.

Cons: I would like to see more accurate reporting out of the benefits changes, headcount, and other reports. It was difficult as we were not able to pull reports from a point in time or range accurately. There was always manual adjustment that had to be made.

Pros: Real time tracking and accountability for employees and leader ship. Allows leader ship to also monitor time off requests and balances.

Cons: We are a fairly new user, and at this time, I do not have any concerns about the product or its functionality.

Pros: Makes onboarding so easy! The custom fields have been perfect for us too.

Cons: No difficulties at all. We haven't tried payroll yet but maybe we will.