Rating
3.8
412 reviews
Starting price
$69
Flat Rate
Categories
7
Founded
2011
Employees
460
Funding
339.4M
Venture (Round not Specified)
TouchBistro is an all-in-one, cloud-based POS and restaurant management system that enables operators to take care of their guests and grow their businesses. Designed exclusively with restaurants in mind, TouchBistro provides the most essential front of house, back of house, and guest engagement solutions on one easy-to-use platform. More than 16,000 restaurants powered globally!
Ad spend / mo
$4K
63 paid keywords
Paid visits / mo
640
Organic keywords
31,827
Organic visits / mo
55,039
Authority
49
8,893 ref domains
Creatives run
26
as Touch Bistro Inc.
Active now
7
last 14 days
Advertising since
Aug 2022
3.5+ yrs running
Last seen
today
still active
Running 13 ads on LinkedIn as TouchBistro - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Restaurant POS & Management Platform advertisers - the validated angles to copy. See the niche →
(412 reviews)
I did enjoy using the software, but dealing with tech support and closing my account has been absurd
Pros: It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great.
Cons: I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning, another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not…
Mike W. · Owner · Restaurants · February 2, 2026
Overall, I like Touch Bistro because it is user friendly, and the customer support makes it very easy to use.
Pros: I really like their customer support. They always have the right answers for me and I like how easy their system is to work.
Cons: I feel like they give you too much information even though a lot of information is good a lot of it is also nonsense
| Category | Page | Rank | Placement |
|---|---|---|---|
| Food Delivery | 1 | 6 | - |
| Bar POS | 1 | 10 |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| touchbistro | $7.59 | 1 | 23.3% | www.touchbistro.com/all-in-one-pos-us/ |
| restaurant pos | $14.20 | 2 | 14.8% | www.touchbistro.com/point-of-sale-us/ |
| pos system restaurant | $12.91 | 2 | 13.4% | www.touchbistro.com/point-of-sale-us/ |
| restaurant pos system | $12.91 | 2 | 9.0% | www.touchbistro.com/point-of-sale-us/ |
| restaurant pos software | $13.47 | 4 | 4.0% | www.touchbistro.com/point-of-sale-us/ |
| restaurant management system | $22.07 | 3 | 3.5% | www.touchbistro.com/point-of-sale-us/ |
| quick pos | $18.53 | 1 | 2.1% | www.touchbistro.com/point-of-sale-us/ |
| merchant terminal | $22.18 | 4 | 1.5% | www.touchbistro.com/point-of-sale-us/ |
| pos apple system | $10.82 | 1 | 1.2% | www.touchbistro.com/point-of-sale-us/ |
| terminal pos | $10.63 | 1 | 1.2% | www.touchbistro.com/point-of-sale-us/ |
| dripos pos | $12.90 | 1 | 1.1% | www.touchbistro.com/point-of-sale-us/ |
| pos system for small bar | $16.94 | 1 | 1.1% | www.touchbistro.com/point-of-sale-us/ |
| bistro pos | $14.06 | 1 | 0.9% | www.touchbistro.com/point-of-sale-us/ |
| touch bistro admin | $5.58 | 1 | 0.7% | www.touchbistro.com/all-in-one-pos-us/ |
| pos food ordering system | $12.24 | 1 | 0.5% | www.touchbistro.com/point-of-sale-us/ |
TouchBistro POS System | Up to 80% Off Hardware
Fast, reliable and easy-to-use POS system. Take care of your guests and grow your business. Control food and labor costs with smart POS tools built for restaurants. One easy-to-use platform.
https://www.touchbistro.com
All-in-One Restaurant POS | Up to 80% Off Hardware
A Restaurant Point of Sale and Management Platform That Helps You Simplify Operations.
https://www.touchbistro.com
Restaurant Management System - Up to 80% Off Hardware
A restaurant point of sale and management platform that helps you simplify operations.
https://www.touchbistro.com
Cafe & Bakery POS System - Up to 80% Off Hardware
A restaurant point of sale and management platform that helps you simplify operations. Manage staff, orders and payments with an all-in-one POS system. Request a quote now. Easy Bill Splitting.
https://www.touchbistro.com
Restaurant POS Software | Up to 80% Off Hardware
A Restaurant Point of Sale and Management Platform That Helps You Simplify Operations. Manage Staff And Floor Plans On-The-Go With Our All-In-One Restaurant Management System. Reporting & Analytics. Cloud Functionality.
https://www.touchbistro.com
Bellal M. · Owner · Restaurants · January 13, 2026
Overall, my experience with TouchBistro has been positive. It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations.
Pros: Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff.
Cons: While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours.
David A. · Manager · Restaurants · January 12, 2026
I balance the night before using TouchBistro and our cc payment system, pulling reports from the online portal and inputing them into an Excel spreadsheet, making sure they match. I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance.
Pros: for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find.
Cons: pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare.
Elizabeth K. · bookkeeper · Food & Beverages · January 12, 2026
Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!!
Pros: Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend!
Cons: The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly.
Desiree B. · owner operator · Food & Beverages · January 12, 2026
Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not.
Pros: I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them.
Cons: We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality.
Jo M. · Owner · Restaurants · January 12, 2026
I wouldn’t want to use this system again. It probably cost more money to use due to it’s inefficiency.
Pros: Nothing about touch bistro is worth the cost of this point of sale system. There are much better alternatives
Cons: It froze and had to restart the point of sale all the time. The button layout was an absolute mess..
Alan P. · Server · Restaurants · January 12, 2026
2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them.
Cons: Customer service, constant crashes.
Samuel M. · General Manager · Restaurants · December 5, 2025
TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend.
Pros: Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall.
Cons: Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability.
Margeaux L. · Owner · Hospitality · December 4, 2025
Nightmare. Over and over I’ve called for 10 months now for a resolution to a restart issue. Ive concluded that this company has no personnel capable of correcting bugs and badly written code. I am warning everyone I know to stay away from Touch Bistro
Pros: The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works
Cons: It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution.
Gary L. · Operations Manager · Restaurants · November 25, 2025
Very negative. legitimate charges not delivered, promised service, constant interruption, and loss of sales.
Pros: Nothing Unfortunately they take advantage over their customers. Overcharge, break contract never delivered service that was promised.
Cons: This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day. As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised. Nevertheless, I have been charged for them. They sold me outdated equipment, including a discontinued payment terminal. It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported. It was nearly impossible to reach any of their managers, despite multiple requests. This lack of communication only added to our frustration and further delayed resolution of the issues we faced.
Inna K. · Owner · Hospitality · November 21, 2025
Overall it is clear that this software was created by someone that has never worked or managed a restaurant. Our buyout was also insanely high ($7k) Look elsewhere!
Pros: quick support and simple setup. You can call the 1800 number and get someone on the line within a few minutes. They are able to see your ipad which is helpful.
Cons: HORRIBLE CONNECTION PROBLEMS. Used a Moby8500 that would disconnect every single day leaving us with a terminal down. Offline mode is an absolute joke. You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen. The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away. Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders. They also charged us for loyalty services and never set it up.
Aidee H. · owner · Restaurants · October 14, 2025
very poor for the cost. Was with them for 7 years and then they said we had to buy everything new because equipment was outdated.
Pros: not much to like about it. It got worse and worse over the years. They want you to buy all new equipment
Cons: in and out service. The ipads are down A LOT. Way too expensive for what you get. I strongly suggest going with someone else
Cathy G. · owner · Food & Beverages · July 30, 2025
Poor customer service from the beginning. Mislead by sales rep. Inadequate training through Zoom. Missing/Unusable equipment. Calls not returned; advised to use email but no response to those either.
Pros: TouchBistro is iPad based and almost all-wireless system. It's very convenient to walk around with the POS system.
Cons: Customer Service is the worst I have ever encountered in any setting or in any industry. No response or resolution to most problems.
Cindy C. · owner · Restaurants · May 27, 2025
It was a great experience. Very easy product to use and beneficial that it can be easily integrated with other products!
Pros: It was very user friendly! Easy to train staff how to use and very straightforward format. Very nice for event based or restaurant based sales. Also great integration abilities!
Cons: It’s a bit more expensive of a product in a competitive field. Great product but the cost is a downfall.
Jackie I. · Venue and Events Manager · Hospitality · May 5, 2025
ABSOLUTELY TRASH Do. not. Do. It. Unless you want to poke your own eyeballs out with frustration
Pros: 6 months of on boarding with nothing but confusion and frustration. None stop calls and harassment about things that went important to the point of me having to block the rep and request a new one. We’ve lost thousands of dollars over the months of waiting to have it started. They say they handle EVERYTHING AND PROMISE THE WORLD . What they mean by that is you better like learning over zoom and be prepared to wire and do everything yourself over video.
Cons: TERRIBLE EXPERIENCE. There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first
Mckayla v. · Owner · Hospitality · April 9, 2025
We are opening a restaurant and wanted a Valentines POS, they wanted $300 a month for hardware and licenses. We signed thinking we could cancel if we didn't get to open. Our financial advisor told us that we could get a POS for $30 a month and its ridiculous to pay 10 times that as a beginning business. We can't open due to structural issues now and in trying to cancel - when we never received any of the hardware - they want $16,000. Don't care that we can't open and don't have their hardware. Won't negotiate any fees or anything. Highly suggest we get their hardware and start using it when we can't open. STAY AWAY
Pros: Never got the hardware - structural issues caused opening delayed
Cons: Aggressive sales - inaccurate salesman, charging 10 times the amount of another POS system
Crystal B. · Support · Restaurants · February 18, 2025
$8e
Pros: Sales team works fast to get you signed up
Cons: Sales team lies about the abilities of the software to get you to sign a contract. They will do anything to keep you locked in even if you didn’t use the service or service up.
Stephen V. · Owner · Restaurants · December 20, 2024
They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy.
Pros: Good working restaurant system and in the beginning was a well run customer focused company
Cons: Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved.
Scott R. · GM · Restaurants · September 11, 2024
If I am allowed i will give minus stars and they are not be in market. They should be banned
Pros: Nothing they scam people to bind you in contract if you want to walk out they want you to pay full amount of services. They never provide any equipment and charging you for services.
Cons: Customer service and everything. Even their software not friendly for restaurant.
Sam T. · Manager · Restaurants · August 20, 2024
Pros: I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced!
Cons: shady business practices from the start! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!!
Daniel C. · Operator · Hospitality · May 26, 2024
I'm at my wits end. Months of dealing with tech support, no resolution in sight for a program that only works sometimes and has cost my business time and money. I finally cancelled today and now I'm stuck spending thousands for equipment that doesn't work. Seriously, just avoid Touch Bistro all together.
Pros: The customer service people are friendly, despite never being able to resolve your issue.
Cons: From day 1, system crashed several times a day. Called over and over for months now and nobody can seem to fix it. Gift cards never worked. Same thing, tech support couldn't figure it out so issued a refund (still waiting for months later) No accountability or anyone to help. Have to call support everyday and explain over and over.
Stephen R. · Owner · Restaurants · February 28, 2024
Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary.
Pros: The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.
Cons: Where to begin? We literally have pages of complaints about this system.
Robert M. · Owner-GM · Restaurants · February 26, 2024
Awful from start to finish. I still can't get anyone to call me back and refund my money for the three months that it has been cancelled. Stay away!
Pros: Easy to use. Like the fact that it runs off an iPad.
Cons: To try and reach someone from tech support was difficult to say the least. Took a few days to have someone call back and help set up. I moved to Clover which has great customer service and better reporting. I am still trying to get my account cancelled. Even with a confirmation code, no one has reached out to billing despite repeated calls. They have kept billing my account after cancellation and I have to put a block on my credit card. Stay away!
Kimberley S. · Owner · Food & Beverages · February 20, 2024
Went live over 2 months ago and from day 1 experiencing critical issues. Menu items, groups, modifiers and printers disappear and change. System often crashes. Still not resolution or hope in sight. They are in breach of service agreement and will switch to Toast for all 3 businesses totally 5m + in cc sales. They don’t seem to care.
Pros: Ease of use. Cloud based. Apple products
Cons: No dedicated person overseeing account. No follow through from support. Support lacks knowledge and reads from troubleshooting script.
Edward Joseph C. · Owner · Restaurants · February 7, 2024
| iPad POS | 1 | 10 | - |
| Online Ordering | 1 | 12 | - |
| Restaurant Management | 1 | 14 | - |
| Restaurant POS | 1 | 20 | - |
| Point of Sale | 1 | 22 | - |