TouchBistro

Pros: Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff.

Cons: While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours.

Pros: for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find.

Cons: pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare.

Pros: Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend!

Cons: The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly.

Pros: I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them.

Cons: We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality.

Pros: Nothing about touch bistro is worth the cost of this point of sale system. There are much better alternatives

Cons: It froze and had to restart the point of sale all the time. The button layout was an absolute mess..

Cons: Customer service, constant crashes.

Pros: Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall.

Cons: Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability.

Pros: The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works

Cons: It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution.

Pros: Nothing Unfortunately they take advantage over their customers. Overcharge, break contract never delivered service that was promised.

Cons: This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day. As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised. Nevertheless, I have been charged for them. They sold me outdated equipment, including a discontinued payment terminal. It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported. It was nearly impossible to reach any of their managers, despite multiple requests. This lack of communication only added to our frustration and further delayed resolution of the issues we faced.

Pros: quick support and simple setup. You can call the 1800 number and get someone on the line within a few minutes. They are able to see your ipad which is helpful.

Cons: HORRIBLE CONNECTION PROBLEMS. Used a Moby8500 that would disconnect every single day leaving us with a terminal down. Offline mode is an absolute joke. You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen. The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away. Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders. They also charged us for loyalty services and never set it up.

Pros: not much to like about it. It got worse and worse over the years. They want you to buy all new equipment

Cons: in and out service. The ipads are down A LOT. Way too expensive for what you get. I strongly suggest going with someone else

Pros: TouchBistro is iPad based and almost all-wireless system. It's very convenient to walk around with the POS system.

Cons: Customer Service is the worst I have ever encountered in any setting or in any industry. No response or resolution to most problems.

Pros: It was very user friendly! Easy to train staff how to use and very straightforward format. Very nice for event based or restaurant based sales. Also great integration abilities!

Cons: It’s a bit more expensive of a product in a competitive field. Great product but the cost is a downfall.

Pros: 6 months of on boarding with nothing but confusion and frustration. None stop calls and harassment about things that went important to the point of me having to block the rep and request a new one. We’ve lost thousands of dollars over the months of waiting to have it started. They say they handle EVERYTHING AND PROMISE THE WORLD . What they mean by that is you better like learning over zoom and be prepared to wire and do everything yourself over video.

Cons: TERRIBLE EXPERIENCE. There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first

Pros: Never got the hardware - structural issues caused opening delayed

Cons: Aggressive sales - inaccurate salesman, charging 10 times the amount of another POS system

Pros: Sales team works fast to get you signed up

Cons: Sales team lies about the abilities of the software to get you to sign a contract. They will do anything to keep you locked in even if you didn’t use the service or service up.

Pros: Good working restaurant system and in the beginning was a well run customer focused company

Cons: Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved.

Pros: Nothing they scam people to bind you in contract if you want to walk out they want you to pay full amount of services. They never provide any equipment and charging you for services.

Cons: Customer service and everything. Even their software not friendly for restaurant.

Pros: I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced!

Cons: shady business practices from the start! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!!

Pros: The customer service people are friendly, despite never being able to resolve your issue.

Cons: From day 1, system crashed several times a day. Called over and over for months now and nobody can seem to fix it. Gift cards never worked. Same thing, tech support couldn't figure it out so issued a refund (still waiting for months later) No accountability or anyone to help. Have to call support everyday and explain over and over.

Pros: The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.

Cons: Where to begin? We literally have pages of complaints about this system.

Pros: Easy to use. Like the fact that it runs off an iPad.

Cons: To try and reach someone from tech support was difficult to say the least. Took a few days to have someone call back and help set up. I moved to Clover which has great customer service and better reporting. I am still trying to get my account cancelled. Even with a confirmation code, no one has reached out to billing despite repeated calls. They have kept billing my account after cancellation and I have to put a block on my credit card. Stay away!

Pros: Ease of use. Cloud based. Apple products

Cons: No dedicated person overseeing account. No follow through from support. Support lacks knowledge and reads from troubleshooting script.