Servant Keeper

Pros: Servant Keeper Takes all the work out of preparing contribution statements. We have used SK for our church contributions for over 18 years.

Cons: There is really nothing that I dislike about SK...there are a lot of features that we do not use, but everything we use, we like.

Pros: Product is very customizable as far as database fields go. It also has a lot of functionality within the reports manager.

Cons: They fell woefully behind in keeping up with an up to date GUI. The interface looks like an old version of windows. In addition we experience multiple times when they lacked compatibility with the later Mac OS updates. For weeks at a time we had no choice but to only access Servant Keeper via a Windows based computer.

Pros: The depth of services provided on the platform. SK can handle everything a church needs.

Cons: The overall interface and user experience need to be improved.

Pros: Very easy to use and easy to train volunteers and members

Cons: Check in was not wireless and was bulky having computers at each station

Pros: I did not like anything about Servant Keeper.

Cons: It was not appealing to the eye. The customer service and ease of use was absolutely the worst I have ever experienced.

Pros: Very easy to use and set up online. Makes giving very easy and convenient for givers, and very easy for the treasurer to track and record.

Cons: The fees. Servant Keeper took over from the previous software we used, but we didn't pay as much in fees previously. e.g. If all donations are made by credit card, but none by ACH one month, then we pay a fee for ACH - even though we didn't even process any ACH transactions. It seems that for some reason the credit card fees are a little higher, as well.

Pros: I am so impressed with everyone I have talked to so far at Servant Keeper. I have taken a few webinars, called the Help Desk and emailed with the onboarding team a few times. Every time my experience was excellent. Everyone is so helpful and patient. I got lucky to talk to [sensitive content hidden] from the Help Desk twice, and she is outstanding.

Cons: We are struggling with a few glitches for the account setup for donors, which are concerning me. I have talked to [sensitive content hidden] about it, and hope Servant Keeper can remedy the issues as soon as possible. After you first sign up and create your account, our donors are unable to enter their payment info. Even after logging out and logging back in the next day, it still doesn't seem to work. It eventually works, but I anticipate a little frustration from our donors.

Pros: I especially like the support - everyone is knowledgeable and patient. The software is very good as well, and it's now in the cloud for "on the move" access.

Cons: Least? I'm thinking. I can't really think of what I don't like - wait I know. You have upgrades often and I don't have admin access to my own computer so I always have to ask my Tech guy to come to my desk, log in and accept the update.

Pros: I shared this on another survey. [sensitive content hidden] was fantastic, extremely professional, and made me feel comfortable while discussing roles. She made me feel I was the most important customer she had.

Cons: I have nothing per se negative about Servant Keeper

Pros: The price is very affordable. The features are much more user-friendly, and vast, compared to the limitations of Realm. The customer service is top-notch! I never received this from Realm.

Cons: The cloud version SK8 seems to have slow connection issues but it could be from my MAC setup. We also have a Windows PC with no issues running multiple screens simultaneously in SK8.

Pros: I like Servant Keeper because it has all of the features to help you collect and maintain information for members, general and monetary. Also, I really like the fact that there is always available knowledgeable, patient and courteous staff to help you with any situation you may have.

Cons: I personally like all of the features of Servant Keeper.

Pros: We have found Servantkeeper easy to use, from installation to daily operation, it is truly impressive. The streamlined installation process made the initial setup hassle-free, and the intuitive interface has simplified daily use. This user-friendly experience has not only saved time but also enhanced overall productivity.

Cons: We have not experienced any negative aspects of its use. Its seamless functionality and user-friendly interface have contributed to a hassle-free experience.

Pros: Received great customer service today. Product is for the most part pretty good. Saves a lot of time. Useful for tracking donations and maintaining lists of congregants who serve in various capacities.

Cons: Some of the interfaces don't always work that well. Setting up new financial management program and it is a bit more complex than we anticipated.

Pros: We are a small church, using spreadsheets to track most finances. We needed an easily understandable program that we could use for donation giving, and produce the year-end donor reports. Servant Keeper fits the bill! We also use the donor tracking capability to be able to do demographic studies of our congregation (location, age, amount given, etc.). We have not yet used the Directory feature, but we expect to do so in a fe months. As we grow it has additional features into which we can grow.

Cons: I really don't have any cons with respect to Servant Keeper.

Pros: integration with Vanco and Mailchimp have been helpful, existing report templates are pretty comprehensive, customizable fields on individual and family profiles, groups keeper is a pretty good way of grouping people together based on a wide variety of criteria, being accessible offline is convenient, there are a ton of features on every module and several ways to do the same things

Cons: report customization is clunky and limiting, mobile apps are buggy and not super helpful, the learning curve is big and the interface is not super intuitive or user-friendly, the number of fields that are not utilized is overwhelming and distracting, exporting to CSV does not work very well and often creates more work, the software being downloaded is limiting in its accessibility for multiple users, the price is constantly increasing without more features being added, data entry systems are simultaneously very limiting and also very vague which easily leads to inconsistency and clerical errors, support is not super helpful and there isn't a ton of online information to help with basic questions, overall the system is outdated and clunky and not ideal for churches with the intention of growth

Pros: The customer service woman went above and beyond helping me with my problem. I really appreciate that

Cons: Very user un-friendly !! After the update, I spent 3 hours with issues related to the update. Makes we uneasy about ever updating again

Pros: It is so good in keeping up with the people and their giving

Cons: nothing, I don't have anything bad to say.

Pros: Integration and features added to the app. After getting through the Staff step by step login for the set up.and managing for that was manual for donors that used cash donation. Next was the process of give now for the members and donors giving through the process of their email payments and receipts.

Cons: I have never disliked servant Keeper use it for membership donation only for over 20 years. Now with getting the donors an for me to track is very good for me and the process of income to the church

Pros: Servant Keeper is pretty user friendly and you are able to customize it to fit your particular needs. You are able to change titles of boxes and truly track exactly what you need to track for your non-profit. That part is fantastic. It's easy to import data from other programs which is super helpful.

Cons: all.the.clicking. There is so much mouse clicking when you use this product. It is almost funny how many times you have to click to complete simple tasks. It drives me insane. It could be way more efficient than it is when it come to doing tasks.

Pros: The product is easy to use and we are able to be proficient very quickly. I have been a user for able even months and continue to learn how to make the most of the features of the software.

Cons: Not sure yet. I am a heavy user of Excel and will be explore how to import data to do donor management analysis.

Pros: Very easy to use, manuals are easy to read and for the most part understandable and now that they offer an online giving platform they have all we need in one package. The customer support is Exceptional, the techs are always so helpful and patient, working thru whatever problems we're having or have created.

Cons: There is not one thing that I dislike about servantkeeper. I do dislike the fact that we don't utilize all of the features offered thru the software.

Pros: how membership and contribution manager interacts

Cons: Very few function can be a little bit better overall it is still very user friendly

Pros: I very much appreciate the ease to use this product, along with the wonderful support they provide.

Cons: I really can't think of anything that I would suggest.