Lavu

Pros: A lot of features are offered for a decent price point. I enjoyed the loyalty program and the options for setting up.

Cons: Hard to reach customer service sometimes. I’ve had a few issues with printers and tablets disconnecting.

Pros: Customer Care and understanding to how I was feeling as a frustrated customer. [sensitive content hidden] went over and beyond to put a peace within my heart as I struggled somewhat with trusting a new POS system.

Cons: My Onboarding Coordinator [sensitive content hidden]! Definitely made me feel like I hade a big brother looking out for me! He checked in one m9st nights to make sure all was well and to see if I had any other concerns. I really appreciated his empathy and professionalism. Very patient and polite! Whatever was a concern to me whether big or small, [sensitive content hidden] made my business a priority and handled it till I was satisfied!

Pros: Ease of use when using the POS...it is intuitive and has the features to make a restaurant run effectively

Cons: Could use a few addl marketing tools. Support takes a bit longer in the later evening, but they do respond.

Pros: The system itself is easy to use, and I can't say enough about the customer support! The back office reports are easy to read.

Cons: As far as I know there is no option for early pay out, so I would like to see that available, but other than that I have no complaints.

Pros: $8b

Cons: Haven't found anything we were not happy with. If we were to have any regrets about Lavu, it would be that we hadn't found their product years ago. Lavu has been the complete opposite of the bad experiences we had with other POS systems

Pros: The system does not do what you said it's going to do it doesn't batch out at the end of the day the whole amount of money you have to go in and put zeros in for the tips to get your whole batch out and that was not explained to us when we got this system

Cons: The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls

Pros: Everything is on one screen & it's easy to find. Also, everyone was super helpful & easy to contact.

Cons: It's just a new system so takes time to get used too. That's no fault of Lavu though. A little training and practice should fix that!

Pros: It is flexible and convenient and I’m paying less than the other POS system

Cons: Every time I have to edit an item on the menu I have to use my computer.

Pros: The customer service and the easy programmable POS System, 24/7/365 accessible costumer service

Cons: that they don't have a rotating stand for the ipad to flip it over to the customer for tips, I bought one from amazon and so we are able to do that now

Pros: The Lavu POS is user friendly and I like the fact that I am able to maintain the system myself instead a third party handle the site.

Cons: The fact that the POS does not notify us when we receive an order even though we do not have the kitchen system.

Pros: It is quite easy to use, updating is a breeze, and the ability to use it in different locations at once is great.

Cons: Data Base host goes offline too often especially when we are most busy.

Pros: It is doing the job as a POS system like any other; we did not change it because sadly our staff and management are used to it, but this will change after this year.

Cons: $8c

Pros: The iPads are set up well and everything was fairly simple to set up

Cons: That you have to do all the changes on the computer and not on the actual ipad

Pros: The funcionality and the service. When I have a problem the support teams always show up very fast

Cons: Some features that arent available, like passing some data to Excel

Pros: The entire onboarding team was phenomenal and attentive to my needs for the POS. Very engaging.

Cons: The main terminal does not rotate. Terminal was shipped in dark mode which did not allow me to view the setup screen.

Pros: Great service experience , always solve my problems

Cons: Everything is ok, really easy to use and is a great tool for my business

Pros: The ease of building your own products and able to integrate with online orders

Cons: We don’t have any complaints about lavu pos

Pros: We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily.

Cons: Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations.

Pros: Everything comes to you very fast with simple setup instructions.

Cons: The screen is a little smaller than most

Pros: Im new at it . But it seems easy to do and handle

Cons: Nothing yet . Have not had it long and waiting on business to open

Pros: They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell.

Cons: Everything I said about. The miscommunication and false information.

Pros: Nice hardware and free trial. Knowledgable support team.

Cons: Not transparent with the charges. I was not told about the card point charges. Also no warning of Lavu being cancelled. So I cannot access the reports.