Service Center

Pros: It is nice that they offer the opportunity to ask questions with live agents. There is also a self serve option which I appreciate.

Cons: My question was not answered when I submitted it to a live agent. I waited a few days and finally received a reply. The reply did not answer the question "How can I add another provider to an existing Office Ally Account?"

Pros: The program is intuitive and easy to navigate. It makes managing claims and patients easier by having clear concise screens and fast processing times. I have done billing and insurance for years and have been pleasantly surprised with the ease of use and on the odd occasion when a problem arises (usually user error on my part), customer support is quick to provide information. We are also saving money every month compared to our previous processor.

Cons: There are no cons to this service. It has good value and is easy to use. You cannot say bad things about that.

Pros: The Service Center is very helpful on addressing the issue and getting a prompt answer. Great customer Service!

Cons: No complaints. They answered all of my questions in a very efficient manner and very professional. Would recommend Office Ally to all my friends.

Pros: I mainly use the clearing house to submit insurance claims. The system is streamlined and easy to use and I have always been able to access customer support in a timely manner.

Cons: It would be more desirable if there were more par companies. Most of my claims tend to be non par, resulting in more expenses on my end.

Pros: What I liked most about the Service Center was its efficiency, reliability, and knowledgeable support. The system was well-organized and intuitive, allowing tasks to be completed accurately and in a timely manner. In addition, the support team demonstrated a strong understanding of medical billing workflows and provided clear, professional guidance, which helped ensure compliance and reduce errors.

Cons: There were only minor areas that could be improved, such as making certain workflows a bit more streamlined. Overall, the experience was positive, and any challenges were minimal and did not significantly impact usability.

Pros: I liked the customer service with service center, They have been instrumental in navigating me through the daunting process of switching clearing houses. I have used them for tutorials to see which product best met my office needs and they held my hand through the coding hiccups that I met along the way learning a new office system.

Cons: I don't really have any negative things to say about the service center. They were about half the price of my original clearing house and they have been very accessible the few times I have needed to correct my claims.

Pros: It's so easy to use and love the accessibility to customer service. I've been using it for almost 6 years.

Cons: The new version is a bit difficult to understand the billing and insurance coding, but I know I can always call and ask questions.

Pros: Ease of submitting claims once the information has been entered. Managing claims and viewing past claims.

Cons: Having to complete different forms or sections to save. It would be great to save everything in one form and just make date, codes, etc changes the date of billing.

Pros: Very easy to input claims and also cost effective. Easy to retrieve EOB's for claims paid. Customer service is available and helpful.

Cons: Can't think of anything that I don't like. This claims clearinghouse works well for me and is certainly better than the others I have used..

Pros: It’s so easy! I use it exclusively and get paid so much quicker than submitting via fax or mail. I suggested to several colleagues

Cons: Not too many Cons to be honest. The best investment I made in my practice in 15 years. It’s so easy and worth every penny

Pros: The service center is easy to contact and quick to respond. The center was able to handle my concerns.

Cons: There is nothing to dislke at this point. The service center is quick to respond and through. The service center made customer support easy.

Pros: I really loved your services, billing my patients is easy and straight forward and have been using this service for 15 years but the prices has gone up so much!

Cons: Pricing is getting outrageous! Charging for eligibility as well now $10.85?? I will not be using that service now that I know you charge for it! 100% ridiculous in my opinion!

Pros: I really find the office Allie service center excellent in the areas of letting me know which claims have failed to be submitted.

Cons: The thing that I like least about the service center is that if a claim has failed and they provide the information on what needs to be corrected sometimes it's confusing to figure out what you do need to do to fix the claim

Pros: Ease of submitting claims; reports of submissions and payments easy to access, with helpful email prompts when something is available to review

Cons: Boxes on CMS form are very tiny, even when I use the updated service center interface. Can be slow to load when I click "use client info" to fill out insured's information.

Pros: It is so easy to use, very user friendly. Easy to get our claims submitted and EFT's and they have amazing customer support. I cannot say enough about how easy it is!

Cons: I have not had a negative issue with them at all! If I ever had a question or issue customer service resolved all of my questions.

Pros: Claims Management is one of the best review section, and electronic remittance review and detailed EOB can be review to understand the transactions.

Cons: Sometimes, ERA is not populating & getting issues to load in OA, even though payer was sent the ERA's

Pros: We like Office Ally because it has streamlined our billing processes and ability to submit our claims to almost all our payers. The real time verification feature is terrific.

Cons: We really don't see many "Cons" in using Office Ally. Rarely do we have an issues with it and our claims are processed quickly. Computer glitches are rare and we have fre problems at all.

Pros: Service center streamlines everything and makes submitting billing super easy. Our software does most of the work to make the claims and we just simply click a couple buttons to have it submitted. The cost is about a third of what we were paying some clearinghouse to do the same thing. Initially we thought transferring all our information and transitioning to a new system was going to be super difficult but the process and the help from office ally customer support to get all our information transferred couldn't have been easier. We can now focus on other things with our patients. Our only regret is that we didn't do this a long time ago!

Cons: We at this time, almost 9 months, in have no complaints, everything has been super easy and efficient.

Pros: I have been using Office Ally for more than 15 years. The cost is very reasonable, and the customer support is outstanding. The entire system is user-friendly as well.

Cons: I cannot think of anything. They are excellent at sending updates and informing clients when the site will be down.

Pros: Submitting and managing claims in the “Classic Service Center” is easy and intuitive. I appreciate that the “Classic Service Center” is still accessible.

Cons: I do not like the updated/newer claim entry and find the interface confusing in its organization/layout. I have also found past billing charges confusing; there were features that I didn’t know I’d be charged for using until after I used them.

Pros: Easy to use, easy to access, keeps me updated on status of things. Makes my billing super easy and simple. I recommend this to everyone. Saves so much time. Can call and talk with someone if have a question which I really like and short wait times.

Cons: Honestly, all of my experience has been totally positive. No complaints. OKay, so I'm supposed to come up with something to meet minimum. Maybe shorter wait time to talk with representative.

Pros: I'm able to do so much the service center. I like how streamlined screens are, the software is very intuitive to use. I'm able to quickly access transactional details.

Cons: I don't have specific problems with the service center. They have added more links to processes over the last few years and are receptive to changes from groups, so it's worth speaking up to their help / support teams, as needed.