Anagram

Pros: Anagram RCM is an excellent tool to allow a practice to summit their billing on time. The Team took time to help integrate our routine with their routine and help meetings to assure our needs were met. We are a large practice with VSP + Medical billing. We needed both and RCM has billers that understand both. Highly recommend. [sensitive content hidden] is the one to contact and she is well versed in integration.

Cons: Anagram RCM is working on new technology for insurance verification, reviewing patient deductibles and making the claim submissions easier. Looking forward to the upgrade.

Pros: So many PRO's with Anagram! The insurance locator is GAME CHANGER! So helpful for the office

Cons: If I had to say one negative about Anagram, it would be (and I don't believe that it's Anagram) sometimes when trying to locate insurance, the system fails in the search and provides no insurance at all.

Pros: Excellent communication, very knowledgeable and ease of use. Our account specialists are amazing and have made our transition with Anagram easy and worry free

Cons: I haven't found any cons working with Anagram. They are extremely thorough and have helped with lowering our A/R

Pros: I've had a really positive experience using Anagram. The platform is easy to use and not complicated at all, which makes managing things like invoices really smooth. Tracking invoices is straightforward, and everything is clearly laid out. What really stands out, though, is the customer service. The team is super helpful and always responds to messages—usually within 24 hours. Their quick and friendly responses make a big difference. Overall, Anagram makes the whole process simple and stress-free. Highly recommend!

Cons: So far, I haven’t had any major issues with Anagram. On the rare occasion that something comes up, they take care of it quickly. Overall, it's been a smooth experience, and I’m happy with how everything works.

Pros: The Anagram team is responsive and available when billing questions/issues arise. They have been very receptive to our specific billing needs and we have had no issues since beginning to work with them!

Cons: Perhaps there could be an easier method of reaching out with questions? We use the inquiry tool but maybe there could be a separate chat tool to ask quick questions?

Pros: Their attention to their clients needs is unmatched! I love that they are the creators of the program they use, which I feel makes them more vested in our success.

Cons: I have no cons, I have found them to be supportive and if something does arise that needs addressing they are all over it.

Pros: I like that I am able to look up out of network benefits for our patients that choose to come to us. I hate that vision plans are dictating how people should be acquiring their optical needs, people should have a choice to go anywhere & this enables so the patients can

Cons: there is not really anything that I dislike, it works as it is designed to work

Pros: Very easy to navigate. It gives patients the benefits up front so they don't have to wait to get reimbursed.

Cons: No cons, so far. Wished we started using it sooner.

Pros: The effectiveness, easy, and easy to understand

Cons: There are no cons for me. Anagram has gotten our clinic to which it made our patients very happy.

Pros: It's easy to use, very user friendly. Extremely helpful in encouraging patients to come to my establishment despite not being "in network". Patients are excited to know they could still benefit from our customer service and get reimbursed from their optical coverage.

Cons: I would like the courtesy claim feature be used for any insurance. Even if there's no guarantee the patient would be reimbursed, at least I could try.

Pros: I like the variety of vision plans that I can search within its platform. I am also satisfied with the increased speed of each search which is a benefit when customers are waiting.

Cons: I am unhappy that the company does not have a dedicated customer service phone number to reach out for help. I would also like to see an expansion of insurance plans featured on the service.

Pros: Anagram is very helpful when looking into out of network benefits for our patients as well as being able to submit for reimbursement on our patients behalf. Majority of the vision plans we see are available for searches, with the exception of a couple obscure vision plans. Anagram universal search has saved a lot of time and was even helpful by providing inactive/older vision plans. Anagram is also very user friendly which is very helpful!

Cons: I would like to see Anagram expand their options of vision insurance plans, maybe add more of the obscure vision insurance plans that we still see sometimes. It would also be nice to be able to get notified when a patient receives their reimbursement or a way to track how long it may take for a patient to get the check in the mail.

Pros: It helps me see patients while getting the middle man (insurance company) out of the equation. This allows me to provide the best quality of care for my patients.

Cons: n/a.

Pros: I love that in just a couple steps we are able to search for our patients that do not know what they have for insurance.

Cons: That we can not search for Optilegra and Avesis also.

Pros: Program is easy to use. Also customer service is very helpful when need support.

Cons: We have had no issues with Anagram. Any issues we run into we are able to contact customer service for help

Pros: Our office really enjoys using this platform it helps us with our billing specifically out of network patients

Cons: Nothing really really an amazing team extremely quick and answering my questions

Pros: Anagram is very easy to navigate for both locating insurance plans and processing claims.

Cons: Anagram doesn't have any major downsides, it works smoothly and efficiently for everything we use it for.

Pros: We can easily look up our patients out of network benefits and file the claim for them. This gives us a chance to capture the customer with vision insurance even though we are out-of-network providers.

Cons: A few years ago the system wasn’t very good at finding the benefits right away but they have done an amazing job revamping the system over the last few years and it finds the benefits quickly now.

Pros: there is nothing good to say about the company who has not phone number to contact, no support team will reply to email.

Cons: everything from customer service, features and pricing.

Pros: $84

Cons: There have been a couple of things that have recently seemed to be resolved. So I can't think of anything new right now, as I've only been using Anagram for 2.5 weeks.

Pros: Having all of the details benefits for patients, very easy to read and understand.

Cons: Having to go through multiple vision plans to find which one is associated with the patient.

Pros: We have been using Anagram in our office for almost 2 years now. When we first opened our office we decided that we would not be accepting an vision plans in the office. As an initial offering we were matching pricing with our patients vision plans, and though we were able to make it work with our glasses sales, the exam copays and discounts on contact lenses were absolutely killing us. We decided to make the switch over to Anagram as it allowed us to seamlessly look up benefits for patients and file them all in the same platform. I had experience with a similar program at a previous employer and learned some great verbiage to explain how the process works to our patients, and have passed that on to our other employees creating a successful integration of Anagram into our practice. Anagram has been a great driver for us in growing exams and capturing material sales from those exams.

Cons: The only downside has been when plans occasionally populate with OON benefits, but then once filed we find out that that particular plan does not offer OON benefits. This issue seems to be pretty much resolved as it hasn't been an issue in quite some time, and only affected about 5-10 patients. So a very small sample size.

Pros: I love I can see if a patient has benefits, is eligible to use the benefits, and what they can expect their reimbursement to be.

Cons: The universal search isn't standard. Would really cut back on time spent putting a patient's info in.