Rating
4.7
11 reviews
Starting price
$2,500
Other
Categories
2
APP Tech pioneered the incident-based approach to claims and risk management. Since 2003, we’ve delivered integrated technology solutions to hundreds of customers across North America — to improve claims-management efficiency and scalability, increase visibility, shorten response times, lower premiums, and prevent risk events. Cloud Claims by APP Tech is an integrated solution that is highly configurable, with actionable reports to guide decision-making and a friendly UI so you can get work done faster and more confidently. Cloud Claims runs in the cloud, so there’s minimal IT burden and no installation required — just simple configuration, effortless system upgrades, best-in-class security, and the ability to scale quickly. We’re proud of our 100 percent implementation-success rate and excellent customer-retention rate, a result of our commitment to understanding our clients’ needs and rolling out solutions that work for them.
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(11 reviews)
Very responsive to all my questions and tech support is great! Most issues have been resolved in a few hours.
Pros: Love this system and it is a great value for the money. It is simple to use and works great for our purposes.
Cons: Can be glitchy every now and then but not enough to be that bothered by it. Nothing else really is a con.
Gina M. · Vice President Risk Management · Investment Management · October 28, 2025
Prior to implementing Cloud Claims, our claims review was several hours long and often took an entire day to complete. With Cloud Claims, reports are run regularly and reviews are done within an hour or two. The system has given us the ability to query data which was not previously available. Cloud Claims has definitely improved our incident handling process.
Pros: Reporting and analysis capabilities, customization, expandability of data fields, and customer support.
Cons: I'd like to see greater flexibility on the dashboard.
Sandy B. · Claims Administrator · Logistics and Supply Chain · December 6, 2024
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Domain confidence 95%
In my previous organization, we used Excel to track claims. With Cloud Claims, I can easily track outstanding claims and their related costs. Additionally, the ability to centrally store contact information for our employees, track incident notes, and record all documents related to an incident is a great advantage.
Pros: Very easy to use. The flexibility of the reporting feature.
Cons: I wished I could make the incident view my default view instead of the dashboard.
Mysti D. · Claims and Risk Management Specialist · Transportation/Trucking/Railroad · December 4, 2024
IMS is a great resource for managing claims and incidents. It was easy to implement and use, and it has become a critical component of our record keeping. It streamlines several actions that used to take several more steps. Examples of tasks it helps complete efficiently: keeping notes/logs of claim activity, paying bills related to claims, managing claimant and vendor information. The "canned" reports it comes with have been very useful, and they look professional right out of the box. As a self-insured, fairly small public entity, this software solution has helped to make a tremendous improvement in our record keeping and claims adjusting experience - with the limited staff resources we have.
Pros: Ease of use, ease of making payments, being able to keep an electronic file - getting away from paper file
Cons: Uploading attachments from my email has never been a function I could accomplish efficiently. It is a very slow thing, so I just don't use it.
Jennifer M. · Risk Management Officer · Government Administration · December 3, 2016
overall it is great, only concern is pasting in activity comment. All emails I get on claims are moved to comment in activity. I can have one that is 3 paragraphs save no problem the next one could be 10 words and won't save. Looks like it may have something to do with the bottom of email hyperlinks return email.
Pros: easy to input claims
Cons: saving attachments
Bonnie M. · insurance and risk administrator · Automotive · December 1, 2016
The software is user-friendly and is an excellent source for tracking multiple types of claims. The customer support is fantastic and I always receive a quick response!
Sandra J. · December 1, 2016
In our business, we need to input a lot of information to understand the situation of an incident. IMS lets us input all the information in a very user-friendly way. It is also very easy to correct any errors we've made.
Pros: It's very user-friendly.
Cons: Can't say I have any.
Tiffany S. · Intake Administration · Transportation/Trucking/Railroad · December 1, 2016
$7a
Tracy B. · Associate Risk Manager · November 5, 2015
I would highly recommend the IMS system. We had looked at dozens of claims management software programs and none of them came close to the flexibility, price or customer service that the IMS system offers.
Pros: The Incident Management System (IMS) is easy to learn and use. As a self-insured Trust, the IMS system had all the features we were looking for to handle our claims management needs, premium billing and our underwriting needs. It was the best value on the market to meet these needs. IMS customer service/support is exceptional.
Cons: Data entry requires a lot of mousing. This was true for many of the other systems we evaluated as well.
Marianne G. · Underwriter · December 6, 2011
APP Technologies provides exceptional product offerings with their IMS and eFR applications. APP Technologies operates at the highest level of integrity and professionalism. They have been a true partner in the development and implementation process. Flagship Services Group highly recommends APP Technologies, Inc.
Pros: As a technology driven company, Flagship Services Group is a provider of innovative, IT solutions for our clients in the insurance and Medicare compliance industry. APP Technologies is our IT partner in providing state-of-the-art application services to our staff and customers. Flagship uses a customized version of APP Technologies' IMS as our core, back-end claims management and services application. Flagship has benefitted from APP Technologies strong application design, real-time product enhancement & development and exceptional customer service. We are in an environment with rapidly changing requirements and requests. They have been quick to turn around any customization requests and their technical support is best-in-class. APP Technologies expertise in the claims management industry has been critical to our company's success and growth.
Cons: We have had no issues, gripes or "Cons" with APP Technologies.
Michael W. · Director, IT · November 8, 2011
Overall I would give the software and company a solid "A" for performance and an "A+" for value. There are systems out there costing five, even ten times as much and they do not even perform all of the functions of eFR and IMS. If you're looking for a comprehensive risk management/claims administration program that will keep track of everything, including finances, provide statistical reports and work with multiple locations and jurisdictions, give APP Technologies and IMS a really good look.
Pros: Our versions of eFR and IMS are highly customized but with that we have a product that clearly does everything we want it to do and then some. All reports of claims are input electronically through eFR and routed directly to the Risk Management Dept where we use IMS to manage the data and report the claim to our carriers. The program is made to perform many functions automatically, for example, when an employee is scheduled to return to work from a work related injury and a note to that effect is written in the claim notes, the system automatically notifies our human resources department and our payroll department of the change in status. We receive exemplary support from APP Technologies whenever we do have a question or concern and Paul McLaughlin of APP has been wonderful in helping to customize our system with the various ideas we have come up with while using the program. The system is also tied into our AS400 and HR systems for sharing information
Cons: There really are no cons that we can come up with. Whenever there is a problem which is rare, APP Technologies addresses the situation immediately. Perhaps the only thing I can say from a "con" viewpoint is that we are looking forward to versions 3 and 4 and they can't get here soon enough!
Robert F. · Workers Compensation Manager · November 7, 2011
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