Waystar

Pros: Very user friendly for submitting electronic medical claims. Easy to make claim edits and claim resubmissions

Cons: My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this

Pros: I love the ease of use and how quickly I receive results. It shows us when names are wrong, or when an insurance number has been entered incorrectly.

Cons: There are times when the system doesn't work but that rarely happens.

Pros: I use the software multiple times a day. I love how convenient it is to take credit card payments and setup payment plans

Cons: Too many fields to fill out when the system recognizes the account number

Pros: Easy Use and very user friendly. Doesn't take to long to learn

Cons: Sometimes has long loading times and won't refresh automatically.

Pros: The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect balances and even useful if needing to do over the phone. It allows me to attach to every visit which is super helpful and if a patient comes in more than once we can see that they are already on a payment plan and it helps a lot.

Cons: That it doesn't flow into Practice Management very well. I wish that if a payment was collected prior to the visit that it would flow into PM to make it more efficient.

Pros: We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers.

Cons: 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate.

Pros: Hands down the BEST clearinghouse we have found yet!

Cons: So far nothing. Everything has gone smoothly and efficiently.

Pros: They lied about their product, and didn’t deliver

Cons: Platform is not user friendly. They don’t deliver on their promise

Pros: I liked everything being easily accessible and able to be viewed and had most insurances

Cons: The thing i didnt like is you arent able to see if a patient has any active insurances without knowing what theyvhave

Pros: None. I dont like it. They cheated on advertising.

Cons: Our company opted for this service because it was advertised as a partner with another clinical software we use, promising smooth integration for billing purposes. However, the reality has been quite the opposite. The integration has never functioned properly, and the Waystar team has consistently avoided taking responsibility. Adding to the frustration, despite using their software for less than two months at a monthly cost of under $1000, we were astounded to find an additional charge of $15,000 on our bill. Do more testS before you decide to move to their software.

Pros: Good tracking of claims and errors in those claims to fix. Easy to navigate the site and pages.

Cons: Can't think of anything I like Least, everything runs smoothly.

Pros: The product is easy to use as long as nothing goes wrong.

Cons: They seem to have system issues every other day and they are in no rush to help you. They really don't seem to care that there are timely filing restraints on hospices to submit claims.

Pros: is an accurate program that integrates with our very difficult operating system, allowing easy claims processing, monitoring and corrections or resubmissions as needed

Cons: Overall we are very pleased with Waystar - it is cost effective and works well with our billing program Allscripts, the only negative per say is that not all payors are included so a second system for insurance verification is needed at times or for claims submissions.

Pros: Other than the integration capabilities with our pm software, Waystar has a unique capability that allows users to resubmit rejected claims via the software. This saves a huge amount of time and minimizes errors by resolving claims issues directly via Waystar.

Cons: I have no complaints. I recommend Waystar to all clinical practices.

Pros: Once it has been integrated, it is working well with my existing software

Cons: Difficult to initially integrate with my existing software.

Pros: Waystar is integrated with my electronic records program. It was very straightforward to get started. This makes my daily life better. We are all humans and being able to review what I did or didn't do is a blessing.

Cons: We are a small company and do not need a lot if the features meant for physicians.

Pros: Claims management & remittance are most used by our company. Its very easy, convenient & helpful in researching claim denials.

Cons: Adding insurance & providers, submitting of secondary claims.

Pros: The billing feature and claims follow up has been a great tool for our team. Easy access to correct claims rejections and be able to resubmit same day. The claims denials has the EOB with ease to access. Also like the appeal feature. You can send right from the system.

Cons: I was not part of the process of installation of this software. The one issue we have is the secondary claims, we bill line item and it places the information in both line item and claim. You have to go in to the claim manually and correct.

Pros: Easy to navigate and understanddashboard. Extremely important for claim processing and revenue.

Cons: Viewing a claim rejection in the claim processing information page.

Pros: user friendly, ability to set the needs for a home screen as needed for users.

Cons: None noted so far. All areas have been beneficial for our needs.

Pros: Waystar helps tremendously to send claims clean, quick and efficiently. Also helps to correct any errors that may show, to resend them correctly.

Cons: Took some getting used to, to view and submit claims resubmissions. But after a few tries, it's fairly easy to use.

Pros: I can normally verify coverage easily, able to get detailed information needed for patient's insurance coverage

Cons: Nothing- I have not had any issues using this software