TherapyNotes, LLC

Pros: TherapyNotes provides a quality platform on which to complete patient notes while maintaining HIPAA compliance. It is easy to use and its features feel tailored to a clinician's daily needs, allowing clinicians to spend more time on client support. It has decent value for the money, depending on your practice model and clinic's needs.

Cons: TherapyNotes didn't end up being the option for me as a provider in solo private practice, as I was able to identify other options which made more sense financially while keeping with reliable HIPAA compliance. That being said, TherapyNotes is a well known platform and very well may be the option for you, depending on your clinic's needs. It wasn't a bad software - just not the one that met my usecase.

Pros: Ease of use and absolutely NO issues using the software! Anytime I've needed customer service support I've been able to contact them.

Cons: It makes me login Everytime I need to use the software and I haven't been able to figure out how to bypass that.

Pros: I loved how user-friendly this program is. Especially when you're very busy and don't have a ton of time for documentation. It really is a time-saver and super efficient!

Cons: No complaints. One time I had a bug issue and customer service assisted me immediately and it was resolved within minutes!

Pros: Therapy Notes is a great all around EHR/EMR/RCM software. It is focused on mental health/therapy and does a great job for the clinician being an easy to use and navigable site. The RCM piece of it is simple and does the job.

Cons: It would be nice to be able to have more information on claim rejections and how to resolve the issue within the software.

Pros: Easy to learn/use. Excellent customer service. Does everything I need for my small therapy private practice.

Cons: So far I haven't had any significant issues

Pros: Therapy Notes is so easy to use & user friendly! We have never had any trouble teaching a new employee how to schedule, they have always caught on within minutes.

Cons: Nothing. No complaints at all. The Therapy Notes platform is setup wonderfully. You can leave notes in a patient's chart, in their appointment alert box etc. There are also note sections for billing and patient info.

Pros: It is a simple EHR that is easy to navigate and keep notes organized. I like the newer feature of having assessments in the program to use with clients.

Cons: The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for clients.

Pros: I can't say enough how wonderful Therapy Notes is and the amazing workers who make Therapy Notes so effective and user friendly. This company is privately and as far as I know has no plans to become public which I really appreciate and find important. Additionally, they have pledged to not use user data to train AI models. During the Change Healthcare cyber attack Therapy Notes was absolutely fantastic and within a month were already pivoting to a new clearninghouse. Every step of the way they communicated to their users exactly what was happening and what the plans were.

Cons: Nothing! I have truly never had a bad experience with Therapy Notes. They are responsive, helpful and kind.

Pros: It helps me keep my client panel organized by bringing documentation, scheduling, and client information into one system, making day-to-day practice management more manageable and efficient.

Cons: Billing has been unreliable. Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement. The issue was not identified in time, and I was required to manually reconstruct and fax claims. Reimbursement efforts have involved prolonged follow-up despite paying for this service.

Pros: TherapyNotes support continues to be great! I have utilized TN for several years and will continue because pf the support.

Cons: I cannot think of anything I "like least." I would not mind a break in price; however, it is reasonable compared to others I have checked out.

Pros: Their customer support is outstanding. [sensitive content hidden] was so patient with me and addressed each question I had. Also, I learned that they can handle my Medicare billing which I had no idea about. Also, their follow through was fantastic!

Cons: Nothing really. The platform is intuitive and smart and has all the bells and whistles you could want.

Pros: This program provided a convenient way to write my notes. it was easy to use and easy to track patients

Cons: I had difficult times using the program. It was not all that intuitive for me, and it took a bit getting used to

Pros: They fixed minor bugs. I still like that I don’t need multiple software to schedule, have payments etc

Cons: Nothing. I like it overall it’s a good software easy to use. Maybe the pricing could be cheaper or better

Pros: The ease of scheduling clients and being able to go from one note to the other with the click of a button was very helpful.

Cons: It did not have the customizable features - color coordination, various billing rates for different individuals, submitting paperwork online. And I don't think it had an online portal for scheduling/cancelling appointments.

Pros: Very easy to keep track of therapy. The UI function was awesome overall. It has stepped up my therapy game.

Cons: I did not really dislike anything that much. I felt it could benefit from AI perhaps but that's it I guess.

Pros: The service is fabulous. I have been working with therapy notes for the past 4 years and have found it to be the best platform to use.

Cons: Sometimes issues with Telehealth cause interruptions. However, they are quick to fix problems that arise and to explain the causes.

Pros: Therapy Notes amazing customer support makes it possible for me, a clinician, to run a business of one, with their assistance supporting me to do my own billing as well as keep my EHR, scheduling new clients, onboarding documents, and everything else this system is designed to do!

Cons: Nothing to dislike! Excellent for the past 10 years, used within an agency and then in my own private practice! Supports me in all my practice management needs!

Pros: Easy to understand, learning and operating the schedule is simple. Having access to the billing part really helped.

Cons: All of the updates that makes it freeze. It doesn't allow you to add a new intake appointment for EAP services.

Pros: TherapyNotes delivers strong value. The price is fair for the amount of functionality, reliability, and support included. Top-tier. Their support team is responsive, knowledgeable, and genuinely cares about helping users. Very intuitive. Everything is laid out logically and easy to navigate, even for new staff. Well-rounded and constantly improving. They consistently add updates that make a real difference in daily workflow. The client portal is straightforward and easy for clients to use, with very few issues on their end.

Cons: Technical issues are extremely minimal, especially considering how many different features it has. Any issues I’ve encountered over the years were fixed quickly or added to the queue to be reviewed. Occasionally I wish some updates rolled out even faster, but the quality and thoroughness of their changes make the wait worth it.

Pros: It has good customer support and allows easy management of notes and is easy to keep track of appointments.

Cons: I do not dislike anything at this time I find the software easy to use and the people to be very friendly.

Pros: I want to recognize [sensitive content hidden], a Customer Success Representative, for going above and beyond to fix what I thought was an unfixable problem. I spent hours going back and forth between TherapyNotes and Medicaid, and was completely lost on why I wasn't being reimbursed by this payer. [sensitive content hidden] took extra time away from her already busy desk to troubleshoot with me and offer solutions. Not only did she demonstrate excellent customer service skills, a kind/patient demeanor, and empathetic listening, but she also made sure a plan was in place before ending the call. Her customer service alone is reason enough for me to continue my TherapyNotes subscription. She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service. Thanks!

Cons: Increasing monthly price every year. Therapists that renew annually should be offered a financial incentive to renew their subscription.

Pros: TherapyNotes has amazing customer service! I very much appreciate being able to call any time of day, including on the weekend.

Cons: No cons - they are very open to customer feedback. They also have a community group on Facebook to help answer questions/provide feedback.