Practice Better

Pros: I love the accessibility for clients to see their protocols, notes and upload medical files easily. Links and booking is simple and straightforward. Options for programs vs sessions is extremely helpful. Affordable and lots of support from the company to troubleshoot.

Cons: Adding colour ‘changes’ or a $ sign to the calender for clients who’ve paid for their session. Sometimes losing voice connection or video for clients using their phone on a web browser esp for first time clients.

Pros: It is easy to use + everything under one umbrella + adding new features as we make suggestions + great customer service team when we have questions

Cons: Invoicing module - cumbersome to use when have lots of different inventory items and it takes a long time + cannot offer discount on certain products and NOT on consultations + getting bit pricey with all the increases in last almost 6 years

Pros: I love that the platform has everything I need in one place: Booking, invoicing, charting, online course building and secure messaging with my clients. When I need to learn how to use something in the platform, the easy-to-follow instructions and videos are very helpful!

Cons: I just wish we had gift certificate options. I would love to have an easier way to do this rather than creating coupon codes.

Pros: I appreciate how everything is laid out and having an EMR for my private practice. Ease of use on my end

Cons: Switching of the payments. I want everything to be in Square and do not want to be charged more for using it. I also think that the pricing is getting too expensive for my small practice of 1 person

Pros: It is very easy to use with a bit of a lesson which Practice Better offers and provides on a daily basis to ensure the users receive the most from their product. I have a problem with the site and I was able to set up an appointment with the team the very next day to resolve it. The customer service is great and the price is very reasonable.

Cons: Initially the system is a bit complicated but with a little bit of instruction which is easy to find, the problems are easily dealt with.

Pros: -Ability to customize templates -Run reports for billing and outstanding balances -Appointment reminders -Telehealth

Cons: -I get a notification at least once per month about some sort of 'glitch'. -The cost is not cost effective for small practices with less than 200 active clients (in my opinion)

Pros: It was worth taking the time to implement the different features in Practice Better. It makes onboarding new clients really easy. Most tools I need daily in my practice are there. No need for an extra booking app, an invoicing software. I manage appointments, reminders, invoices all in one place. Their templates are really helpful too.

Cons: I'd like to be able to build capture pages, landing pages. Unfortunately not available at this time.

Pros: so many things! how easy it is to set up clients, the food journal capacity how it integrates with your website to offer programs, to have prospect clients reach out to you how easy it is to book appointments , update change appointments that it is HIPPA compliant how you can share your notes or parts of notes with clients how you can easily see your clients recent activity how you can create programs and include video links,

Cons: that it does not yet have access to growth curves for children over the age of two that the price is going up, significantly . the step up to adding more team members is much steeper than some of the other EMRs

Pros: integration with fullscript for easy sending of protocols. easy to use. forms builder is great. love that you can store payment on file.

Cons: needs to integrate with LABCORP and QUEST. needs e-prescribing capability. make the settings easier to set a default for ALL practitioners vs having to go in and make individual changes for each person. when a new practitioner is added it is a nightmare trying to ensure everyone's settings and automations are where they should be and things often get missed because of this. too many places to check and change settings. would also be nice to have a MASTER CALENDAR to see ALL appointments vs having to switch between each provider.

Pros: Easy platform to understand and navigate. I like the features.

Cons: My practitioner's messages weren't delivering, or at least there seemed to be a problem on their end.

Pros: Very user friendly and simple to navigate. Gave me confidence in knowing that I could trust the application to provide the support I needed.

Cons: Nothing. Great application which was extremely easy to use and allowed me to move forward with confidence.

Pros: I loved the online payment option and how user friendly the software is when learning.

Cons: Some of the extra features are realy hard to navigate and figure out.

Pros: Convenient forms for functional medicine practices (though I couldn’t effectively use them)

Cons: Poor customer service with consistently delayed responses Long wait times for support calls (up to two weeks) Recurrent issues remain unresolved despite multiple attempts

Pros: It’s an all in one system. And it’s an easy to use system.

Cons: I wish you could send more emails for a larger email list. Currently a list of over 15k

Pros: Practice Better helps me to streamline my clinical practice. Using one tool for scheduling appointments, messaging, keeping client records and invoicing has saved me much time and money over the years.

Cons: I would love for there to be an easier way to share administrative capability with my VA. The price could be more competitive.

Pros: Practice Better is easy for my clients to use. All ages can easily confirm appointments, chat on messenger, and use the food journaling tool. On my end as the practitioner, I stay organized with saving notes and protocols. Everything is in the same place!

Cons: There are limited ways to keep track of labs as well as to integrate form mapping. I would enjoy more fillable options for blood work (for example: B12) and a way to pull a Report showing labs tracked over a period of time. Form mapping could be improved by the ability for the user to add custom landing pages for data.

Pros: Love that it's easy for me and my clients to use. Easy to keep everything organized and running smoothly

Cons: Would prefer not to pay for an additional clearing house to bill insurance

Pros: All in one practice management! Love that I can do everything in one place

Cons: I can't generate ANXx12 files to do batch claims on availity unfortunately. Also wish I could sell products without having someone turn into a client Or have a separate section for like customer purchases that are NOT clients.

Pros: The HIPPA compliant platform, customizable templates for forms and having all documents in one place that both my clients and I can easily access is a win - win for myself and my clients.

Cons: The upgrades required to have email automation, courses and branding can be challenging financially when starting up a new business.

Pros: $85

Cons: There was a time when I was considering leaving Practice Better because they had a rather awkward program hosting platform. When I tried to use it, I found my clients were confused and didn't have a good experience. They have since fixed that and have made a few more adjustments to the software in general that allow my clients to have a better user experience. I like when things are really intuitive not only for me to use but especially for my clients. If anything I would like to see some more developments in this area. I also wish they had messaging templates for communicating with clients because a lot of the time especially in the onboarding process messages are quite repetitive. Otherwise I'm quite happy with the software.

Pros: User friendly for both patient and practitioner. Food journal and instant messaging functions are excellent, easy ways to give clients feedback and communicate with them between consultations.

Cons: VERY pricey for what it offers. There are some great features, but not all of these are essential. There are other platforms which offer the basic features needed to run a successful practice which are more affordable. It would be good of there was a way to do group teleconferencing for group programs, which at the moment is not something accessible in the Programs part of the platform.

Pros: I like that I am able to easily write in my client notes after a session. I also like that I was able to insert my pre-built template for my notes that I can click and it already has all the information I need for documentation. The messaging with my clients is simple as well and I love that it's all HIPAA compliant.

Cons: It can be really tricky to set up some things within the system. Somethings are easier than others to figure out.

Pros: It helps automating scheduling and client management. Saving me much needed time.

Cons: Sometimes customer service can be slow to response, since you have to submit a ticket and cannot get an immediate answer when needed