VetlinkPRO

Pros: Ready to use on day1; Cloud-based so I can access anywhere; Online booking option; Mobile App for when no signal available; Bulk emailers and reminders; easy to send histories; multiple additional features that I am still learning about!

Cons: Was not able to use on my MacBook, however that was due for an upgrade at the time.

Pros: Very innovative company that comes up with new and exciting features all the time. Excellent customer support!

Cons: Not a lot to complain about. Would love to see more training webinars.

Pros: Extremely easy to use with a huge number of features and numerous third party integrations. Their helpdesk is fantastic. What we really like is continual innovation that assists our business to streamline our processes.

Cons: Not much to report as they are really responsive if and when we do have a problem.

Pros: Intuitive for users! and easy to transition across to the cloud!!

Cons: not much , VetlinkSQL staff were great to work with and VERY accommodating!!

Pros: This software is relatively easy to learn to use and its colour coding helps with the visuals without having to search for appointment status. All the tasks you need are available.

Cons: Searching for specific types of records can be difficult to work out. But this is a more complex task anyway. Adding a staff member for a day not already in their roster doesn’t bring in double-booking function.

Pros: $7d

Cons: None at present time.

Pros: POS integration and the ability to notify your clients via SMS and email. Being cloud hosted is a plus for those who require more flexibility.

Cons: Spell-checker can be improved and the color scheme can be updated with more brighter ones. All the rest is customizable with some work.

Pros: Easy to use system with outstanding technical and customer support. There are also many great features for reporting

Cons: There are some feature that can be a bit inflexible and multilayered

Pros: we have been using Vetlink since about 1990 and are happy with the overall performance but needed to upgrade to a cloud server. This has made a world of difference to the speed and performance of the programme

Cons: we were having a lot of problems prior to our upgrade to a cloud server but now are happy with the way things are going

Pros: We have migrated from one cloud based server which was hosting our VetLinkSQL software to cloud based hosting through VetLinkSQL and the process has been seamless. We have gone from a system that was extremely expensive, continually offline, very frustrating with a very unhelpful "help" desk, to a fast, integrated system. For our business it means we are able to contact one provider for our PMS system and our other software needs. The other huge benefit is we are financially far better off, which means improvement to our bottom line.

Cons: We have some frustrations with not knowing what we can do with the software. The developers are continually updating and innovating the software, and unfortunately we are lagging behind.

Pros: Initial tech support was really good - quality dropped of as time went by and it became more difficult to get ahold of them. We upgraded because previous software wasn't able to intergrate with idexx or radiographs etc. Super easy to record radiographs/photos with the additional ipad applications. Ability to requisition diagnostics (reduces amount of diagnostics not charged out correctly)

Cons: Reliance on having to manually run the background so everything syncs. Have to build templates/forms within the software. Difficult to find sms communication history for a client when its sent through the system. Reminders again have to be actioned manually (we now use a third party) **Automatic Online booking is not a feature!! - Online booking is clunky and manual involving emails.

Pros: Functionality and ability to email and SMS clients of their animal reminders, appointments and to be able to send histories direct to other third parties.

Cons: Very different to what we had been using which was Vetcare - so took some time to get to know the expansive features (not being IT savvy). Some of the reporting I found I needed technical help with, but Vetlink backup was always there to support us. Once I got the hang of it, it was easier.

Pros: The inter-activeness of the diary is great, the ability to easily upload images into the patient files is also an asset. I like being able to log onto the serve rfrom any of our workstations and use the mobileapp out in the fields.

Cons: It can take several 'clicks' to perform simple tasks and the cost of the multibranch systemappears to be prohibitive at present..

Pros: I have used this software for many years, and have been impressed with the development and introduction of innovative features based on changing client needs over time. We have recently transitioned to the cloud-based version and this went very smoothly. Integration with our laboratory services provider, sms, and smartflow is working very well for us. The software is customisable and flexible and works very well for our medium sized small animal practice.

Cons: As the software has been written specifically for the veterinary practice, and developed over a long period of time (with additions and customisable options added over time) it takes a little time for a new staff member or locum to become familiar with the software. This, however is likely the case with most software programmes.

Pros: The support staff was very comprehensive in his introduction of this program to us. We were comfortable putting our business needs into this program with his guidance. He even helped us find hardware support! Which has been a great success. Demonstrations were informative and thorough. Data conversion was smooth and we were coached through every step and knew what to expect with confidence. When the system went live in our vet hospital, we were well prepared from our practice on the demo system and on the shoulder training with Richard was fantastic and very welcomed. Richard was very professional and nothing was too much trouble. He empowered all of us and set us up for success! A true teacher. We are now 8 weeks in, whilst we are still learning, we now have software that is reliable to use, comfortable to understand and software support only a phone call away. Vetlink has been a wise choice for us. A very happy team!

Cons: End of period procedures take a little getting used to. This is NOT a fault, just a new learning process. We will get this!

Pros: While the software is very powerful, it is really easy to use and has huge functionality for all types of practices, especially for our equine side of the business. What we like is that the software is continually upgraded with new features from requests we make. For example, we wanted better stock management for our equine and farm vehicles so they have created an App that allows a really easy way for Vets to transfer stock to their cars, even if they are in a hurry we now use this App which has reduced our Stock Shrinkage by 50% this year! Finally I think the helpdesk is very good and the familiar support staff are excellent.

Cons: We don't have too many dislikes but it would be good to get some more advanced training for our staff and have regular visits to get the best out of the software.

Pros: Colourful Diary screen enables easy adjustment of appointments to a different time, longer or a different vet or day. SMS appointment reminders work well. I like that an email message or sms sent to a client through the system is documented and can be reviewed. The quote system works well. There are lots of reporting options.

Cons: Sometimes there are glitches with the messaging not getting through. The reminders are complex with letters, sms and emails going out on various runs. If there is a problem here it is very concerning that they may not be received. I am not sure if other software make this easier? We always get it sorted but it can be very time consuming.

Pros: The software has evolved over time and continues to evolve. Deven Patel is always happy to provide support and do his best to ensure the product meets our expectations. CFL is always happy to listen to our ideas and customize the software where ever possible. The recent innovations are excellent. The abilities of Vetlink to interact with products like Smartflow and our Idexx in house lab equipment help to improve work flows and efficiency.

Cons: Reporting. While the software has the ability to customize reports, this is not always simple. I understand there are developments in the pipeline to improve this.

Pros: Easy navigation, comprehensive fully integrated software from client/animal records to appointment booking to sales and marketing and accounting. The development of the software is very progressive and with an industry focused strategy.

Cons: To be honest not a lot I dont like, but would like to see a better reporting module that lets you create the reports you want with the information you want rather than standard reports.

Pros: The software is easy to learn, we changed over from another vet software. The change over was easy and we had great support to teach us the new program. Once we got going we found the program easy to use and fitted in well for our mixed animal practice. The back up tech support is friendly and helpful, and always available to help us. We are not a computer savi clinic, so probably ask some really dumb questions which they always help us with. The nurses find the program easy to use, and the flow of patient/client from waiting room, to consult/treatment/ hospital/ discharge is easy to follow and see where patients or clients are up to. For large animal patients program works well for planning and charging out invoices. Very happy to talk to any one about programme if considering changing over .

Cons: would like a better spell checker, myself and two other nurses are dyslexic so need to make it easier for us

Pros: Always developing new features. Very easy to access customer support and talk to someone who knows what they are doing. Simple to use and very short learning curve. Change over from old system was nearly seamless.

Cons: It will still take a bit of time to develop all the features I would like, but that is a long list and is quite specific so I don't think anyone else could do it all either, and I don't think other companies would be so keen to listen to new ideas.

Pros: The ease of communication with clients to save time. You don't have to press save every time! Always getting updates and new ways of doing things.

Cons: clipboards are hard to see and not that obvious. There are numerous icons happy and sad faces etc which re not that intuitive or easy to understand.