RealTime-CTMS

Pros: I enjoy the university. It’s great to always have that resources readily available

Cons: It’s so in-depth that it can seem daunting at times

Pros: Virtually everything. The UI is clean and intuitive. Branded options for the site and Pay cards are a nice touch. Accounting functions such as invoicing/payment tracking and the template building services have been game changers. All you need is in one place and it’s easy to understand thanks to the thorough trainings. Also, can’t say enough good things about the staff/customer service. RealTime has truly elevated our clinical trials department and helped us to grow as rapidly as we have!

Cons: Very minor and not truly a dislike: RT app doesn’t have accounting capabilities.

Pros: This software really is quite fully featured, and the things that it does lack are likely in the development pipeline for future releases (as long as you let the support staff know!).

Cons: It is HARD to navigate this software. It is NOT intuitive (and I'm a digital native). The labeling of different sections seems rather obtuse (and I think, for example, it's strange to track user accounts for external providers/visiting Monitors in a completely separate location from user accounts for site staff - shouldn't all user accounts be in one place?).

Pros: We were looking for an electronic software program for our source and regulatory and decided on RealTime after our initial demo and meeting. It is obvious on all levels that the product has been designed by people that have worked in the clinical trial arena! We are just over a year into using RT and it has exceeded our needs. While the eSource side is less mature than the eReg it continues to develop and customer service readily takes suggestions with most ideas already on their roadmap. We continue to learn what it has to offer and have just begun looking into the text options. We also are interested in switching our CTMS in the future. I can not say enough about their support team, 5 stars all the way around!

Cons: The only thing I could mention is the learning curve upfront, but this would be with any new product and its implementation.

Pros: This software was easy to learn with informative instructional training videos. If I have a question or suggestion, customer service always responds timely and makes me feel important.

Cons: I'd like the reports to be more personalized. I look forward to that possibility in the future.

Pros: I like that we can complete patient visits from start to finish within one system as well as maintain an electronic Investigator Site File. CTMS makes it easier to reduce our company's carbon footprint by functioning well as an electronic system.

Cons: eSource is a wonderful function, however, I believe that are a lot of ways it can improve. With some improvement, eSource can be much more user friendly and decrease the time it takes to create an eSource template to mimic eCRF guidelines.

Pros: I like that everything is integrated in one place and it is easy to toggle between each side. Quality checks are easy to be completed because you can toggle from one place to another. When you load a new consent in eDocs it can automatically show and be tracked in the source and a log is made. I love the new electronic delegation log which prevents us from having to go to each person and get signatures. Once you put a patient into the CTMS you can easily attach that patient to a study and follow the patient throughout the process. You can build the budget and as visits are completed easily see the funds due and send invoices if needed. When we have concerns we have voiced them and the team listens and finds solutions or upgrades to make the system more user friendly.

Cons: If the internet goes out there is a problem. I wish there was a way to work offline when that happens. It doesn't happen often but when it does we have to get creative and use hot spots to continue to work.

Pros: It's user friendly and customer service is always great

Cons: None at this time but working with the team at Real-Time for better experience

Pros: Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized!

Cons: We don't really having anything at this time that stands out as a con. All of our team works really well with this system. None at this time.

Pros: The financial piece of RealTime-CTMS is the reason why we made the switch. We had an outdated EMR and we were looking for something that could help us better track the financial side of our research department.

Cons: RealTime-CTMS is a very well built software. We have yet to find something we don't like about the software.

Pros: The most amazing thing about the software is the research it provides with its activities. The software has real time linking Research. Also it has a software as a service cloud based deployment structure which makes easy scaling and development.

Cons: The least thing I like about this software is that it lacks a huge amount of marketing. As a result of which not many people know about this software. Also the free tier should be promoted more so that young Devs can use it efficiently.

Pros: 1. One of our biggest must haves when selecting a new CTMS was the financials. We love the fact we can do study revenue reports and many others! 2. The ease of building studies. Especially the copy feature for visits as well as copy and past of arms into other studies. 3. We like the many options to accommodate the complicated budgets we need to enter.

Cons: 1. It is not very easy to post a check that is paid with many line items and payment amounts that need to be adjusted to match the sponsor payment. 2. When emailing invoice to sponsor, there is no mechanism to ensure email was received such as a reach receipt by Sponsor. Also, there is no option to assign your own invoice # to invoices or accept RT number given. The system automatically assigns # based on last invoice. When you have multiple sites, it can pose a challenge. We can narrow it down by site and study under the manage study invoices for viewing only. 3. When adding arms… the arms have to go in alphabetical order of the arm name, instead of the order we choose. When we do arms 1-20, arm 10 falls after arm 1 and before arm 2, instead of after arm 9, and that is because the system reads everything alphabetically and numbers only up to 9. It should give us the option.

Pros: I believe that this software has all the tools that we need to conduct our clinical trials without any stress, I love everything about this software/

Cons: There is nothing that I don't like about the software

Pros: Recruitment features and reporting capabilities are excellent

Cons: Accounting module needs to be improved. eConsent function would be a great addition

Pros: The system is very user friendly and intuitive. I like the way the system has features in place where the study coordinators must complete sections before completing a visit, as this helps speed up the QC process for proper billing to our customers. The system does EVERYTHING we need from patient visits and Text reminders to invoice and payments to patients. The new customized reloadable cards that we give our patients are a wonderful addition and has saved us lots of time and money, plus take us to a new level of professionalism. providers, and support organizations also like the way we can provide a breakdown of payment to them. This one stop system keeps our research site moving smoothly.

Cons: There is a learning curve to integrate eSource, but they have a good help desk to teach you.

Pros: All features important for a clinical trial site to operate are all contained in this system -- CTMS, eRegulatory, eSource, scheduling, financial tracking and invoicing, texting patients, reloadable debit cards for subject payments; system is intuitive, easy to train new users

Cons: There's really not much not to like about the system

Pros: The eSource, eDocs and invoicing features are intuitive, functional and help streamline our processes.

Cons: Would like to see an updated accounting dashboard.

Pros: eRegulatory, Recruitment modules are user friendly, icons are easy to follow, flow is easy understand when implanting the process with RealTime-CTMS.

Cons: ESource does not have logic/edits build in to help the the research staff when entering data.

Pros: The convenience of having all information in one area is invaluable.

Cons: The lack of ability to configure some features can be very frustrating.

Pros: The time it saves on reports and stats. The ease of use. The TEXT and PAY features. The ease of use. The time saving it provides.

Cons: So far, I have no negative experiences. I have no cons to report.

Pros: User Friendly and excellent customer service

Cons: Availability of more frequent training required for the new users

Pros: The ease of creating source (i.e. drag and drop).

Cons: Sometimes more complicated than instinctive. Navigating between features can be confusing without constant use or repetition.