ProClass

Pros: Proclass provides us a one-stop solution for membership management, class and event registration, communications and marketing (with unlimited emails), on-line payment, donations, and historical archives. Very detailed but highly flexible, it can be customized to meet the specific needs of my organization. Very responsive and pro-active tech support.

Cons: The Proclass system provides very detailed and sophisticated database capabilities, and many functions are not applicable to my organization. Thus, there is a significant "learning curve" to train admin users, and customize the system to meet our specific organizational needs.

Pros: It offers an easy process to keep member data, class registrations and donations current. Users learned fast how to navigate the online registrations.

Cons: Figuring out the set up needed for reports. Working out the fund handling setup. Not being able to "clean up" the database to purge the inactive or mistaken records.

Pros: Once I was trained, I found ProClass easy to use. It has a ton of features, and we probably only use about 50% of what it can do.

Cons: Sometimes, it can take too long to call up a class. It might be do to having too many widgets that we don't use, so I'm going to remove some and see if it helps.

Pros: I like the ability to copy previous class courses. This saves us time in having to complete all the details each time, such as description etc. , we can still make changes but we don't have to complete all the details.

Cons: The learning curve in the very beginning. It's a lot of details initially and there are fields available that you will never use. Also the reports contain fields that are never used which is confusing.

Pros: I like that it is easy to set up courses for registration as well as to use for both database and membership management.

Cons: The website can be slow at times when opening new pages, especially courses.

Pros: We use ProClass every single day for registering all of our classes and summer camps! It's a major time saver when making sure everything is in one central location and easy for consumers to use.

Cons: Our least favorite feature is that each family has to sign up even just to see the classes. We have found a variety of different ways around this, but wish we could customize more of what the pages looked like that our customers are choosing from.

Pros: Helped keep everything well organized and overall was a decent software.

Cons: ProClass has some very nice features and I overall liked the software, but since we are a small non-profit, we had to switch to WooCommerce because of the cost of ProClass.

Pros: Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us. Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams. Query ability: we can pull from the database to answer so many user/management questions.

Cons: The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.

Pros: The database ProClass is built upon is very robust. You can manipulate the data in lots of ways, pull reports and ultimately download all your contacts. The ability to email your entire database was invaluable and that feature alone almost kept me with them.

Cons: Customer support was mediocre. Training was a beast and took TONS of time to learn. The rosters were garbage and essentially useless. The cost was at the whim of whatever the owner felt like. So every year the rate increases were always an unpleasant surprise.

Pros: The customer service this year was great. In particular, our representative [SENSITIVE CONTENT HIDDEN] was a HUGE help in assisting the new staff learn the system.

Cons: It does take a long time to learn and understand different pathways to accomplish different things. I would say it cannot be figured out without assistance and training.

Pros: This program is a robust and comprehensive crm! I have personally used it for over 3 years while working at Gage Academy of Art. It offers COMPLETE control over class scheduling, payment, online deployment, and even integrates with our website flawlessly. Very logical and easy to use once you understand the structure. I have never seen a program that offers more comprehensive custom reporting, email list building, and student records. Proclass makes what Gage does possible and helped in our transition to online programming this year.

Cons: The ONLY con in my opinion is that there are limited coupon code abilities. It is difficult to only discount some classes with a coupon code BUT there are easy work-arounds that we have figured out. It is in no way a deal breaker.

Pros: My favorite thing is how many functions this software has. From handling tuition online, to printing out rosters and availability, there’s a function for every aspect of my career so I don’t need to be using multiple softwares in order to run the business.

Cons: My least favorite part about this software is it’s UI/UX. There’s a lot of clicking involved just to do simple things and there are certain bugs that haven’t been fixed that make it a bit difficult to use it seamlessly such as not being able to go back to the main account after sending an email and tuition being off just one cent.

Pros: I find it easy to use and navigate. The reports are outstanding and make it easy to balance.

Cons: I have volunteers who I teach to use the program. It is hard for them to understand that when deleting or voiding a transaction, there are usually two steps. Also, it does not offer the ability to apply a convience fee for credit card payments.

Pros: The overall functionality of the program, it is able to complete multiple tasks at hand. The reports are customized to fit our needs as a non-profit creative arts organization.

Cons: The ease of merging contacts would be the next thing they should work on. It is manageable but frustrating without the option. As we have many clients sign up online and switch emails and create new accounts all of the time.

Pros: Our nonprofit recently started using ProClass to manage our arts programming for all ages. It has been a great asset to help us manage the array of classes that we offer, and has an array of customization opportunities and features that we didn’t have previously.

Cons: Sometimes the interface isn’t the most intuitive, and though that does lead to some confusion, support is always available and extremely helpful.

Pros: * Ease of use * Easy to share information

Cons: It cannot be customized to work with some of the specifc things we need. I wish we could get to pages easier Some of the reports need to be updated and allow for change without trying to create a new one.

Pros: The most beneficial parts of this software for us is the record keeping and reporting features. We can filter and find information on any part of our participant records, class records, or instructor's records. We also find the options for setting up/copying programs very easy to use and customizable.

Cons: The feedback from our participants (registrants) is troublesome. We frequently get feedback that it is cumbersome to register/login.

Pros: The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.

Cons: I wish the manual covered more material. But the manual leaves off, the customer service covers.

Pros: We love that the system will send receipts and handle all of the backside to registrations that we used to have to do manually.

Cons: We do wish the registration system had an option on the registration page so to view all classes at once instead of viewing classes just by semester.

Pros: Support is top notch, always accessible and easy to talk to and always figures out my problem instantly

Cons: Takes a while to figure out the searching part, you think you can enter something for the search before realizing the filters

Pros: It organizes data, and helps us keep a database of several years worth of class registrations. The customer support is very great too.

Cons: We can't combine accounts or contacts, which leads to a lot of confusion. The ages and grades don't automatically update, so our data isn't correct. The parents don't receive all the information about the classes that we put onto ProClass, so we have to e-mail them separately. The roster reports aren't very good either.

Pros: Our customers can access there accounts from home. There's an easy chat option for support. Easy to find buttons/tabs.

Cons: Too many layers in customers account. There is too many places that information can be placed that are not reflected through the account. Reports are not as helpful as they could be, or are not available. Duplicity of account with no way to merge them into one account. Sometimes we will make an account for our students and find they have also made an account which can lead to confusion.